PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
petkit.com
Website
petkit.com
Category
Pet Stores
Location
Walnut, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This is a game changer! If you’ve been thinking about getting one, do it now! I highly recommend this product. Yes it’s expensive, but it’ll pay for itself in two or three months due to the amount of kitty litter you’re saving!
Response from PETKITJul 28, 2026
Hi Laura,
Thank you so much for your amazing review and recommendation! We're delighted to hear you're enjoying your PETKIT experience.
Your support means a lot to us. Wishing you and your furry friend many happy moments together!
– The PETKIT Team
RS
r s M.
easy to do online
easy to do online
SE
Serkan
Support Grauenhaft, Keine Ware erhalten
Anfang Juni bestellt und bis heute die Ware nicht erhalten.
Keine Laufende Informationen, immer muss man nachlaufen und nachfragen.
Erst hieß es kommt Ende Juni, dann KW29, dann soll ich ein Mail vom Einkauf bekommen, dann können Sie nicht sagen wann genau was kommt.
Alles unterirdisch und keines der genannten Punkte ist passiert.
Support Grauenhaft leere Floskeln keine Aussagen über voraussichtliche realistische Lieferzeit.
Alles drum herum schlechte Erfahrung und werde diese billig Marke zukünftig meiden.
Hoffe mein Geld wird mir zügig zurückerstattet.
Response from PETKITJul 28, 2026
Hi Serkan,
Es tut uns sehr leid, dass Sie eine so enttäuschende Erfahrung gemacht haben. Wir entschuldigen uns aufrichtig für die Verzögerung und die Unannehmlichkeiten.
Da wir über Trustpilot keine Bestelldaten einsehen können, kontaktieren Sie uns bitte unter [email protected] oder über den 24/7 Live Chat in der PETKIT App und teilen Sie uns Ihre Bestellnummer, den gekauften Artikel sowie die Bestellplattform (z. B. PETKIT-Website oder Amazon) mit. Erwähnen Sie bitte auch Ihre Trustpilot-Bewertung, damit wir Ihren Fall schnellstmöglich prüfen können.
Vielen Dank für Ihr Feedback. Wir hoffen, die Gelegenheit zu bekommen, Ihnen weiterzuhelfen.
– The PETKIT Team
HC
Harley C.
Three Devices, There Disappointments, and a Paywall
Three Devices, Three Disappointments—and a Paywall for Each One
I ordered three PETKIT devices: the water fountain, the self-cleaning litter box, and the dual feeder with the pedestal. After using them for two weeks, I am extremely disappointed with the quality, performance, and ongoing costs.
The self-cleaning litter box is poorly designed and allows urine to end up outside the box. The deodorizer feels more like a gimmick than a useful feature. With three cats, the waste tray lasts two days at best, and the replacement supplies are not inexpensive. A premium-priced litter box should not require this much maintenance or create additional cleanup.
The water fountain constantly overfills and repeatedly reports water-flow errors. My cats love cold water with floating ice, but the design does not allow ice to float properly in the drinking tray. Instead of providing reliable fresh water, I am constantly checking the fountain and troubleshooting notifications.
The dual feeder also has a major dispensing problem. Food piles up directly beneath the opening, preventing the full two or three servings from being released. I repeatedly have to clear and redistribute the food manually. That defeats the purpose of purchasing an automatic feeder—especially when you need to trust that your pets are receiving the amount programmed while you are away.
The biggest surprise was Care+. It is not one account-level subscription that covers your pets or all the devices connected to your account. PETKIT places the camera features behind a monthly or annual paywall—and charges separately for each unit. After already paying premium prices for multiple devices, being expected to purchase an additional subscription for every camera-equipped product feels excessive and unnecessarily greedy.
These products look modern and impressive, but the actual performance does not justify the cost. Between the design flaws, constant troubleshooting, expensive replacement supplies, and per-device subscription fees, this has been a very disappointing ecosystem. At this point, I regret purchasing all three devices.
Response from PETKITJul 28, 2026
Hi Harley,
We're sorry to hear that your experience has not met your expectations. We appreciate you taking the time to share such detailed feedback, and we're sorry for the frustration you've experienced.
Since your review involves several different products, we'd like to investigate each issue individually to provide the most appropriate assistance. Please contact us via [email protected] or the 24/7 Live Chat in the PETKIT App, and provide your order number, country, and mention your Trustpilot review. If possible, please also include photos or short videos of the issues you've described.
Our team will carefully review your case and do our best to help resolve the problems you've encountered.
– The PETKIT Team
SU
Susan
HORRIBLE
HORRIBLE! Product doesn't work and PETKIT unresponsive
Response from PETKITJul 28, 2026
Hi Susan,
We're sorry to hear about your experience. We'd really like to help resolve this issue for you.
According to our records, we previously requested a short video to better diagnose whether the issue was related to the pump or another part of the fountain. We also offered a return option, but unfortunately we didn't receive a further response.
If you're still experiencing the problem, please reply to our previous email or contact us via the 24/7 Live Chat in the PETKIT App. If you could provide a short video of the issue, our technical team will be able to identify the cause more accurately and work toward a solution as quickly as possible.
– The PETKIT Team
DW
Dena W.
Love your systems
Love your systems
MS
Michael S.
Wrong pad sent 4 separate times!
No exaduration, I've placed 4 separate orders $42. Each time attempting to order the Petkit pro max 2, cat litter pad P/N: P99044. And every single time I receive the WRONG PAD!!! I keep receiving the max 3.0 pad and not the Max pro 2 pad. I return it then reorder and again the wrong pad. 4 times now! Ive spend over $600. On this litter box and Petkit is completely ignoring the fact that im not able to get the required service items to continue to use this very expensive cat litter box! Im so angry with this company! Ive sent emails and called the customer phone number and the person told me that I have to email costumer support. I did and no response! Completely B.S!!! Send me the cat litter pro max 2 pad please!!!!!!!!!!
Response from PETKITJul 24, 2026
Hi Michael,
We’re very sorry for the frustration this has caused. After reviewing our records, we found one order placed on PETKIT Store, which was for the High Performance Cat Litter Pad Max (P/N: P99026). This is the correct litter pad for the Purobot Max Pro 2.
We also noticed that the part number mentioned in your review, P/N: P99044, refers to the Magnetic Dustproof Curtain 3.0, not the cat litter pad. If you placed additional orders through another platform, please let us know so we can investigate further.
To help us better understand what you received, please contact us through the 24/7 Live Chat in the PETKIT App and provide photos of the item and its packaging. Our support team will also reach out to you by email, so please keep an eye on your inbox (and spam/junk folder).
We'll do our best to get this resolved for you.
– The PETKIT Team
LI
LuzMaria I.
Loving our new water fountain and food…
Loving our new water fountain and food dispenser. They are making my life so much easier.
Response from PETKITJul 24, 2026
Hi LuzMaria,
Thank you so much for your kind words! We're thrilled to hear you're enjoying your PETKIT products.
We truly appreciate your support and wish you and your furry friend all the best!
– The PETKIT Team