Pep BoysReviews of pepboys.com

I took my BMW to Pep Boys to have the battery replaced. I have to say, the initial service was great. Everyone was nice and helpful, and Aldo, the manager, was especially helpful when I came back with an issue. Unfortunately, right after the battery was replaced, my car started having electrical problems that it didn’t have before. I went back to the store and spoke with Aldo. He was very helpful and we tried a few things to figure out what was going on, but the problem wasn’t solved. He then recommended that I take the car to a BMW specialist to find out what happened. I ended up taking the car to both a BMW dealership and another BMW specialist, and both came to the same conclusion: the BDC (Body Domain Controller) had been damaged. I was also given documentation stating that the damage could have happened during the battery replacement. I then contacted Pep Boys Customer Service and worked with the manager to open a claim. They helped me through the process and I provided all the information and documentation that was requested. Unfortunately, I just received the final decision that my claim was denied and that Pep Boys would not reimburse me for the damage. Honestly, this is very frustrating. I went there for a simple battery replacement, and immediately afterward I ended up with a major and expensive electrical problem. What makes it even more frustrating is that both a BMW dealership and an independent BMW specialist came to the same diagnosis. I really appreciate Aldo and the local team for trying to help me. My issue is with Pep Boys’ final decision to deny the claim. For a simple battery replacement I lost 4,000$ Very disappointing experience.

THE WORST EVER, DAMAGED MY VEHICLE INSTALLING A BATTERY! I WENT TO PEP BOYS TO GET A BATTERY INSTALLED AND WHEN I PICKED UP MY VEHICLE THE SUN ROOF NO LONGER WORKED, NOR MY SUN SHADE, I TOOK IT BACK AND THEY WOULD NOT EVEN LOOK AT THEIR OWN WORK. I HAVE BEEN DEALING WITH THEIR CLAIMS DEPARTMENT AND THEY WERE COMMUNICATING WITH ME REGARDING MY CLAIM, NOW THEY ARE TRYING TO AVOID ME, TODAY MY ATTORNEY IS FILING A SMALL CLAIMS CASE AGAINST PEP BOYS IN AMOUNT OF $6000 TO FIX MY VEHICLE! TAKE MY WORD EVERYONE, DO NOT DO BUSINESS WITH PEP BOYS, THEY WILL DAMAGE YOUR VEHILE AND TAKE NO RESPONSIBILITY FOR IT AT ALL, AND THEN JUST GIVE YOU THE RUNAROUND IN THE CLAIMS DEPARTMENT… THE WORST EXPERIENCE EVER…

Never GO TO PEP BOYS IN BROOKHAVEN, I TOOK MY JEEP IN TO GET NEW SENSORS AND THEY SWITCHED OUT MY CATALYTIC CONVERTER! MY JEEP HAS BEEN RUNNING ROUGH EVER SINCE I TOOK IT TO THEM ,I TOOK IT TO A NEW MECHANIC AND FOUND MY CATALYTIC CONVERTER WAS SWITCHED OUT. THEY ARE THIEVES ! STAY AWAY!!!

always have to wait 3-5 HOURS for oil change. Last visit was my last time. 4 new tires put on and discovered they ripped part of the beads of the tire when applying, leading to a flat tire:( nothing could be done. Never had a good experience, save yourself the annoyance!

Pep Boys 2941 E Texas St, Bossier City, LA 71111 Service manager Jacob: 8/14/2026 I had service done to my 2008 Lincoln Navigator. I had the main heater hose and smaller heater hose replaced. Parts and labor close to $3000. Before the work was completed I specifically reminded the service manager Jacob that my vehicle requires Motorcraft Gold Premium Concentrate. 3 gallons of Motorcraft Gold, and 3 gallon of distilled water. It's never recommended to use tap water because of the minerals, overtime minerals will clog the radiator. Jacob told me he put green coolant to test the leak before the repairs. I told Jacob that's cross contamination mixing green with gold coolant. When the repairs were done I pick up my vehicle on 8/14/2026 then over the weekend I happen to check my coolant reservoir. It was top off with green coolant, that was all you could see in the reservoir. The following Monday, I called Jacob, and requested he corrected his mistake. He didn't see the harm he done, the next day 8/18/2026 I returned my vehicle to have the contaminated coolant flushed out. After complaining to corporate about Jacob's mistake and the inconvenience using Lyft. Corporate told me that I would be reimbursed for the out of pocket expenses using Lyft. It took them 3 days to flush my coolant, they told me my truck was ready around noon. I informed them I'll pick it up after work. Around 8:30 pm I arrived at Pepboys, and noticed I didn't see my truck. The Lyft driver took a call for another rider and I was left stranded after seeing they locked my truck back in their own shop. I had to wait on another Lyft ride to get home. The following morning before work I took another Lyft to picked up my vehicle. I never received reimbursement for my inconvenience using Lyft. 1-800-737-2697 is only a call center. All of the complaints I made about Jacob there were no escalation. They forwarded all of my complaints to the main one I was complaining about Jacob. Then the audacity of Jacob confronting me about the complaints I made of him just very unprofessional.

I took my car a month ago to see why my air conditioner went out in my car. Was told my air compressor was bad. They said they replaced it. A month later air out again. Took it back and said it was the same problem, said sometimes after market parts sometimes don’t last. You put the after part in and I paid you enough to for the original parts. And they really thought I was going to give them some more money.

My experience with this shop in Liverpool NY was a failure from the moment my order arrived, ending in a damaged tire and a completely denied claim. I ordered four Bridgestone tires through TireRack for installation here. When I called to confirm delivery two tires were missing, Service Manager John was short with me, dismissively telling me to take it up with TireRack. After wasting time with the very nice people at TireRack customer service—who noted the two tires were dropped at the adjacent parts store—PepBoys called back to say, "Never mind, they're right here." When I arrived, the installation of four tires plus a simple patch took over two hours. For comparison, the independent shop later demounted, inspected, remounted, and processed paperwork for a tire in under 15 minutes. Less than a week later, one tire went flat down to the rim during the workday. An independent shop inspected the wheel and confirmed the tire bead was torn during the initial mounting process. The inspecting shop charged nothing for the diagnosis and did not sell me the replacement tire, meaning they had zero financial incentive to fabricate the issue. When I submitted a damage claim, John immediately argued over the phone before reviewing the tire or hearing the facts. Unsurprisingly, the internal claim was denied. From lost inventory and 2-hour wait times to damaged equipment and hostile management, this experience was frustrating at every step. Any initial savings were wiped out by the cost of replacing a brand-new tire ruined on their machine. Take your vehicle elsewhere.

I took my car in for an oil change and new brake pads. Within a few days I noticed that my car was driving roughly and my oil light came on. I checked the dipstick and it was dry. I put oil in the car and called Pep Boys 1-800 number. The store answered the call. I told them that I was trying to call customer service to report a problem. He told me I could tell him because the 1-800 number does not know what they're talking about. I told them my oil stick was dry and this has never happened before after an oil change. I made an appointment to take the car back to them. I live 60 miles away and work full time so I can only come in on Saturdays. I took the car back in and waited nearly two hours for my car to be looked at. They told me that my car had an oil leak and that's why the oil was low. I told them the car does not have an oil leak and there was no oil on my garage floor, driveway or anywhere else. They told me it's a "very scant" leak and I wasn't seeing any oil on the ground or anywhere under the hood because "it blows off as you're driving." Now, I'm a woman but I'm no a fool. My car takes about 5.0 quarts of oil. There is no way that my car leaked out 5.0 quarts of oil in the matter of a couple of days via a "scant" oil leak under the hood while driving. Especially since I drive my car less than 10 miles a day during the week due to my work schedule. I then asked them why the car was driving so roughly when it wasn't before. I told them that there was suddenly a check engine light that came on when oil light came on and my car was having a hard time starting all of a sudden. They told me to take the gas cap off and "give it a little gas" when trying to start the car. I was told that they saw the codes when they filled the oil (again) but they didn't write them down. I asked them for a print out. They told me they didn't remember. The last time I was there they were acting very friendly. This time they were closed lip and standoffish. They then told me they are not mechanics and told me to take my car to the dealership. I kept pushing them to tell me what the codes they saw said. They told me they didn't remember and that they didn't write it down. When I asked again why my car was driving differently they wouldn't look me in the eye and said we don't know and I should go to the dealership "because it could be the timing chain or something." This stuck me as very odd. My car as driving perfectly before I brought it to them. I only needed an oil change and front brakes. Now all of a sudden, immediately after they worked on it the car is driving roughly, has a dry oil stick and they "are not mechanics." I need to now go to the dealership. A day or so later I get a survey via email. I reported the issue in the survey and selected the option to be contacted about my issue. Their home office or regional manager never called me. I've had the car diagnosed and learned that the timing chain has been "stretched." I also was told that it sounds like the oil change was not done properly and that the timing chain may have been damaged as part of the oil change. They broke my car and then tried to pawn me off on the dealership. I've also had to replace the oil separator on my car. I was asked if I heard a high pitch whistle coming from the hood. I did. At Pep Boys. While my car was in the bay my sister and I heard a loud whistle and wondered what it was. I don't know what these two were doing to my car but they've destroyed it and have cost me thousands in repair estimates and bills. There is no way in the world it is a coincidence all of these connected systems went bad all at once directly after Pep Boys did my oil change. If you value your vehicle, please stay away from these people. Do not let them do anything except sell you tires. Both times I was there other customers were there because there repairs were not done correctly. Stay away from these people. They've destroyed my car.