Mish
I ordered some pyjamas and should have…
I ordered some pyjamas and should have taken more time to read the reviews. They are probably 2 sizes too small, though I ordered my usual size so are unwearable. It doesn't tell you the fabric content but as someone who works with organic cotton I have my doubts. It's not worth returning them so my loss. Won't be buying from them again. * Ha their response just reinforces the above. The problem is with them and their products, not the carrier. *
Response from ownkoti.comMay 17, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.