ownkoti.comOwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.
ownkoti.com (ownkoti.com) has 640 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Renuka G.
For the cooler months, i wanted long sleeves, but i have the short sleeve version. The fabric is incredibly supple and permeable. The sleepwear is sturdy and durable, even after being washed.
Response from ownkoti.comApr 26, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Marina
Ownkoti creates exquisite blankets and sofa covers that are soft, warm, and machine washable.
Response from ownkoti.comApr 26, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Jenifer L.
This spread was better than I had anticipated. It is lovely, cozy, and soft and my kitties adore it as well.
Response from ownkoti.comApr 16, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Rosina L.
I should have checked the reviews here first. Ordered pajamas that were far too small even at XL, and wrote as instructions indicated to initiate a return/refund. The customer support is simple non-existant. Lesson learned, money lost. UPDATE: The seller finally responded here, as you see. However, I never got the promised phone call. Finally I opened a dispute through PayPal. At that point I got another email, and I learned that to return the items for a refund I would have to send them to China. The package came to me from California. Cost to return this $111 purchase would be $57. Ownkoti's policies are deceptive.
Response from ownkoti.comApr 16, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Michael G.
Bought clothes online then wanted to return them because they didn’t fit quite right, and was told I would have to pay for return shipping from US to China. If I had known that, I wouldn’t have purchased them in the first place.
Response from ownkoti.comApr 26, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Gary B.
The quilt I ordered is beautiful but much too small for a queen-size bed. When I emailed them that I would like to exchange it for a king-size, they implied it was not their fault and I should have checked the dimensions. It says "queen". And shipping back to China would be expensive, and would I just order a king at 15% off. Very poor customer service. Shady at best.
Response from ownkoti.comApr 16, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Triya Tahara S.
Where do I begin… The measurements for the sofa covers on their website were small. They don’t add up to actual inches. When I messaged them with proof of the size of my sofa and compared it to the size they sent me, they argued and tried to blame me claiming I didn’t measure it right. After a month of defending themselves, they final sent me the “right” size, although still on the small side, which took another month to arrive, and then sent me the wrong color. Third times the charm. After countless photos and screenshots of our conversations proving they sent me the wrong color, they finally sent me the right size and color. Too bad it stained my beautiful couch blue. I would upload a video of my blue stained couch, if this platform let me. Oh and the “fluffy blanket” they advertise as their main product is super flimsy. Worst customer service EVER. They treated me like a number and talked like a machine. They argued. They got my order wrong. Their product stained my couch. What a scam that companies like this are allowed to exist.
Response from ownkoti.comApr 16, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Katharine S.
I ordered the red reversible dandelion quilt and couldn’t be more pleased. It is relatively lightweight and would be lovely on a bed, but it currently serves as a gorgeous couch cover. I would definitely order again.
Response from ownkoti.comApr 7, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
