PETKITReviews of petkit.com

Response from PETKITJul 30, 2026

Hi Breanna, We're sorry to hear about your experience. We understand how disappointing it is to realize you've purchased the wrong item after opening the package. Our support team has already reached out to you by email to review your case. Please keep an eye on your inbox (and spam/junk folder) and reply when you have a chance. We'll do our best to assist you and find the best possible solution. – The PETKIT Team

Response from PETKITJul 28, 2026

Hi Stanley, Thank you for your wonderful review and recommendation! We're delighted to hear that you and your cat are enjoying your PETKIT products. We truly appreciate your support and wish you and your furry friend all the best! – The PETKIT Team

Response from PETKITJul 28, 2026

Hi Tekendra, We're sorry to hear that your recent support experience left you disappointed. After reviewing your case, we found that our team provided troubleshooting steps to help resolve the connection issue. When you later requested a replacement, we checked the device's SN and found that it had already been successfully connected and was functioning normally. We then followed up by email to confirm whether the issue had been resolved, but unfortunately we didn't receive a response. If you're still experiencing any problems, please contact us through the 24/7 Live Chat in the PETKIT App or reply to our previous email. We'll be happy to review your case again and do our best to help. – The PETKIT Team

Response from PETKITJul 28, 2026

Hi Kathy, Thank you so much for your wonderful review! We're thrilled to hear that your PETKIT litter box has made life easier for both you and your cats. We truly appreciate your support and wish you and your furry family many happy years together! – The PETKIT Team