Pep BoysReviews of pepboys.com

Pep boys McHenry Ave modesto EMIL IS COMPLETELY UNPROFESSIONAL. Today i left the shop in tears because the manager took his frustration with the company I work for and his busy backed up shop out on me. All i asked was for him to simply type in the description of the visit what they had told me on the phone so that i could have the paperwork for my job and my records. He immediately stated that by me asking him to do this that i was asking him for a work order. He made it very obvious that he did not want to but sat down to type it up anyways. I thought that was the end of that and that i could leave however What he typed and printed out in the description was incorrect, inaccurate and did not include any of what I was told on the phone. I simply asked him to please type it again but with the information that I was given on the phone in reguards to the visit and that way I could leave worth the paperwork to bring with me when i do exactly as they suggested by taking my car to the dealership. He proceeded to raise his voice at me, his body language and tone became very angry and he kept violently pushing the computer screen at me. In addition to his hostile behavior he kept telling me over and over that there is nothing to do in my car and that there wasn't anything more they could do for me. I assured him repeatedly that I understood that and that i was not asking him to do anything further but to please just make sure that the description on the paperwork reflects what they were telling me so that i could give the paperwork to my job and bring it with me to the dealership or another shop. He proceeded to intentionally humiliate me by grunting and rubbing his face with his hands and telling me that I was being difficult and making problems for him while pointing to the line of people behind me and commenting how I was holding up the line and making them wait. I asked him to please calm down and even said sir as frustrated as your feeling right now please understand that I'm feeling frustrated as well and then I explained to him that regardless of how i was feeling I'm not yelling at him or being hostile towards him or slamming anything at him or in his direction and that I shouldn't be being treated this way. I asked him to please just put in the description what I was told on the phone so that I could have that paper and I'll be on my way. He kept pushing back to a point that I had to message management of my company that I was currently being yelled at and that I needed help from management. Finally while my company was on the phone with me he printed the paper out with additional information on the description but just added to his original incorrect statement and I said thank you and took the paper and started to leave, He then tried to snatch the original paper he printed and gave to me away from me and i held the paper back and i said no I'm taking this too and then he told me very loudly in front of everyone to never come back and of course i responded be saying that I didn't plan on it. It was very obvious that he tried to snatch the original paper so that I wouldn't have tangible proof to support the unprofessionalism i had experienced here today however I did see people holding up their phones and it felt like we were very obviously being recorded so honestly I hope that interaction gets seen by the right people as well as pep boys and that the appropriate action is taken. Not only did they humiliate and barate me to tears when all I asked for was simply the description on my paperwork to reflect what I was being told WHICH EVERY CUSTOMER THAT BRINGS THEIR CAR AND LEAVES THEIR KEYS FOR A SERVICE is entitled to but they publicly spoke poorly of the company I work for with claims that I've been assured were false. If this is a reflection of the way that pep boys does Buisiness than I'll make sure that I am always an advocate against people bringing their money and cars here and that all women should record their interactions here for their protection if they do chose to come here because the men in this shop are incredibly aggressive. (I have photos and audio files to back my experience her but there is no option to add attachments to this review) also a ton more happened this day but the information included here so far are just the most important parts.

I would not recommend this Pep Boys location based on my experience. I brought my car in for repairs and was already dealing with a vehicle that has high mileage, so I expected the work to be done carefully and professionally. Instead, I have serious concerns about both the quality of the repairs and the documentation I was given. The mileage was recorded incorrectly on my paperwork, which affected my warranty situation. I also have concerns that work I paid for was either not completed properly or not completed at all. After the repair, my car is now leaking significantly more oil than it was before it was brought in. I paid a substantial amount of money expecting professional automotive work, and instead I have been left with additional problems and questions about what was actually done to my vehicle. I am extremely disappointed with the experience and am currently looking into my options regarding the repairs and documentation.

If I could leave zero stars I would. After leaving a negative review for pep boys I was contacted by a rep From California. He promised a full refund, this was over 2 weeks. Of course NO check arrived and the rep no longer communicates with me. Stay far away from pep boys, worst mechanics, worst management and apparently lousy resolution dept. Don’t bother reaching out to pep boys, it’ll go nowhere. How this company remains in business is a mystery. Check received. Ty

On July 25, 2026 We went to the Pep Boys on Savannah Hwy in West Ashley, Charleston for a scheduled appointment to get our a/c checked out. Upon arrival we explained to the assistant manager that our a/c on our 2019 Nissan Altima started blowing hot air. We requested it to be checked, diagnose the problem and contact us prior to repair with the estimated cost for repair. Several hours later, I was contacted by Pep Boys and she stated our vehicle is ready for pick up. I explained to her that I was not contacted prior to the repairs being done as requested. She explained the mechanic recharged and refilled my unit with freeon. She stated this service came with a 1year or 12,000 mile guarantee. The cost was $585! Two weeks later my vehicle is back to blowing hot air. We returned it and they stated they would WAIVE the diagnostic fee, well gee thanks! The mechanic checked the vehicle and I was given an estimate of over $3000 to replace the a/c compressor, condenser and expansion valve but they would WAIVE the refrigerant refilling. A different manager told us the previous manager at Pep Boys we spoke to was incorrect on the warranty and they only guaranteed the a/c refill for 30 days. We took our vehicle and will never ever go to Pep Boys or refer them anyone else. Horrible way of doing business!

I had my car at pep boys for suspension problems which they did the $35 diagnostics test on the front end. The results were I needed front lower control arms and both front cv axles which was quoted at $2,200! I gave the go ahead and I had to walk back from my apartment to pick up! The next day I drove to work and a dentist appointment and back to my apartment. Later I left to go visit my son & my car broke down in the apartment parking lot, I called pep boys and said I had to have it towed, the AAA tow driver “Randal” was a Godsend. He tried several ways to load my car onto his flat back with the bolt missing from the passenger side ball joint! We later found the bolt in the apartment parking lot! The AAA driver dropped me off at my apartment! I had to walk back to pep boys the next morning to pick up my car (even though they did a test drive they didn’t think to pick me up) I live in Florida! There was no charge but they also never offered to pay for towing or anything thing else to make it right! Not a great experience!

Got my oil change and now they telling me there is no more discounts or promotions. I always got a discount on my oil change. And also promotion with no interest charges for so many months. No dealing with pep boys anymore. Going to cancel out my pep boys card. I give them a rating of zero

Women beware of Pep Boys Hamden. I brought my 2008 Buick Enclave in for emissions and a simple oil change. I waited about 4 hours. Less than 2 weeks later, the “Change Engine Oil Soon” light came on, and we had to buy and add oil ourselves just to get the oil level right. The car later started shaking, overheating, and showing warning lights. Monro checked it and said there was no engine oil leak, despite Pep Boys claiming one. Monro also found transmission-related issues and signs consistent with improper transmission-fluid interference and unauthorized transmission work/tampering. Monro was transparent, showed us the codes, explained what they saw, and even recommended a real transmission specialist instead of trying to profit from the repair themselves. That is what honest service looks like. Pep Boys manager Bert’s explanations kept changing, his own scanner showed transmission codes, and he concluded the car was no longer safe to drive while still claiming Pep Boys did nothing wrong. His treatment of me felt dismissive, misogynistic, and targeted. My warning to women: go somewhere else. Get a second opinion. Do not let Pep Boys pressure you into paying for diagnostics after a problem appears right after their service. Pep Boys Kills Cars. That is how this experience feels to me. A legal notice is being sent demanding preservation of all camera footage, service records, diagnostic records, communications, and evidence. I will update my reviews if Pep Boys makes this right. I am still awaiting a response from their claims department, specifically manager Ashley Montgomery. I have been told I would receive an update and as of today, 8/12/26 still no response.

Cerritos CA Location Edit (in response to Ari): Ari, thank you for the response. However, your message reflects the same pattern I’ve already experienced across every level of Pep Boys’ communication: acknowledgment without meaningful action. The issues I described were not limited to a lack of updates — they involved multiple follow‑ups, repeated assurances that Field Leadership would contact me, and no outreach from leadership at any point. Your request that I send yet another message to customersupport simply directs me back into the same failed communication channel I have already used five times without resolution. Pep Boys does not need a sixth follow‑up from me to “continue looking into this matter.” The company can review the case internally and take appropriate action without requiring additional outreach from the customer. My review accurately reflects the full scope of the communication breakdown, and the concerns remain unresolved. Original: The repair itself was completed correctly, but the communication at the store and afterward was extremely poor. The store closed for the day without notifying me, the service tracker wasn’t updated until the next morning, and the part arrived late with no communication. I had to initiate every update myself. These store‑level issues were the start of a much larger communication problem. After the service, I received the standard internal survey that is automatically sent after a visit. I completed it honestly, but this was separate from my official complaint to corporate. The survey did not address the communication issues I raised, nor did it trigger any corrective action. When I contacted corporate directly, I made multiple follow‑ups and was told several times that Field Leadership would contact me. No one ever did. My requests for escalation to Executive Customer Relations or Corporate Operations Leadership were ignored, and I continued receiving template responses that did not address the communication failures. Eventually, I received a call from the store, but at that point the issue had escalated far beyond what the store could address. The escalation chain failed at every level: store, Customer Relations, Field Leadership, and Operations oversight. The standard survey captured my feedback, but the official complaint process showed no accountability or follow‑through. After five follow‑ups and no meaningful communication, it’s clear the issue is not the repair itself but the complete breakdown in accountability and communication. This experience warranted a 1‑star rating.