Pep BoysReviews of pepboys.com

I have been dealing with this ongoing saga for 3 months now...ridiculous! Pep Boys in Homewood IL. is in a word SORRY, There customer service stinks and their service department is horrible! I have written several reviews on different sites to inform others of my personal experience. When I first wrote a review Corporate office reached out via Trustpilot, and told me how sorry they were and they wanted to make it right. They left a phone number and email address for me to please contact them I did several times and I heard NOTHING back! So I wrote another review and this time I heard from a guy named Jesse who started off by apologizing for my experience and how he was the new Manager at the Homewood location and how he had new staff in place and he promised me a new positive interaction and free complimentary oil change if I came back, so I agreed. I scheduled my oil change a week in advance and I tell the guy on the phone Jesse has approved my comp oil change, he says" well I don't know nothin bout that you gone have to talk to Jesse about that." his speech not mine! So I tried reaching out again Jesse not there. Day of my appointment I call to confirm and guy on the phone tells me Jesse not coming in until tomorrow why can't I just come in then. The nerve how about I work and this was scheduled a week ago. He proceeds to tell me he can't reach Jesse or any other manager for approval. I just said I'll contact corporate and the Better Business Bureau and hung up. I will never go back there I gave them the benefit of the doubt and it bit me in my butt. Go somewhere that you're valued as a customer and where Management keeps their word. I'm not opposed to all Pep Boys just this one. I wouldn't allow them to service my grandsons toy vehicles. DO NOT CONTACT ME!!!

Best place in town. Pep Boys always have held a national reputation for great customer service and do it right by their clients. I always come here when the red light comes on or if it’s something that needs to be checked up on with my vehicle. I had to give you all a great complement for the upmost respect!

This is one of my all-time favorite companies.Whenever I need a report writing in there, Pep Boys always come to any expedited time frame. No hassle at all. This is my guys. My family.

I stopped in to Pep Boys with a battery issue. They charged my battery and sent me in my way at no charge. I’ve been back ever since, bought 4 new tires, several oil changes, new shocks and struts and more. They even alerted me to a safety issue that a dealership had missed from an old accident. The best part, they continue to share great discounts offered at the time of repair. I highly recommend my Pep Boys in Arvada, CO!

This story takes place a few years ago....Let's begin... When I was a young piglet, I had my very first car. That car was my baby, my baby had a flat tire. Thankfully, I was already sitting in my parking lot so I wasn't stranded anywhere and needed a tow. However, I called these geniuses and told them, I have a flat back tire and I need a flatbed tow truck. If you don't know tow trucks usually lift your car up from the front and drag it with the back tires. Now since my back tire had a flat that wouldn't be a good idea. So I told them, I need a flatbed tow truck and bring my baby to your shop. They said okay. And I waited over 90mins for a regular tow truck to finally come after numerous calls to Pep Boys. The brought the wrong type of tow truck. The Driver then told me that the people in the office said that I had a dead battery not a flat. -_- I called the office once again, and was told that I can wait another 90 mins for a tow truck to come. I decided not to and drove my car to the place myself. Yes, that is true, smoke and burnt rubber filled the road that day. Pull rolled down their windows and made sure I knew I had a flat tire. "yeah, I know" I replied. We're not done. These non-brainers then made me wait all day to change my tire. 1 freaking tire! People that were showing up after me were leaving before me. Finally, I walked over to demanded my keys back and left. They didn't even ask me anything, it's like they knew who I was they didn't even ask what type of car or key it was nothing. Dude turned around grabbed my keys and handed them to me. Never been back since.

Good afternoon to everyone that work for PEP BOYS Customer Center.I9do hope that all of yous are doing ok smile.Also I do hope that all of yous will have a very wonderful day and yes always enjoy life ok smile.In ending I like to tell all of yous that a PEP BOYS very very hard worker name Kayla was so very very Professional Helpfu and very very Caring to me when I call her store to do some price checking because need some Lug Nuts and also a brake installment needs to be done on our 2016 Ford Fusion SE soon.Last of all I must also say that.Kayla Communication Skills are Excellent and yes she knows her job very well and yes I say JOB WELL DONE ok smile.Finally Kayla is a very Positive Role Model for all young and old workers in what I call the.very busy Working World.Oh by the way Kayla work at the.PEP BOYS Store in very Beautiful Tucson,AZ at 7227 E 22nd street, Tucson,AZ 85710 ok smile.Now last of all Kayla is alwsys a very very very very Positive Representative for the PEP BOYS.Company that she work for ok from both of us ok smile. Sincerely, Angela Kathern Morris W Conway Jr

June 25, 2019 I visited Pep Boys to get my brakes done as I’ve had positive visits in the past. I took my customized 99 Chevy Corvette all black, rims custom painted black also. I left the vehicle in the morning and took and Uber home and back at a cost of $56.93. I picked up my vehicle and drove off no problem. Two days later, June 28, while leaving work to pick up my son I heard a noise then a terrible sound each time I put on the brakes, a very concerning sound. As I drove further I realized it could be very serious I called Pep Boys to inform I needed to drop off the vehicle immediately. I left the vehicle and took and Uber to pick up my son then home. The next morning Saturday, June 29th, 2019 I was called to pick up the vehicle. The total Uber cost was $66.01. I returned and was pleased to note the vehicle was stopping correct and the issue was resolve. My issues: 1. Because of their mistake I spent $ 122.94 on Uber transportation costs. 2. Was late picking up my son, and lost time with him retrieving the vehicle in the am 3. My custom painted black rims had chips in the paint the rims cost $180 per rim to be painted they scratched 2 rims. I was hoping after leaving a customer service review the company would reach out to talk to me about my experience, but NOTHING. I was an still am very disappointed. They could have at least issues a credit our voucher for the costs of inconvenience, but nothing. Very disappointed and irritated my car rims were scratched! Usually a solid company, need to speak with their technicians to ensure they are respectful of people’s property and are careful! A disappointed customer.