OutdoorMasterReviews of outdoormaster.com

Response from OutdoorMasterJan 7, 2025

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Response from OutdoorMasterJan 7, 2025

Hello Melissa, Thank you for your response and for sharing your concerns. I understand your frustration and would like to clarify the options available. If you prefer to return the item, we can absolutely accept the return and issue a full refund for your order once the product is received. As per our 30-day return policy, please note that the return shipping cost is the customer's responsibility for non-quality related returns. This is mentioned in the return policy to ensure clarity. We’ve provided the return address for your convenience. Once the item is returned, we will promptly process the refund for you. If you would prefer to keep the item and accept the partial refund of $30, we can proceed with that option as well. Please let us know how you'd like to move forward, and we will do our best to resolve this issue as quickly as possible. Thank you for your understanding. If you have any further questions or concerns, please don't hesitate to reach out. Have a nice day!

Response from OutdoorMasterJan 2, 2025

Dear Steve, Thank you for sharing your feedback regarding your experience with us on Trustpilot. We’re truly sorry to hear about your concerns and would like to address them as soon as possible. Unfortunately, we were unable to locate your order information in our system. To assist you better and resolve the issue promptly, could you please provide the following details? Order number Email address used for the purchase Any additional information that might help us locate your order We value all our customers and are committed to providing the best service possible. Your satisfaction is our top priority, and we hope to make things right for you. Looking forward to your reply.

Response from OutdoorMasterDec 19, 2024

Dear Nemo, Thank you for reaching out to us. We understand your concerns and would like to clarify that our orders are shipped from multiple warehouses around the world, including locations in China, Germany, and the United States. This information is mentioned on our order and shipping page. Regarding your package, it is currently in transit and is progressing as expected. The latest tracking update shows the following: 2024-12-19 03:13 - QUEENS NY DISTRIBUTION CENTER, Departed USPS Regional Facility. I believe you will receive it soon. We appreciate your patience and assure you that we are doing everything possible to ensure your package reaches you. Please let us know if you need any further assistance.

Response from OutdoorMasterDec 13, 2024

Hallo Kreuzberg, Zunächst einmal möchten wir uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen. Wir verstehen Ihre Bedenken. Da Sie jedoch die Gläser und nicht die komplette Schneebrille gekauft haben, ist der Preisunterschied erheblich, was sich auf unserer Website widerspiegelt. Wir haben Ihnen bereits aus Kulanz eine teilweise Rückerstattung und einen Rabattcode gewährt, obwohl wir verstehen, dass Sie dieses Angebot nicht angenommen haben. Bitte beachten Sie, dass wir Ihnen das richtige Produkt gemäß Ihrer Bestellung geschickt haben, und wir hoffen, Sie können unsere Position verstehen. Wir sind stets bestrebt, den besten Service zu bieten, und freuen uns sehr über Ihr Feedback. Wenn Sie noch etwas benötigen, bei dem wir Ihnen behilflich sein können, lassen Sie es uns gerne wissen.

Response from OutdoorMasterDec 3, 2024

Dear Ernie, Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you’ve encountered with your order, and we completely understand your frustration. Please know that we’re committed to resolving this matter as quickly as possible. To assist you more effectively, could you kindly provide your order number? Once we have this information, we’ll look into the situation right away and work towards a prompt resolution. We sincerely apologize for any inconvenience this has caused and appreciate your patience while we sort this out. We look forward to hearing from you and ensuring that we can address your concerns.

Response from OutdoorMasterNov 29, 2024

Dear Customer, Thank you for reaching out and sharing your concerns. We're truly sorry to hear about the difficulties you've experienced with your order. We absolutely understand your frustration, and we want to do everything we can to help resolve this issue for you. To assist you further, could you please provide your order number? Once we have that, we will investigate the situation and work on getting it sorted as quickly as possible. We apologize for any inconvenience caused, and we truly appreciate your patience as we work to make things right. Looking forward to your reply. Enjoy your day!

Response from OutdoorMasterNov 6, 2024

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!