OutdoorMasterReviews of outdoormaster.com

I bought a Shark 3 SUP pump and it was broken. It could only inflate to 10 PSI before giving an error message. Then only 6.7 PSI before error message. And then not at all. It made a horrible screeching sound 2x as loud as my BOTE pump. I reached out to customer service regarding a return and they wanted me to troubleshoot it with dish soap and send them a video. I reminded them I paid extra for free returns and restated my desire to return the product for a refund. Then they offered a replacement. I repeated myself for the third time saying I wanted to return it for a refund. The rep sent me a link, which asked for another photo. Now my return is under "review" before they send me a shipping label. If I do not have a shipping label by Tuesday, I am disputing the charge with my credit card company and filing a BBB complaint. I will not be buying from this company again. Editing to note this is order OM165949 and I dropped it off today with the provided label (tracking number 9261 2903 7500 3850 8064 31). When can I expect to see a refund?

I purchased the OutdoorMaster DOLPHIN Electric SUP Pump for my paddle board, but unfortunately the pump was faulty. It repeatedly switched off after reaching only around 3 PSI, despite my paddle board requiring 20 PSI. I tried using it numerous times, but the problem remained. I returned the pump to the seller, only to have the whole process dragged out for more than three weeks. This meant losing a significant part of the summer when I actually needed the pump. After all that waiting, the seller refused to provide a replacement or refund, claiming that the pump was working correctly and that the problem was my fault. I am extremely disappointed with the product and the way the situation was handled. A pump that cannot reach the required pressure is not fit for the purpose I purchased it for. Based on this experience, I would not recommend the OutdoorMaster DOLPHIN Electric SUP Pump, and I certainly won't be purchasing this product again.

We purchased a shark 2 pump in 2021. Have used it less than 40 times. It started acting glitchy last fall i.e., it wouldnt turn on or turn on than stop. We suspected a loose internal connection. I finally contacted the customer support and stated that I knew this was outside of the 2 year warranty but thought that they might be able to fix or something. Response was very AI ish implying that they couldn't do anything, and thought it was at the end of its service life! which means each pump cost us over $3.... They also said they had "thoughtfully considered" (yeah, right) whether it was a loose connection but decided that was not the case! SIGH....

I ordered a helmet using the size guide; it was also my normal size in other brands. It was too small so I went to the website to return it, where I read that I had to email them. I did, and was offered $4 to keep the $150 helmet. I declined and was offered $29 by another person, which I also declined. To make a VERY long story short, it took 3 months and 40 plus emails to first get the next size up (which also did not fit) and then get a refund. They actually wanted photos of the first helmet to prove that it had not been worn, and photos of the second to prove that it was a size large, among other things. I had to contact my bank to dispute the charges after waiting the quoted four weeks after tracking showed my item was in their hands. Edit to add- it actually took a few more months to get the refund, and not due to my bank. Apparently OM disputed the refund. Stay away from this company! They will do everything they can to not issue a refund! Check the other one star reviews, they all pretty much say the same thing. Clearly no one at this company has ever returned an online purchase before.

Why am I being charged 2- $53.00 Charges? On 6/19/ & 6/23?

Ho acquistato una tazza termica la cui confezione riportava per ben 2 volte la dicitura "coperchio apribile a prova di perdite", motivo per cui ho deciso di acquistare il prodotto. Durante il trasporto il liquido contenuto nella tazza è fuoriuscito dal beccuccio. Ho scritto all'assistenza che ha risposto " la tazza è stata progettata per non avere perdite. Si assicuri di aver chiuso bene il coperchio e il beccuccio". E di rivolgermi al venditore che purtroppo però mi risulta essere molto scomodo per riportare la tazza e chiedere un reso. Mando una seconda mail per capire come risolvere il problema ma non ricevo nemmeno risposta. Capisco che il prodotto possa avere un difetto ma è inconcepibile avere un servizio assistenza clienti che si assistenza non si occupa. Vergognosi!

I purchased the OutdoorMaster Shark High Pressure SUP Pump through Amazon. The pump died after two uses. I contacted OutdoorMaster customer service to look into a refund or replacement and sent them the Amazon receipt. They requested that I send a video of the pump not working which I did. Then they asked me to test it different vehicle which I also did. Dead again. After multiple emails and borrowing a neighbors car, they said that Amazon was the responsible business. I spent a lot of time trying to meet OutdoorMaster’s requirement, only to find that it was a waste of my time. Why couldn’t they just tell me this in the beginning? Very unprofessional.

My SUP pump broke during the 1st use. It literally stopped working as I was pumping up my board and never turned on again. I contacted customer service who, instead sending me a replacement like I asked, started a never ending back and forth conversation with all types of requests. First, they asked for a video to show the defect, which I did, then they asked me to basically take a part the device to see if a fuse blew so they could relay the info to their engineers, and to me, that’s not my job! Just let me return the item and you can check that for yourselves. I then repeated that I just wanted a replacement and that I was willing to return the defective item, and then they sent me steps for a return, which I didn’t understand because I didn’t ask for that. Then after more unnecessary back and forth I decided I did want to return the item because I felt like the help I was asking for was going no where. Of course, they don’t send you a label right away, so the next day I followed up with CS about it and they told me to be patient while they review the return - but they should already know what’s happening! I’ve been chatting with them for weeks! I still haven’t received my label and it’s been over a week. Just a bummer of an experience. I have a feeling I will now have to take this up with my bank because it’s starting to feel more like a scam that a respectable company. Response: Outdoor Master should have sent me a replacement after my first email. I asked for a replacement multiple times for weeks, meanwhile getting responses about checking the fuse or how to return the item - no effort made to just send me a new item to replace the defective one. Horrible and disorganized customer service.