OutdoorMaster Reviews | Read Customer Reviews of outdoormaster.com

OutdoorMasterReviews of outdoormaster.com

4.0351 reviews
Outdoor & Winter Sports
600 W Terrace Dr, Suite A, San Dimas, California

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OutdoorMaster

About OutdoorMaster

OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products.What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)

OutdoorMaster (outdoormaster.com) has 351 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: outdoormaster.com
Website: outdoormaster.com
Category: Outdoor & Winter Sports
Location: San Dimas, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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OutdoorMaster reviews

351 approved reviews, newest moderated first

Andrea S.
Feb 7, 2025
Kein 🌟
Also dieses Unternehmen gehört gesperrt für Deutschland! Da ist noch nicht mal 1 Stern gut genug, es ist kaum jemand zu erreichen nur EMAIL!!!! Und die Retouren muss man nach China schicken.nur Ärger mit diesem Unternehmen gehabt. Niemals wieder mehr.
Response from OutdoorMasterFeb 10, 2025
Hallo Siefert, Vielen Dank für Ihr Feedback und ich entschuldige mich aufrichtig für die Unannehmlichkeiten, die Sie erfahren haben. Wir verstehen Ihre Frustration und ich möchte klarstellen, dass wir weltweit über mehrere Lager verfügen. Ihre Bestellung wurde aus unserem CN-Lager versandt, weshalb die Rücksendung dorthin zurückgeschickt werden muss. Diese Informationen finden Sie in unseren Bestell- und Versandrichtlinien, die hoffentlich für mehr Klarheit sorgen. Wir schätzen Ihr Verständnis und Ihre Geduld sehr. Wenn Sie weitere Fragen haben oder Hilfe beim Rücksendeprozess benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
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Citlalypop
Feb 5, 2025
Dealing with their support is such a…
Dealing with their support is such a HEADACHE. I would avoid this company just to avoid their support, trying to return my helmet has been annoying and I still have not gotten my refund & it has been 2 weeks.
Response from OutdoorMasterFeb 12, 2025
Hello Citlalypop, Thank you for reaching out to us, and we sincerely apologize for the frustration you’ve experienced. We understand your concern and would like to help resolve the issue as quickly as possible. Could you kindly provide us with your order details, including the order number and any other relevant information? This will allow us to look into your case and work towards a suitable solution. We truly appreciate your patience, and we are committed to assisting you in resolving this matter. Have a nice day!
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Oliver W.
Feb 4, 2025
Order ski helmet on 27/1/25
Order ski helmet on 27/1/25. This was for a trip on 14/2/25. Did not account for the Chinese spring holiday so item would not arrive in time. Outdoor master gave a full refund when I discovered it would not be in time. Also free sunglasses for my troubles. Brilliant company customer services 👏👌
Response from OutdoorMasterFeb 10, 2025
Hello Oliver, We sincerely apologize for the delay in responding and the shipping delay caused by the public holiday. We understand how frustrating this situation must have been, and we deeply regret the inconvenience caused. We have now sent you detailed information regarding your order. Please check your inbox for the update. Once again, we apologize for any frustration you've experienced. We truly value your feedback and are taking steps to improve our service. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your understanding. Have a nice day!
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Simon L.
Feb 2, 2025
Good service (eventually)
I ordered the 'Bundle Sale - Pro Goggle + Lens + Kelvin Helmet × 1'. The helmet arrived as expected, but there was no sign of the goggles! After a couple of emails the response was good and received goggles plus some free cycling glasses by way of apology. The problem allegedly was lunar new year delay and being sent from different depots. Product looks good, company keen to please but looks like systems not fully controlled. I would buy again.
Response from OutdoorMasterFeb 10, 2025
Hello Simon, We sincerely apologize for the inconvenience and any confusion caused. Your order was shipped in separate parcels, which is why the helmet arrived on time while the goggles are still in transit. We have already sent you the detailed tracking information, and we appreciate your patience in awaiting the delivery of the goggles. If you need further assistance or have additional questions, please feel free to reach out. We truly value your feedback and hope we can resolve this matter to your satisfaction.
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Matthias R.
Jan 31, 2025
Kauft auf keinen Fall im Shop bei…
Kauft auf keinen Fall im Shop bei denen. Rücksendungen müssen auf eigene Kosten nach China zurückgeschickt werden.
Response from OutdoorMasterFeb 12, 2025
Hallo Rittmeier, Danke für Ihr Feedback. Zu unseren Versandlagern gehören Standorte in Kanada, den USA, China, Deutschland und weiteren Ländern. Dies sind alles Amazon-Lager im Ausland. Wenn Ihr Produkt aus dem deutschen Lager versendet wird, geben wir manchmal dem Versand aus Deutschland den Vorzug. Wenn es dort jedoch nicht verfügbar ist, versenden wir aus China. Ihre Bestellung wurde aus unserem Lager in China versendet. Derzeit haben wir kein Rücksendelager in Deutschland eingerichtet, daher können wir nur die Rücksendeadresse für unser Lager in China angeben. Wir hoffen, Sie haben dafür Verständnis. Vielen Dank für Ihre Geduld und Ihr Verständnis. Ich wünsche Ihnen einen schönen Tag!
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Frau
Jan 29, 2025
Ich habe 2 Skihelme zum Umtausch…
Ich habe 2 Skihelme zum Umtausch zurückgesandt. Mir wurde zugesagt das eine neue Sendung veranlasst wird mit Transaktionsnummer. Weder das eine noch das andere habe ich erhalten. Aber Geld wurde sofort kassiert. Unfassbar. Das geht schon 2 1/2 Monate.
Response from OutdoorMasterFeb 12, 2025
Hallo Frau, Vielen Dank, dass Sie sich an uns gewandt haben. Wir entschuldigen uns aufrichtig für die Frustration, die Sie erlebt haben. Wir verstehen Ihre Besorgnis und möchten helfen, das Problem so schnell wie möglich zu lösen. Könnten Sie uns bitte Ihre Bestelldetails, einschließlich der Bestellnummer und aller anderen relevanten Informationen, mitteilen? Dadurch können wir Ihren Fall prüfen und an einer geeigneten Lösung arbeiten. Wir wissen Ihre Geduld wirklich zu schätzen und sind bestrebt, Ihnen bei der Lösung dieser Angelegenheit zu helfen.
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Arevaloedgar
Jan 25, 2025
Great Quality
I received the HERON Ski googles two (2) days after ordering them. The quality was very good and felt very secure while riding with them. The Kelvin 2 hamlet arrived 2 weeks after I placed the order. Quality on it feels very good as well and fits right and secure for my head. As a beginner snowboarder, this set feel more than enough. Will definitely recommend it.
Response from OutdoorMasterJan 25, 2025
It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!
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Zuzanna D.
Jan 23, 2025
DON'T BUY
I ordered a pair of sports sunglasess. Then got an email to say the model I ordered is out of stock and asked if I wanted to pick another one. I said I did not as that one was the only one I liked and then received a separate email from someone else to say there was an issue and my order cannot be dispatched but "they think I will like a completely different model" so recommend buying that one and a $10 refund. I kept saying I don't want another model, just a refund and still have not heard anything back. WOULD NOT RECOMMEND!
Response from OutdoorMasterJan 25, 2025
Dear Zuzanna, Thank you for your feedback, and we sincerely apologize for any frustration caused. We have been actively communicating with you regarding your order and only suggested a partial refund along with an alternative product to see if it might meet your needs. Of course, we completely respect your decision, and when you chose a refund, we processed it as requested. We truly value your understanding and hope this clarifies the situation. If there’s anything else we can assist you with, please don’t hesitate to reach out. Have a nice day!
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