Paymentwall Reviews | Read Customer Reviews of paymentwall.com

Paymentwall Reviews | Read Customer Reviews of paymentwall.com

Paymentwall reviews

270 approved reviews, newest moderated first

Diane Di S.
Oct 8, 2026
Payment for membership problems.
I was having difficulties getting my payment to go thru. I sent a message to their customer service dept for help. They responded very quickly!! They explained what the problem could be and I was able to make payments and get my memberships!
Response from PaymentwallOct 9, 2026
Thank you for your positive feedback! We’re glad our team’s prompt response and guidance helped you resolve the payment issue and access your memberships. Providing helpful support and ensuring a positive customer experience remain important to us. We appreciate you sharing your experience!
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Jia Yi G.
Sep 21, 2026
Refund issue resolved with PaymentWall Customer Support
I have been having problems with receiving a refund from ExitLag who uses PaymentWall as a payment vendor. Having waited for 30 days for my refund that ExitLag told me they approved with no reference number or follow up, I contacted PaymentWall to help me resolve this on 20 Sept and by 21 Sept. I have received my refund. Issue resolved! I am incredibly grateful for to PaymentWall customer support. Thank you for the taking the time to read and understand my problem/ticket/email before responding. There were no wasted responses with answers that don’t answer my questions/solve my problem or generic AI responses that were a complete waste of time. ExitLag customer support would do so so much better to learn from this.
Response from PaymentwallSep 22, 2026
Thank you for your kind feedback. We’re pleased to hear that our team was able to assist you in resolving the refund issue promptly. We truly appreciate your recognition of our team’s efforts and the time you took to share your experience. We’re glad we could help bring the matter to a resolution.
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Azusa
Sep 21, 2026
Wtf????????
Wtf????????
Response from PaymentwallSep 22, 2026
Hi, We’d like to understand what happened and make sure your feedback is properly addressed. Please share your ticket number or the email address associated with your inquiry so we can look into this and assist you further.
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spađэsx
Aug 19, 2026
Smooth
I have been making purchases without issues when suddenly I had to verify with my bank. So I had to speak to a representative, twice because they wanted me to call again through the mobile app. then it was fine again, until all of a sudden I got blocked for fraud. when I have been using the same bank and account to make the purchases that went through previously. They wanted pictures of my ID and bank card which I thought was crazy, but they requested I block out the necessary info/numbers to prevent usage. Just needed enough to verify. Process took a couple days, but they were prompt with the responses and made the process as smooth as possible. Honestly, a lot better than other customer service I've had to deal with. So far I've only had good experiences with them.
Response from PaymentwallAug 19, 2026
Thank you for your kind feedback. We understand that the verification process can be unexpected, and we appreciate your patience while the necessary checks were completed. We’re pleased to hear that our team was able to assist promptly and make the process as smooth as possible. We truly appreciate you sharing your experience and your positive feedback about our support team.
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Nyne
Jul 31, 2026
Absolutely atrocious.
Absolutely atrocious. After using the same two cards for months on the same app, I get blocked for no reason and have to send in a copy of my government ID and bank card, both sides. Then told that I have to jump through more hoops to be able to use my other card. There was no change in my payments or purchases to warrant this invasion of privacy. And to boot, it took over a week to get this sorted!
Response from PaymentwallAug 3, 2026
Hi, We understand your concerns regarding the verification process. The requested checks are part of our security and compliance measures to help ensure the legitimacy of transactions and protect our users. If you'd like us to review your case, please share your ticket number or the email address associated with your account so we can investigate further and assist you accordingly.
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Josh
Jul 19, 2026
Keep getting locked out
Keep getting locked out all I want is the extra stuff you get from buying vouchers and i can't do it this has been the biggest inconvenience ever I really need some free stuff the amount I have to wait for them to unlock then just lock it back it's so annoying it's happened like 10 times now and customer service isn't helpful at all
Response from PaymentwallJul 20, 2026
Hi, We understand your concerns about the repeated account restrictions and the inconvenience they have caused. We'd like the opportunity to review what may be causing the issue. If you have an existing ticket number or could provide the email address associated with your account, please share it with us so we can investigate and assist you further.
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Omar O.
Jul 17, 2026
I contacted a mont ago
Hello, I contacted you through your website more than a month ago, but I still haven't received a response. I would appreciate it if you could provide me with an update on my inquiry. Thank you in advance.
Response from PaymentwallJul 17, 2026
Thank you for bringing this to our attention. We're sorry to hear that you haven't received a response to your inquiry. If you have a ticket number or could provide the email address you used to contact us, we'd be happy to look into this for you and assist further.
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TestRif A.
Jun 26, 2026
I contacted them over a week ago and…
I contacted them over a week ago and still haven't received a response
Response from PaymentwallJun 30, 2026
Thank you for bringing this to our attention. We're sorry to hear about your experience. We were unable to locate a support request using the name, email address, and phone number you provided. If you have a ticket number or if you contacted us using a different email address, please share those details with us so we can investigate further and assist you as soon as possible.
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