Tammy T.
To say that I am extremely disappointed…
To say that I am extremely disappointed in Patricia's Petals and your customer service is a huge understatement. On Thursday, August 18th, I placed an online order for an arrangement for my Aunt's funeral service which is today, August 20th at 10:00am. This morning, at approximately 9:45am, I received a call from "Rey" letting me know that my flowers would not be delivered due to a supply issue. As Rey was speaking with me, there were children screaming in the background. To be called 15 minutes before my Aunt's service only to be told her flowers would not be delivered is unacceptable and poor customer service. I am sure your business knew prior to today that there was an issue with the arrangement I ordered. No one had the courtesy to call me yesterday about a possible replacement of flowers, a different arrangement or that my order would not be fulfilled and give me enough time to order from a competent florist that could fulfill my order. I am very dissatisfied with Patricia's Petals and your customer service. I always try to support locally owned businesses, however yours was a disappointment. I am HIGHLY embarrassed at the fact that I now have to explain to my family why the flowers I ordered for my Aunt's service never made it.


