PETKITReviews of petkit.com

Response from PETKITAug 27, 2026

Dear Edi, Thank you for your feedback. We understand that not including a USB power adapter may be inconvenient. To reduce unnecessary electronic waste and support more environmentally conscious packaging, this fountain is designed without a USB power adapter. This information is also noted on the product detail page. We appreciate your understanding and hope you enjoy your PETKIT fountain! – The PETKIT Team

Response from PETKITAug 26, 2026

Dear Joseph, We’re very sorry to hear about the leaking issue and the inconvenience it has caused, especially the damage to your floor. We completely understand your frustration and apologize that you haven’t received a timely follow-up. Our support team has already contacted you by email to continue assisting with the issue. Please keep an eye on your inbox, including your spam or junk folder. You can also contact us directly through the Live Chat in the PETKIT App for faster assistance. Please don’t worry about your after-sales support. Even if your product was purchased through Amazon, our support team is still here to help with product-related issues. We sincerely apologize for the inconvenience and hope we can get this resolved for you as soon as possible. – The PETKIT Team

Response from PETKITAug 25, 2026

Dear Eddie, We’re sorry for the frustration caused by the unwanted shipments. We’ve confirmed that your subscription plan has now been canceled, so no further subscription orders will be generated. For future reference, you can also log in to your account on the PETKIT website to view and manage your subscription settings at any time. We apologize for the inconvenience and appreciate your patience. – The PETKIT Team

Response from PETKITAug 28, 2026

Hi Mindy, Thank you so much for your wonderful feedback! We’re delighted to know you’re happy with your PETKIT cat litter. We truly appreciate your support and hope it continues to make life with your furry friend a little easier! – The PETKIT Team

Response from PETKITAug 25, 2026

Dear Customer, We’re sorry to hear that the litter did not perform as you expected with your Litter-Robot 4, and we sincerely apologize for the frustration caused by your experience with our support team. We appreciate you pointing out the compatibility information and the filter-screen requirement. Your feedback is valuable, and we’ll share it with our product and website teams to review whether the relevant usage guidance is clear enough. We also regret that our previous communication left you feeling that your concerns were not properly addressed. We’ll use your feedback to improve both our product information and customer support experience. Thank you for taking the time to share your detailed feedback. – The PETKIT Team

Response from PETKITAug 28, 2026

Hi Nancy, Thank you so much for your wonderful review! We’re thrilled to hear that PETKIT has become a great part of your cats’ daily routine and that the app makes pet care more convenient. We truly appreciate your support and are happy to be part of your cats’ lives! 🐾 – The PETKIT Team

Response from PETKITAug 24, 2026

Dear Sophia, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the odor control hasn’t met your expectations, and we understand your frustration given your investment in the Pura Max 2. We’d appreciate the opportunity to understand the situation better and find a suitable solution for you. Due to Trustpilot’s privacy policy, we’re unable to access your order or contact details from the review alone. Please send us a screenshot of your Trustpilot review via [email protected], or contact us through the Live Chat in the PETKIT App so our support team can assist you directly. We look forward to hearing from you and helping resolve this. – The PETKIT Team