OutdoorMasterReviews of outdoormaster.com

I purchased the Shark 3 pump which I loved as pumped up 2x SUP’s very quickly but unfortunately it stopped working after 18 months. I contacted OutdoorMaster & after a couple of emails to them with details about the fault was surprised & delighted to be informed they would send me a replacement pump. No fuss no drama & one very happy customer

My SUP pump broke during the 1st use. It literally stopped working as I was pumping up my board and never turned on again. I contacted customer service who, instead sending me a replacement like I asked, started a never ending back and forth conversation with all types of requests. First, they asked for a video to show the defect, which I did, then they asked me to basically take a part the device to see if a fuse blew so they could relay the info to their engineers, and to me, that’s not my job! Just let me return the item and you can check that for yourselves. I then repeated that I just wanted a replacement and that I was willing to return the defective item, and then they sent me steps for a return, which I didn’t understand because I didn’t ask for that. Then after more unnecessary back and forth I decided I did want to return the item because I felt like the help I was asking for was going no where. Of course, they don’t send you a label right away, so the next day I followed up with CS about it and they told me to be patient while they review the return - but they should already know what’s happening! I’ve been chatting with them for weeks! I still haven’t received my label and it’s been over a week. Just a bummer of an experience. I have a feeling I will now have to take this up with my bank because it’s starting to feel more like a scam that a respectable company. Response: Outdoor Master should have sent me a replacement after my first email. I asked for a replacement multiple times for weeks, meanwhile getting responses about checking the fuse or how to return the item - no effort made to just send me a new item to replace the defective one. Horrible and disorganized customer service.

Outdoor Master is great. I was a proud owner of a Shark 2 but I am so glad that I upgraded to the Shark 3. It pumps up my iSup so quickly and now I am no longer tethered to my car. Customer service was quickly answered all my questions. The delivery was super quick.

I needed a new 12v auxiliary cable since mine broke. After several emails of confirmation that they had the correct part they sent me a new one free of charge and shipping! Great customer service! And I LOVE my Shark 3 SUP pump! Highly recommend!

Great company with great products! Their SUP pumps are the best around as well as their customer service. I had a small issue with one of my pumps and they quickly resolved it and took care of it. Can't recommend them enough 🙌🏼

Purchased product (SUP Pump) shark3 only lasted 9 months less than a year (after waiting 2 months for delivery) and they made warranty and replacement a nightmare and have never received anything but autoresponse or a runaround when i call. Still trying to get them to replace/fix their product. Customer service is beyond lacking, if you call they tell you they can only accept emails, no way to look up your order,yet the other times I called he was able to look up my order to tell me it had been only a while and I'd have to wait for a response hmmmm. All warranty must be (per them)handled by email ,then after sending information they asked for received a email stating they are getting alot of e mails so would take a awhile. This is concerning considering he told me all warranty is done by email and you are receiving too many emails to stay prompt, think maybe there is some major quality issues. Stay away from this company it's not worth it. Seems to be an ongoing problem with this company and they aren't concerned with being reputable. 20% of their rratings are 1 star yet they still have managed somehow to have a 4.2 rating. They do not maintain a BBB rating for they didn't qualify because all of the unresolved issues many haveexperience. Don't bother posting the contact us and we'll help you after this post it's a blatant lie and everyone knows it means nothing!

Originally, our glasses did not arrive when it said they were. Either it was porch pirated or some other issue caused the package to never show up. However, the support team sent us another pair free of charge! They were helpful communicators and the product- Hawk II Polarized sunglasses- are stylish and well suited for distance running.

Terrible Customer Service and Poor Product Care. Avoid!I will never buy from Outdoor Master again. They do not stand behind their gear at all. I bought two helmets for critical use. One was for my wife, who is a full-time ski instructor, and one was to replace a helmet from a bad fall. Outdoor Master shipped these helmets crammed into a tiny box with absolutely no padding. Both product boxes arrived smashed. They clearly do not care about protecting the gear they sell.Their customer service is just as bad. They completely ignored standard helmet safety rules like ASTM F2040 and Snell RS-98. These standards state that any compression or impact can ruin the internal safety of a helmet, even if you cannot see it. Because the helmets do not look broken on the outside, they refuse to take responsibility for the shipping damage. They even tried to buy me off with a tiny $31 partial refund instead of fixing their mistake.They expect the customer to pay to return items that they ruined with poor packaging. They do not back their gear, and their support is awful. Save your money and buy from a company that actually cares about quality and safety.