OutdoorMasterReviews of outdoormaster.com

I got the run-around from Outdoor Master. I ordered a set of bluetooth helmet speakers and after a couple weeks, I emailed to ask for a status to which I was told "shipping next week" and I was offered a $10 refund for the delay. I asked to cancel/refund. I was then told again "next week", so I waited. A week+ later, the item still hadn't shipped and the $10 refund never showed up on my AMEX. I then asked to cancel second time and opened a dispute with AMEX - that motivated OutdoorMaster to finally issue the refund. Also, customer service replies take 2-3 days.

Ich habe in 2 Bestellungen 2 Bundel mit Helm und Brille, sowie einen Helm bestellt. Bis jetzt, nach ca. 8 Tagen, ist ein loser Helm im Karton, eine Brille mit Tasche in einem Karton und ein Helm in einer Tasche in Folie verpackt bei mir angekommen. Eine weitere Lieferung wurde durch Amazon irgendwo auf unsrrem Gelände abgegeben. Ist nicht nachvollziehbar. Der Support benötigt ewig, bis man eine Rückmeldung bekommt und kann bis heute nicht belegen, wer das Paket am 14.1.25 angenommen hat. Zumal mir noch ein Helm, eine Brille und 2 Wechselglaser aus 2 Bundelbestlungen fehlen. Ich wollte mir nch einen Helm kaufen, da ich die echt gut finde, aber die Liefer- und Serviceabwicklungen gefallen mir gar nicht. Auch, dass alles in einzelnen Paketen mit verschiedenen Dienstleistern aus der ganzen Welt kommt ist nicht wirklich zeitgemäß. Die Antworten die hier gepostet wurden sind auch zielführend. Lieber die Ware vernünftig liefern.

1. kam meine Skibrille zu spät , meine Skibrille passte nicht, wollte sie zurück schicken. kann man nur über Email benachrichtigen. bin mal gespannt wenn ich Antwort bekomme

Bestellt wurde ein Bundle aus Skihelm & Skibrile zu einem Vorteilspreis. Geliefert wurde, ohne vorab Anfrage, nur die Skibrille. Auf Nachfrage (es ist nur E-Mail möglich) gab es die Antwort, das der Helm nachgeliefert würde (aus China). Darafhin wurde sofort schriftlich storniert. Antwort, der Helm wird trotzdem geliefert. Die Annahme wurde durch mich (tage später) verweigert. Ein Retourenlabel für die Brille wurde angefordert, der Lieferant besteht auf eine "freie" Rücksendung, da aus seiner Sicht kein Mangel vorliegt. Achtung: Bei "Sale-Bestellungen" gibt es keinen Hinweis, dass diese aus Herstellersicht nicht Rückgabefähig sind (Rückgabeausschluß). Diesen Hinweis findet man lediglich in den AGB, wenn man sich diese durchliest. Also eigentlich ist der Ärger bereits "vorprogramiert". Ich werde von diesem vermeintlichen Schnäpchen angeboten die Finger lassen, zum Schluss wirds vermutlich immer teurer als erwartet. PayPal-Schutz wurde eingeschaltet...Ergänzend der Antwort des Lieferanten hier die Retouradresse die ich über PayPal erhalten habe:....Artikel, die Sie erhalten haben, müssen an die folgende Lieferadresse gesendet werden: OutdoorMaster.com 112 Onyx Drive, , Watsonville, CA, US, 95076 Die Artikel müssen im selben Zustand sein wie beim Erhalt und Sie tragen alle Kosten für die Rücksendung. Wenn Sie ins Ausland senden, markieren Sie das Paket mit "Retoure", um Gebühren zu vermeiden. ____________________________________ Allen (möglichen) Kunden viel Spass dabei.

Okay so I've been patient for more than two month. I placed my order on the 19th November 2024, and somehow the company didn't provide my adress to the local delivery company in Hungary, so they sent me an email, because of the wrong adress, stating, that my package (104$ - ski goggles, and a helmet) will be returned. I sent them my adress, AGAIN and I asked them when it's going to be delivered. Their answer: "Dear Bence, I hope this message finds you well. At this time, we are unable to provide you with an exact timeline for the delivery of your package. We are currently awaiting further instructions and updates from shipping carrier..." - (31.December) After this, I had enough of this back and forth emailing, and I said I want a full refund. Thenk they said: "Dear Bence, We sincerely apologize for the negative experience you have encountered due to the address issue that led to the failed delivery of your package. To rectify this situation, we are prepared to reship your order as soon as we receive the correct address from you..." (I gave them my address a month ago...) "To compensate for the inconvenience caused, we would like to offer you a partial refund of $20. We hope this gesture will help alleviate any dissatisfaction you may have experienced..." Of course I refused the partial refund, because God know's when will they send me my package, july probably... Lastly I don't recommend buying from them. Maybe the prices are great, and I belive the products are good, but I feel like they just playing with my money. Order number: "OM108960" UPDATE: They said that they are going to refund me fully, and that is a plus, I am currently waiting for my money. (10th January) UPDATE: They wrote: "...As we are employees, we would like to kindly ask if you could consider updating your review first. Once the update is made, we will be happy to proceed with the full refund for you..." After that, they provided me with a free coupon to a sunglasses, which way but I just wanted my money back. I hope my next update will be my final one, once they fully refunded me... (17th January) UPDATE: After waiting for nearly a week they wrote this: "To proceed with the refund, we kindly ask that you update the review. Once we see the updated review, we can escalate the matter to our manager and apply for the refund. Without this, we won’t be able to proceed as we are employees working within these guidelines." I hope this update satisfy they needs and they can proceed with the full refund... (1st February)

*post reply update* They didn't even read the review, their reply is invalid. Shows how little they 'care' for customers. *original review* Abysmal customer returns process. They also don't follow their own policy as stated on their website. (I also had the same 'keep for a friend' offer that others mentioned.) Their website states that products must be shipped to where they originated, yet they wanted ALL products to be shipped to China (the order partly came from the UK). This means that if you had an item that came from a UK warehouse, you will be sending it to China at a significantly higher cost to you than if sent to their UK warehouse. Below is their policy, which is archived in case they modify it retrospectively - don't try it: "Important Notice: We ship from multiple warehouses. Please note that returns must be sent to the corresponding warehouse from which the product was originally shipped." I sent the items to China, following the 'instructions' from customer support (literally just gave the address). The items have been sent with the appropriate declarations and are being held by Customs saying that Customs will contact the recipient to clear the items. Outdoor Master claims that I have to pay Tax on the items, despite these being Returned goods (no tax applicable). They do not inform me of how to do this, just that I need to. I contacted the logistics company which confirmed that the recipient needs to clear the items. I informed Outdoor Master this, yet they insist that I need to pay Taxes. Again, they give no method as to how. Customs always contacts the recipient for any charges or taxes, not the sender. The fact that Outdoor master doesn't even know how Customs or logistics function is mind boggling. I believe they do, but are charging the customer the customs duty or handling fee and labelling it is a Tax. To reiterate, a return results in effectively zero items being 'sold' & therefore there is no Tax to pay as there is no sale. The original VAT charged when the items were sold will be refunded. You also definitely don't pay Tax to return goods. The only 'money' that is actually expended is for the logistics cost to cover the movement of the items as that is a service that is used. Avoid this company if you think you will EVER need to return an item, even under warranty.

Seems like a high quality product. Placed order and received in mail a few days later. Would buy from again!

Leider ist der Helm zu groß, er geht zurück. Nach ein wenig Hin und Her ist der Retourenweg gut in die Wege geleitet worden. Als Entschädigung wurde mir ein Present angeboten, was ich sehr zu schätzen weiß. Dankeschön.