PaymentwallPaymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.
Paymentwall (paymentwall.com) has 270 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Maurice
I suggest every company not to use this service especially if you are a gaming company. They made me wait 5 days, looked at the wrong account, and closed the inquiry. If you sell virtual items, and you use these guys. Expect your player base to wait 5 days as I did just to get anything purchased. Do not use paymentwall.
DunkFury G.
The way they process things can be frustrating they are strict with security. I personally got frustrated but instant gratitude comes with a price so I do prefer the way they process payments with the heavy security because at the end of the day you don’t want your credit card information stolen. Secure and the support always replies to enquiries.
Response from PaymentwallNov 19, 2020
Hi DunkFury, We have processes in place to protect consumers, like you, and websites from fraudulent payment attempts. We appreciate your trust and understanding on this matter. We're here to reassure you that we're PCI DSS Level 1 Certified, the highest level of payment compliance available. Your payments are safely processed with us. Should you have further inquiries, our team is ready to assist you 24/7. Have a good day.
Phim K.
Assist me in getting my refund in a timely manner.
Response from PaymentwallNov 19, 2020
Hi Phim, Thank you sharing your positive experience on Paymentwall. Should you have questions on future online payments, please don't hesitate to let us know.
Heinrich J.
Ich habe eine Zahlung über Paymentwall gemacht, diese ist Fehlgeschlagen. Nach Kontakt via Email wurde mir gesagt da ist etwas schief gelaufen. Dann habe ich ca eine Woche gewartet. Keine Antwort, Kein Geld. Jetzt frag ich immer wieder was da los sei. Natürlich alles auf englisch aber egal. Immer wieder die selbe Antwort das daran gearbeitet wird. Ich meine.. ein Finanzdienstleister der kein Geld zurück schickt bei einer Fehlgeschlagenen Zahlung? Ich warte noch 24 stunden ab. ist mein Geld dann nicht auf dem Konto werde ich weitere schritte einleiten. Für mich als jemanden der in einer Werbeargentur Arbeitet, wird es ein leichtes sein das ganze auch mal Richtung Presse zu leiten.
Response from PaymentwallNov 20, 2020
Hi Heinrich, Es tut uns leid zu hören, dass Sie so über uns fühlen. Wir möchten Sie darüber informieren, dass wir keine Gelder aus fehlgeschlagenen Transaktionen einsammeln. Jeder Betrag, der auf Eis gelegt oder für die Zahlung reserviert wurde, sollte bald zu Ihrem verfügbaren Guthaben zurückkehren. Unser Team ist gerüstet, um mit Ihnen in Deutscher Sprache oder in jeder beliebigen Sprache zu kommunizieren. Wir helfen Ihnen gerne weiter in dieser Situation. Sie können uns eine E-Mail an [email protected] zusammen mit den Details Ihres Anliegens senden. Wenn Sie weitere Fragen haben, können Sie diese auch einsenden.
GamerPotatoNine
Payment Wall Is Very Good And Helpful I Used Payment Wall Only When I Bought My Optifine Cape For Minecraft And I Think Most People use payment wall for optifine cape Its Fast And a Secure Place :D
Response from PaymentwallNov 19, 2020
Hey, We're happy that you use our platform for your Optifine purchases. There are a lot of customers like you who look for quick and safe payments, and we're happy to provide just that. You can message us anytime you need assistance. Have a great day.
Sean
These guys are a bunch of scammers asking for government issued IDs and photos of your credit card to verify your identity in an online game, while I was attempting to use my Paypal account for an ingame purchase, biggest joke ever! Even proper gaming platforms such as Steam would not ask for such things. Their "customer service" consists of a bunch of automated responses, pretty much like all their replies to the reviews on this website. Avoid doing business with them or sharing any information or documents with Paymentwall or Terminal3 if you are a consumer.
Response from PaymentwallNov 19, 2020
Hi Sean, We're sorry to hear you feel this way about us. You likely became a candidate for verification so we can confirm your identity in relation to a cancelled purchase. This process is in place to protect consumers, like you, and websites from fraudulent payment attempts. Transaction verification is a one-time procedure and will only be used for that purpose. Once you are able to comply with the verification process, you should be able to make payments again through Paymentwall. We understand if you do not feel comfortable sending the required information to us. We’re here to assure you that all the information is transmitted and stored in the most secure, encrypted manner. We are compliant with the strictest credit card protection policies and are PCI DSS Level 1 Certified, the highest level of compliance available. If you decide to proceed with this, we’ll be glad to assist you along the way. Our support team is available through [email protected] if you have further questions.
Michał
The best support I've ever dealt with, super fast response time and getting back to customer almost instantly. The informations provided were detailed and easy to read. I am amazed! Keep up the great work.
Response from PaymentwallNov 19, 2020
Hi Michał, We're glad you are happy with our service. Our team is here to help whenever you have questions about your payment. Send us a message if you need help soon.
Kenny B.
Was very helpful in helping me sort out a refund case, email reply’s where also often enough that it didn’t feel like I always had to wait so long for them. Overall customer service was really good
Response from PaymentwallSep 29, 2020
Hi Kenny, Thanks for sharing your positive experience with us. We appreciate your patience and we're glad to have helped you get your money back on a duplicate transaction. If you need help on future online payments, let us know.
