PaymentwallReviews of paymentwall.com

Wtf????????

Absolutely atrocious. After using the same two cards for months on the same app, I get blocked for no reason and have to send in a copy of my government ID and bank card, both sides. Then told that I have to jump through more hoops to be able to use my other card. There was no change in my payments or purchases to warrant this invasion of privacy. And to boot, it took over a week to get this sorted!

Keep getting locked out all I want is the extra stuff you get from buying vouchers and i can't do it this has been the biggest inconvenience ever I really need some free stuff the amount I have to wait for them to unlock then just lock it back it's so annoying it's happened like 10 times now and customer service isn't helpful at all

Hello, I contacted you through your website more than a month ago, but I still haven't received a response. I would appreciate it if you could provide me with an update on my inquiry. Thank you in advance.

I contacted them over a week ago and still haven't received a response

I have to verify for every single purchase I do with a different payment. That is just doing way to much its already hard enough if it was an old card you were using that expired. This is very annoying and I would not recommend.

Yet again they want more paperwork for my verified account. This is so terrible.

In March 2026 I made a legitimate €300 payment via PayPal through Terminal3 for an online game. The payment was accepted, the product was delivered, and I used part of it normally. A few days later, without any request or dispute from my end, Terminal3 automatically refunded the full amount back to my PayPal - flagged internally as "suspected fraud" - and blocked every payment method on my account. I never asked for a refund. I never raised a chargeback. There was no issue with the transaction from my side. I contacted the game's support team immediately, in good faith, and offered to repay the amount so the situation could be corrected. I tried PayPal again, then a debit card. Both blocked. Every payment method on my account was now locked. Terminal3's response was that the only way to unblock the account was to provide: - Front and back colour photos of a government-issued ID (passport, driver's licence, or national ID) - Front and back of the card used - And at one point, a photo of me holding my ID next to my face This was demanded by a payment processor, for a €300 game transaction, on an account that had been making PayPal-funded purchases for the same game for years. PayPal had already verified my identity. My bank had already verified the card. The original transaction had been accepted without ID. The ID demand only appeared after Terminal3 themselves reversed the payment. I declined to provide identity documents to a third-party payment middleman and asked, repeatedly, for the matter to be resolved on the basis of the PayPal payment confirmation already on record. Over the course of nearly two months, the response from Terminal3 was: - Copy-paste templates from multiple different "agents." - Repeated suggestions to use alternative payment methods that were not actually available on my blocked account. - One "final escalation" reply from their Fraud and Risk Team Manager that literally ended mid-sentence. That is not an exaggeration. It is what was sent. - The case being passed back down to the Verification Team a few days after the same manager had declared his level the final point of escalation. - A final written confirmation, on 28 April 2026, that they would not lift the restriction without the requested ID. This is not fraud prevention. Fraud prevention happens before a transaction is accepted, not after the product has been delivered, used, and the merchant has refunded their own payment. What Terminal3 actually does is create the conditions for the demand - by accepting payment, then reversing it, then blocking everything - and then uses that artificial leverage to extract personal documents that they could not have lawfully required at the point of sale. I am one of multiple users who have reported this exact pattern publicly over the years. A search for "Terminal3 refund account blocked" or "Paymentwall ID verification" will surface a consistent picture: legitimate payment, silent reversal, account block, escalating ID demands, no resolution route that doesn't involve handing over documents. I have separately raised this matter with the UK Information Commissioner's Office on proportionality grounds under UK GDPR - specifically Article 5(1)(c), data minimisation. Requiring a passport and a face-holding-ID photo to process a transaction the same processor already accepted without ID, refunded on their own initiative, and now uses as the basis for demanding documents, does not meet the proportionality test. I would not recommend Terminal3 / Paymentwall to anyone. If your payment goes through cleanly, you may never notice they exist. If it doesn't - for whatever reason their automated system decides - you will discover that the only path back to your own account runs through an ID-collection process that has no business being attached to a payment gateway, and a support team that does not appear to read the messages it replies to. Avoid where possible. If you're a publisher using Terminal3 as a payment provider, you are losing long-term, paying customers over this and probably don't realise the scale of it. EDIT: Now its too late - waited 1 month for first reply, I am done talking with You, Your team is not professional and I am upholding every statement that I wrote here.