trustpilot
Not compliant with data privacy laws
Their Terminal3 payment service will randomly flag your payments as fraudulent even after using the same method to pay for years. Their verification process involves sending in sensitive data that should never be shared with anyone, including a picture of personal ID and credit card information. They also never provide any details as to why your purchase was randomly flagged for no apparent reason. Borderlines on breaking GDPR. Even after uploading this information to their end, they will request more sensitive information before ultimately blocking your account. Stay away from anything requiring Paymentwall or Terminal3.
Response from PaymentwallSep 28, 2020
Hello, We understand your hesitation and would like to reassure you that all the information is transmitted and stored in the most secure encrypted way. We are compliant with the strictest card protection policies and are PCI DSS Level 1 Certified, the highest level of compliance available. It appears that one of your recent payments had been flagged for an activity which we needed to verify. Depending on how your transaction was processed, we require a certain set of documents so we can confirm your identity in relation to your purchase. Transaction verification is a one-time procedure that allows future payments made with the same card or any other verified payment system to go through automatically without any delay. To give you more information about the company and our verification process, you may visit these links: https://www.paymentwall.com/en/faq/payment-verification/196 https://www.terminal3.com/en/support#payment-verification We hope this enlightens you and encourages you to verify your details with us.