David P.
Outdoor Master Customer Neglect Team of Employees.
Inexperienced Employees at OutdoorMaster causing the company to sink its Brand Reputation by creating consumer frustration over its badly shaped customer service. My worst experienced ever as a consumer has surfaced with the OutdoorMaster company and its customer care team of employees. I ordered a large blue helmet from them and they've shipped a small kids helmet that was a different color. Contacted their customer care team and asked for shipping label to return the item, instead, they have said to pay the return shipment cost out of pocket for a later reimbursement. Since then, I have shipped back the wrong helmet I have received and my order is still pending. Frustrated for the latency of my ordered skier helmet, I contacted their Customer Neglect team to issues a refund, and their pathetic response was as follow: Quoted from their response, "We completely understand that you would prefer a full refund. However, since the package was indeed shipped and the tracking information confirms that it was delivered, we regret to inform you that it's very difficult for us to obtain a full refund from the carrier in this case. We sincerely apologize for the inconvenience this has caused. That said, we’re still here to help. To avoid a similar situation, we’d be happy to arrange a free reshipment to a different address (for example, a friend’s, family member’s, or work address) if that would be more secure. Once we receive the new address, we can send the replacement as soon as possible. Alternatively, if you'd prefer not to have the item reshipped, we can offer a 50% refund instead. And if the original package happens to show up later, you're more than welcome to keep it. Please let us know which option you’d prefer: Free reshipment to a different address (please provide it) 50% refund We truly appreciate your understanding and look forward to your reply. Best Regards, Effy The OutdoorMaster Team 🏄♂️"
Response from OutdoorMasterMar 16, 2026
We are truly sorry for the frustration and inconvenience this experience has caused you. This is certainly not the level of service we want our customers to receive, and we sincerely apologize for the mistake and the delays during the process. To resolve this situation, we have issued a full refund for your order, and we will also reimburse the return shipping cost you paid as soon as possible. Thank you for your patience while we worked to correct this. We truly regret the inconvenience and appreciate you bringing this matter to our attention. If there is anything further we can assist you with, please feel free to let us know.