OutdoorMasterReviews of outdoormaster.com

Great experience dealing with the customer service and high quality helmet. We have received one size smaller and customer service was very responsive arranging exchanges. Now the proper size have arrived and my son really liked his MTB mips helemt.

The staff has been really helpful and anallmy questions!!

Helmet not delivered after a month, customer service totally unresponsive. Do not use this company.

Great helmet and I absolutely love it. Props to the outdoor master team as well they have great communication and customer service.

I ordered a snorkeling set with mask, fins, and snorkel. However, my order came with a shattered mask. Outdoor Master handled my situation professionally and quickly. I reached out to customer service about my shattered mask and received an immediate response, promising to replace my order with a new one. I was originally a bit skeptical about all of the positive reviews, but based on my interaction with customer service, I believe they’re well deserved. I’ll be sure to keep Outdoor Master for any of my future outdoor/adventure needs.

Wonderful experience with OutdoorMaster. I just bought a full face helmet & goggles. Got it in a few days and ABSOLUTELY LOVE IT! Customer service was excellent after my purchase and made like I was taken care of. Money well spent

Worst experience as a consumer I've ever had. I bought an ORCA PRO Rechargeable Electric Sup Pump and it never arrived. UPS tracking says it was delivered but the photo of delivery was not my house. I purchased this on March 27th. It's April 20th and I still haven't gotten a refund. This is what their customer service team said: Thank you for your patience. We've carefully reviewed your case. According to our shipping records and tracking information, your package was shipped out properly and is marked as delivered. We also have proof of shipment available. We completely understand that you would prefer a full refund. However, since the package was indeed shipped and the tracking information confirms that it was delivered, we regret to inform you that it's very difficult for us to obtain a full refund from the carrier in this case. We sincerely apologize for the inconvenience this has caused. That said, we’re still here to help. To avoid a similar situation, we’d be happy to arrange a free reshipment to a different address (for example, a friend’s, family member’s, or work address) if that would be more secure. Once we receive the new address, we can send the replacement as soon as possible. Alternatively, if you'd prefer not to have the item reshipped, we can offer a 50% refund instead. And if the original package happens to show up later, you're more than welcome to keep it. Please let us know which option you’d prefer: Free reshipment to a different address (please provide it) 50% refund We truly appreciate your understanding and look forward to your reply. Best Regards, Effy

It was delivered to the Czech republic in 24 hours from the EU warehouse - there was no need to pay VAT or to clear customs. The pump is just perfect - tested it with the Gladiator Pro 12.6 Wide. The real pressure - 20 psi - max for this pump. The pump is loud (as expected), but the speed is really impressive. Battery shows 75% remaining afterwards. The customer service is exceptional. Strongly recommend the seller.