Nancy D.
Same experience as the rest of the…
Same experience as the rest of the buyers. Returns are non existent. Once you ever do get ahold of anyone in customer service they will not offer a return and say shipping is too much for you to China. The pajamas are not good quality. Sizes are wrong They tell you to give to someone else who can wear them. Not the point. Avoid avoid avoid
Response from ownkoti.comMay 9, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.




