PETKITReviews of petkit.com

3.5347 reviews
Pet Stores
657 Brea Canyon Rd, #5, Walnut, California

Write a review

Call Directions Website

PETKIT

Write a review

About PETKIT

PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram

PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: petkit.com
Website: petkit.com
Category: Pet Stores
Location: Walnut, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 64% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Pet Stores, California

Write a review

Laura Griffin S.

Sep 4, 2026

The Pura Max cat box is great but not as so easy.

I love the Pura Max cat litter box. My cat has been using it for about a year. However, I am very unhappy with the Petkit litter. I have tried all of the different Petkit litters and all of them have the same problem. The litter clumps and sticks to the liner of the box so as it rotates the wet litter sticks and does not fall into the conatainer. Every day or two I have to manually scrape the side of the box to loosen the clump of litter prior to using the scoop mode. I have tried cleaning the entire container. I have tried cleaning it more frequently. I have tried more and less litter. All of these attempts have the same result. I am considering going back to a diffent type of cat litter box.

Response from PETKITSep 4, 2026

Dear Laura, We’re sorry to hear about the frustration you’ve experienced with the litter sticking to the liner. We appreciate that you’ve already tried different litter amounts and cleaning methods, and we understand how inconvenient it can be to manually remove clumps. One factor that may affect this is the cleaning timing after your cat uses the litter box. Allowing a few minutes before the cleaning cycle gives the litter more time to absorb moisture and form a firmer clump, which can help reduce sticking during rotation. The condition of the High Performance Cat Litter Pad can also affect the experience over time. After extended use, friction marks may develop on its surface, making it less smooth and potentially increasing litter adhesion. We’d be happy to take a closer look at your situation and recommend the best solution. Please contact us at [email protected] with your order information and, if possible, photos of the liner and litter so our team can assist you further. – The PETKIT Team

About PETKIT

PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: petkit.com
Website: petkit.com
Category: Pet Stores
Location: Walnut, California
Listed on Five Star Index: 2026

PETKIT reviews

347 approved reviews, newest moderated first

Jojo S.
Sep 4, 2026
fast delivery.
fast delivery.
Anusha S.
Sep 4, 2026
Very user friendly
Very user friendly. cats love it
Laura Griffin S.
Sep 4, 2026
The Pura Max cat box is great but not as so easy.
I love the Pura Max cat litter box. My cat has been using it for about a year. However, I am very unhappy with the Petkit litter. I have tried all of the different Petkit litters and all of them have the same problem. The litter clumps and sticks to the liner of the box so as it rotates the wet litter sticks and does not fall into the conatainer. Every day or two I have to manually scrape the side of the box to loosen the clump of litter prior to using the scoop mode. I have tried cleaning the entire container. I have tried cleaning it more frequently. I have tried more and less litter. All of these attempts have the same result. I am considering going back to a diffent type of cat litter box.
Response from PETKITSep 4, 2026
Dear Laura, We’re sorry to hear about the frustration you’ve experienced with the litter sticking to the liner. We appreciate that you’ve already tried different litter amounts and cleaning methods, and we understand how inconvenient it can be to manually remove clumps. One factor that may affect this is the cleaning timing after your cat uses the litter box. Allowing a few minutes before the cleaning cycle gives the litter more time to absorb moisture and form a firmer clump, which can help reduce sticking during rotation. The condition of the High Performance Cat Litter Pad can also affect the experience over time. After extended use, friction marks may develop on its surface, making it less smooth and potentially increasing litter adhesion. We’d be happy to take a closer look at your situation and recommend the best solution. Please contact us at [email protected] with your order information and, if possible, photos of the liner and litter so our team can assist you further. – The PETKIT Team
Jarmel R.
Sep 3, 2026
So far so good
So far so good. Loving the products.
Ellis J.
Sep 3, 2026
I stumbled upon PETKIT while searching…
I stumbled upon PETKIT while searching for a new collar for my pup, and I was pleasantly surprised. The site was clean and easy to navigate, but the real game-changer was the limited selection. Instead of endless choices, I got exactly what I needed-no overthinking, just a perfect fit. The checkout was smooth, and my order arrived faster than expected. A rare win in the world of online shopping.
Response from PETKITSep 4, 2026
Dear Ellis, Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the website and checkout process. However, we noticed that your review mentions purchasing a dog collar. PETKIT’s website does not currently offer dog collars, so we’re concerned that this review may have been posted for a different retailer. Could you please double-check the purchase and company details? If you believe this review is related to PETKIT, please contact us at [email protected] with your order information so we can look into it further. Thank you for your understanding. – The PETKIT Team
Sierra
Sep 3, 2026
I absolutely love my PETKIT automatic…
I absolutely love my PETKIT automatic feeder. It has completely changed the game for me and my two cats. I can monitor their food intake. See who is eating throughout the day. Vacations are so much easier knowing I can still see and interact with my cats. I can’t go back to a regular bowl ever!
Response from PETKITSep 4, 2026
Hi Sierra, Thank you so much for your wonderful feedback! We’re delighted to know that PETKIT has made daily life easier for you and your cats. We truly appreciate your trust and support! – The PETKIT Team
customer
Sep 3, 2026
Good products
Good products, easy to order, fast delivery
Response from PETKITSep 14, 2026
Hi Customer, Thank you so much for your kind feedback! We’re glad you had a smooth ordering experience and received your products promptly. We truly appreciate your support! – The PETKIT Team
Jack
Sep 3, 2026
Worth the Money
I really like the products and functionality of the fountain and feeder. They’re expensive but well worth the money.
Response from PETKITSep 4, 2026
Hi Jack, Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying your PETKIT products and finding them valuable in your daily routine. We truly appreciate your support and trust! – The PETKIT Team

PETKITReviews of petkit.com

About PETKIT

About these reviews

More in Pet Stores, California

Boomerang Pet ID Tags

ArcataPet.com

Pop's Birding

Blackwater Aquatics

PETKITReviews of petkit.com

PETKIT reviews

fast delivery.

Very user friendly

The Pura Max cat box is great but not as so easy.

So far so good

I stumbled upon PETKIT while searching…

I absolutely love my PETKIT automatic…

Good products

Worth the Money

About PETKIT

About these reviews

More in Pet Stores, California

Boomerang Pet ID Tags

ArcataPet.com

Pop's Birding

Blackwater Aquatics

PETKIT reviews

fast delivery.

Very user friendly

The Pura Max cat box is great but not as so easy.

So far so good

I stumbled upon PETKIT while searching…

I absolutely love my PETKIT automatic…

Good products

Worth the Money