PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
petkit.com
Website
petkit.com
Category
Pet Stores
Location
Walnut, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Le service client et SAV de Petkit est défaillant.
J'ai acheté une fontaine à eau en mars, elle est déjà défectueuse.
J'ai contacté le SAV, mais j'ai recu 4 messages de 4 opérateurs différents qui me demandent tous la même chose, une vidéo de mon soucis avec des points particuliers.
Je leur ai à chaque fois envoyé ce qu'ils demandaient, les photos et vidéos + descriptions par écrit qui étaient très claires....pour autant, AUCUNE REPONSE NI RESOLUTION DE MON PROBLEME!!!
Je suis vraiment très contrariée, j'ai le sentiment d'avoir perdu mon temps et mon argent et je ne recommanderai pas cette marque.
Response from PETKITSep 1, 2026
Dear Elodie,
Nous sommes sincèrement désolés pour la frustration et le temps que vous avez consacré à cette situation. Nous comprenons parfaitement votre déception et regrettons que vous ayez eu l’impression de ne pas recevoir de réponse ou de solution.
Après vérification de nos échanges, notre équipe a bien répondu à votre adresse Hotmail. Il est possible que nos messages aient été dirigés vers votre dossier courriers indésirables / spam. Nous allons également demander à notre équipe de vous renvoyer un nouvel e-mail afin de nous assurer que vous puissiez le recevoir.
Nous avons également constaté que votre produit a été acheté auprès d’un revendeur PETKIT agréé en France. Pour accélérer le traitement de votre demande SAV, vous pouvez contacter directement [email protected].
Nous espérons sincèrement pouvoir résoudre ce problème pour vous et vous remercions de nous donner l’occasion de corriger cette expérience.
– The PETKIT Team
AW
Alan W.
Fast delivery and so far
Fast delivery and so far, it seems to be working well. But I haven't been able to convince the 2nd cat to use it yet.
Response from PETKITSep 1, 2026
Hi Alan,
Thank you for your review! We’re glad everything arrived quickly and that you’re enjoying the product so far. We hope your second cat warms up to it soon—sometimes our furry friends just need a little extra time! 🐾
We truly appreciate your support!
– The PETKIT Team
SW
Sherri W.
Great experience
This was the easiest set up for all three products. I’m not a techy person and I regret not getting this sooner.
Response from PETKITAug 28, 2026
Hi Sherri,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a smooth experience with PETKIT.
We truly appreciate your support and hope our products continue to make life easier for you and your furry friends!
– The PETKIT Team
CH
Chuck
Product was as expected.
Product was as expected.
Response from PETKITAug 28, 2026
Hi Chuck,
Thank you for your feedback! We’re glad to hear that your PETKIT product met your expectations. We truly appreciate your support and hope you continue to enjoy it!
– The PETKIT Team
BR
Bryce
Petkit is not a serious company
Petkit is not a serious company. The customer service is non existent, they utilize bots for chat, and they simply do not respond to your concerns.
I purchased a litter box that is atrocious. It's dirty, it simply moves poop to either side of the box, where it sits loose under a cardboard awning. It is not sealed, it smells. It uses consumables that expire - so the unit stops working if you don't buy more of their proprietary trays. You can't clean the trays and reuse them. you MUST buy their trays. They are the only source of the trays, and there is a qr code that has to be read for the trays to work. No matter how little use the box has gotten, the tray will expire, and you will have to buy more. The trays have to be assembled by you. You have to screw four plastic screws to the tray to affix two cardboard "shields" at either end of the tray. The shields merely hide you cat's poop from sight. The poop is not sealed at either end of the tray. It just sits there, and it stinks. They want you to buy additional proprietary "deodorizers" to mask the smell of all of that accumulating poop, which just sits there and attracts any fly that might be anywhere near. The "AI" camera? Functionally useless if you don't pay a monthly subscription for each and every device you have. Have two boxes? You will pay two monthly subscriptions if you want to actually review the entirety of your pet's usage. So they record your data, and then sell it back to you. Finally, if the unit breaks, they think it sufficient to send you replacement parts for you to fix it, or will send you a used litterbox. They won't take the old one back - but they will remotely prevent it from working. That's right, they retain remote control over their connected units, and if and when they want to brick it, they will brick it. They claim its "health and safety issue." This from the same people that want to send me a used unit as a replacement. Huge disappointment. I doubt this product will be around long. Its no longer for sale at earth's biggest retailer. all in all, its a poor litterbox solution that seems to exist solely to create a revenue stream for petkit
Response from PETKITAug 27, 2026
Dear Bryce,
We’re very sorry to hear that the Purobot Crystal Duo did not meet your expectations and that your experience with our customer service left you feeling unsupported. We take your detailed feedback seriously, particularly your concerns about odor control, the waste tray, cleaning, and the overall user experience.
We’d also like to clarify one point regarding PETKIT Care+. Care+ is not required to use the product. Without a Care+ subscription, users can still access real-time monitoring and photo events through the PETKIT App, and the core functions of the litter box are not affected. We’re sorry if our previous information gave you a different impression.
Regarding the other concerns you mentioned, we would appreciate the opportunity to review your specific case and provide appropriate assistance. Since Trustpilot does not provide us with access to your order information, please contact us at [email protected] with your order details and any specific product issues you would like us to address. You can also reach us through the Live Chat in the PETKIT App.
We genuinely appreciate you taking the time to share such detailed feedback. It helps us identify where our product information, user experience, and customer support can be improved.
– The PETKIT Team
EK
Elaine K.
PetKit iis an excellent product and requires minimal upkeep.
The product is as described, although expensive, and it fits very well with my other Petkit products. My cats used it immediately and have never stopped. I also appreciate the reminders on my mobile phone.
Response from PETKITAug 27, 2026
Hi Elaine,
Thank you for your wonderful review and for choosing PETKIT! We’re delighted to know that the product has been a great addition to your home and that your cats took to it so quickly.
We truly appreciate your continued support and are happy to be part of your cats’ daily care!
– The PETKIT Team
AP
Asmah P.
THIS COMPANY IS AN ABSOLUTE SCAM
THIS COMPANY IS AN ABSOLUTE SCAM! I'VE BEEN TRYING TO GET SUPPORT ON MY BROKEN WATER FOUNTAIN AND NO ONE IS ANSWERING THEIR CALL CENTER. THEIR CHAT SUPPORT IS ABSOLUTE TRASH. EVERY TIME I ASK TO ESCALATE THEY TELL ME THERE IS NO CHANNEL FOR THAT. I CALLED THE CALL CENTER YESTERDAY AND ASKED TO SPEAK TO A SUPERVISOR AND THEY TOLD ME I WOULD RECEIVE A CALL BACK IN AN HOUR. NO ONE EVER CALLED ME. NOW IF YOU TRY TO CALL NO ONE ANSWERS. MY FOUNTAIN BROKE IN LESS THAN A YEAR. ABSOLUTE TRASH. DO NOT BUY ANYTHING FROM THIS COMPANY.
Response from PETKITAug 27, 2026
Dear Asmah,
We’re truly sorry to hear about your experience with your water fountain and the difficulty you had reaching our support team. We especially apologize that you were promised a supervisor callback and did not receive one. We understand how frustrating this must have been.
Due to Trustpilot’s privacy policy, we’re unable to access your order information or contact details directly through your review. We would appreciate the opportunity to look into your case and assist you properly. Please contact us at [email protected] with the following information:
Your order information
* Where you purchased the product (PETKIT website, Amazon, or another retailer)
* A brief description of the product issue
You can also contact us through the Live Chat in the PETKIT App for assistance.
We sincerely apologize for the inconvenience and frustration you’ve experienced. We hope to have the opportunity to review your case and provide the support you should have received.
– The PETKIT Team
AN
Ayse N.
Auto ship
Auto ship, auto pay makes buying cat litter easy
Response from PETKITAug 27, 2026
Hi Ayse,
Thank you for your kind review! We’re glad to hear that our subscription service has made keeping your cat’s essentials stocked more convenient.
We truly appreciate your support and hope PETKIT continues to make pet care a little easier!
– The PETKIT Team
