Pep BoysReviews of pepboys.com

Disappointing experience, wasted morning I ordered $1,400 worth of tires through their website and was given an installation appointment two days later. I arrived at 9 a.m., only to have the technician tell me he needed to check whether the tires had actually come in. They hadn’t, and he could only say they’d arrive “sometime later in the day.” I had taken the morning off work for this appointment and couldn’t wait around indefinitely, so I cancelled my order. I’ll be taking my business somewhere more professional. What bothers me most is how easily this could have been avoided. A quick morning check of incoming inventory against the day’s appointments, followed by a call to anyone affected, would have saved me a wasted trip and a lost half-day of work. Instead, it seems the customer’s time just isn’t a priority. If I’m expected to track my own tire delivery to their shop, I might as well order online and have them shipped to my house. It’s no surprise companies like Tire Rack are winning this business.

I initially had bought tires from Pep Boys... 8 Hour service.. Within a week I had a nail in one of my new tires, went in for a plug as they were still under warranty. Mind you, these services were scheduled, 3 hour wait. The service manager called me on a bad review and had offered a free oil change. Very nice man. He also had me call him to schedule this appointment as he would get me in first thing in the morning so I was not waiting again. He scheduled my appointment for the first one of the morning at 8 am... 925 staff had come out and told me they just brought my car in... No more with this place, my time is just as important as anyone else's.

I went to Pep Boys on Wednesday to have 2 tires put on and have a sensor put on also Carlos the Manager and Marcos the Tec they were professional, technical sound, kind, funny. They spoke to me where I could understand everything they were doing. They were kind they smiled a lot they felt like family not a business. It was very inviting. I will come back again. It was very pleasant the experience. I will tell my friends and family to use this Pep Boys. It didn’t feel rushed even though I had to wait I didn’t mind because they took their time and they didn’t rush and it was worth the time I had to wait and I felt really good about the work they did on my vehicle and corporate, please look into either giving them a raise or doing something special for the Manager and the Tec like any kind of schooling or vacation time or bonus because both of them are essential to your organization they are wonderful employees they went above and beyond for me they are excellent excellent employees both of them.Daniela Wallace

Manny, Mo, Jack 💔 My first rainbow glitter banana seat bicycle with ape hanger handle bars (plastic-glitter tassels) …uneven training wheels included. ###########SIGHS############## 1/6/25 towed to shop w/ flat +damaged rim -Special Order EV tire(s),both required -woowoo -quoted $1400, week later install -far over MSR ######Deep Dive: TIRES/Rim##### 1/20/2025 - 2 EV tires $500, 3days s/h 1/24/2025 -Install PepBoys $130 ?#########! 🙌 !##########? 10/10/26 -psi ⚠️📲 PepBoys 🗓️3:30pm (my bday, rubber fumes, 6pm estimate) 5:30pm -hands in air, refused repair, insist Warranty file claim, dabbbed out of process!? -no inspection -no report to submit -blind, ignorant, sent away, no cake 🫠 10/11/2026 - GigaTire Closed weekends 10/12/2026 -GigaTires requires tire unmount, images, official inspection, submitted before review/repair, #######Local Dealer: PepBoys?####### -Authoriized:inspect/send/process $$$?? 10/12/26: call, confirm, request diag docs -Mo, “No warranty, roadside damage” WHAT? +email reciept $40? No charge, no work, sent away… should be “estimate”! 10/12/26 sent Warranty claim: pics, blank inspection report, fake fees, 🦗🦗🦗 ####################### -laid-off for no vehicle to work -Unable drive flat tire -last tow service to alt Authorized Dealer ##########Firestone🤞🏻########## 10/12/25 -1hr, punture, patch, $35 ++Other 3 Guys ( royal Tx ) 10/13/25 +Firestone 📞🔮🛞 !! +help warranty claim 2x tires! 🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌 -No guarantees. +Just support, follow-up, hope of new wheels, affirming glitter-tasseled memories reclaimed with the freedom to travel again. $$-$$$ (Still laid off tho ;) #####EV STATS##### 1.5 yr from purchase 3.7k mileage since AVG MPH 56 No curb parking

WARNING: My Experience with Pep Boys on Austell Road This has been one of the most stressful, heartbreaking, and frustrating experiences I have ever had with an auto repair shop. On August 24, I took my vehicle to Pep Boys on Austell Road because my check-engine light was on. I was told that Sensor 2 needed to be replaced and that a filter needed attention. The total cost was $993.30, which I paid. Just two days later, my check-engine light came back on. I returned to Pep Boys six times trying to get the problem resolved. Instead of getting a solution, I was told that I needed another repair involving the valve cover, which would cost an additional $1,500. I was extremely frustrated and disappointed. I opened a dispute with their refund department and waited an entire month without receiving a phone call about my refund. Finally, I contacted my bank and submitted all my supporting documents. Within just three days, I received my refund through the bank dispute process. This experience caused me so much unnecessary stress, sadness, and frustration. I trusted this business with my vehicle and my hard-earned money, and I expected better communication and customer service. Based on my personal experience, I would not return to this Pep Boys location on Austell Road. I encourage anyone considering using this location to do their research, ask questions, and keep all receipts and repair records. Never again! I hope my experience helps other customers make informed decisions before spending their hard-earned money.

Took my car to the store on Crenshaw for a tire repair. Only have 17,000 miles and the guy at the counter told me I needed a new tire. Took it to Just Tires and they repaired it and said tread looks good. I suspect it was because I'm a woman.

Honest pricing and exceptional customer service at Pep Boys 1625 PLEASANT HILL RD Duluth, GA, 30096. If you want a shop that treats you right and charges fairly, this is the place. Whether it’s Briston or Jalen at the front desk handling your inspection or Nick the mechanic that did an incredible job applying new brakes to my vehicle. They went over and above to deliver exceptional service to get my brakes done. Huge thank you to the staff for their honesty and hard work!

I drove my honda crv to this place just for tune up for better performanc and towed it back on my money. The guys messed its pcm, sent it to their other centers as they do not have right skills, yet could not fix it and finally asked me to toe it from their store. Their regional manager also did not take any accountability instead negotiating with me that they would not charge me for the mess. I am yet to reach court but do not go there! Unnecessarily it costed me 8500 dollars. This is about pep boys on Kirk Road in Aurora, IL 60502