B. E. H.
Great Products
The customer service and the quick delivery,

PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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B. E. H.
The customer service and the quick delivery,
NYlady55
This is the best automated litter box ever. Purabot Max Pro2. It's super efficient, truly holds in odor, very convenient and easy to set up, it's automatic, will clean after each use or you can program a schedule. use it with wifi and phone app to control functions. When it auto-cleans, it does a great job. I don't have to scoop anymore. I suggest Non-scented clumping litter and the best one for a clean drum is in my opinion is "Arm & Hammer Clump & seal Slide" because nothing sticks to the insides of the drum. I'm so super happy with this model that I bought another. It's true that you will have to subscribe to get EXTRA video viewing and EXTRA NOTIFICATIONS, after your free trial, but it's Not required! You can still view live actions and up to one minute of play back without a sub. Although I wish they had card slot to save, I choose to sub because my cat is old and I want to monitor her movements. Customer service is super fast and friendly too, You won't be dissapointed in this litterbox.
Response from PETKITJul 31, 2026
Hi Customer, Thank you so much for your amazing review and for sharing your experience! We're delighted to hear that the Purobot Max Pro 2 has been such a great addition to your home. We truly appreciate your support and trust in PETKIT. Wishing you and your cat many happy and healthy years together! – The PETKIT Team
David B.
Product was delivered in just a few days.
Amanda
I have tried cancelling and continue receiving shipments. My account says no scheduled orders or subscriptions and yet Im still charged and sent filters. This is a racket.
Response from PETKITJul 31, 2026
Hi Amanda, We're sorry for the frustration this has caused. We've reviewed your account and have already canceled your filter subscription for you. In the future, you can also manage or cancel your subscription at any time by logging into your account on PETKIT.com. If you have any further questions or need additional assistance, please don't hesitate to contact us. We're always happy to help. – The PETKIT Team
Andrew E.
Still hasn’t arrived, and no tracking information. Your shipping sucks. Sorry….
Response from PETKITJul 31, 2026
Hi Andrew, We're very sorry for the delay and understand how frustrating it is to wait without tracking updates. Due to a high volume of orders, processing took longer than expected. We can confirm that your order has now been processed and shipped. You should receive tracking updates as the carrier scans your package. Thank you for your patience and understanding, and we sincerely apologize for the inconvenience. – The PETKIT Team
Nancycustomer
I just love everything about this automatic litter box. I love the shape of it and the two types of deodorizers. I love the alerts I get on my phone as well. I have nothing negative to say about this product. I have used other such litter boxes in the past. No comparison!
Response from PETKITJul 31, 2026
Hi Nancy, Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your PETKIT litter box. Your support means a lot to us. Wishing you and your furry friend many happy moments together! – The PETKIT Team
Brenda C.
Works great for refilling the deodorizer mechanism on the smart auto litter box. Scent is pleasant.
customer
Love Perkit brand. I’ve had a water fountain I purchased on Amazon for over 3 years and just this past week had to replace the motor. Good quality products! I even purchased a second fountain for my animals. This is a good brand 100%.
Response from PETKITJul 30, 2026
Hi Customer, Thank you so much for your wonderful review and for your continued trust in PETKIT! We're delighted to hear our products have been serving you and your pets for so many years. Your support means the world to us. Wishing you and your furry family many more happy years together! – The PETKIT Team