OurCuffs was started to empower men and women across the world through meaningful custom jewelry. Each piece is custom made for that individual -- whether that's the coordinates of a special place, the initials of a loved one, or a daily motivational mantra.
OurCuffs (ourcuffs.com) has 74 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
ourcuffs.com
Website
ourcuffs.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have ordered the item on 13/02-Still not heard from them
I have ordered the item on 13/02, but I still have not received the one yet.
I have written mail but they do not reply back
Response from OurCuffsMar 11, 2021
Hello Adem,
Thank you so much for your feedback. I sincerely apologize for any frustrations or inconvenience we may have caused you. It is quite unusual for our packages to take that long to arrive, but we are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at [email protected] your order number I would love to help resolve this issue!
-McKenzie
TI
Tim
We attempted to give the company the benefit
We attempted to give the company the benefit of the doubt after the first attempt at purchasing a couple bracelets for Christmas delivery. They were ordered the first of December and immediately received the high volume message. We took that in stride but near the end of January the tracking showed it had been in Chicago for over a month without movement. I had to get PayPal to investigate and refund my account because all we got from Ourcuffs (Selena) was she would check with the IN charge and get back to me. Never happened. But liked the product enough to try and order again. So ordered early February and it still has not shipped and after 4 attempts to get a response I tried to contact them through their web page. Nothing there. Posted a negative review on their Facebook page thinking it would get their attention. It did they removed in within a few minutes. So bottom line is they are NOT a company you should do business with period. No contact other than a canned response once, No tracking. no product and so far no refund. Stay away from them. I will also file a complaint with the BBB.
As you can see by the scripted response below this company still mis leads. They state they looked into it with the shipping department to find out where they went wrong.... Then state they need my order number and last name to look into it. As stated above in the origional post I had provided them with that info on multiple occasions including the mckenzie@ourcuffs email prior to posting here and on FB and did not get a response. This reply is another way to try and make themselves look like they care. If that was the case I would not have needed to make these posts.
Response from OurCuffsMar 6, 2021
Hello Mr. Tim,
Thank you so much for expressing your concerns and frustrations with our team. I am sincerely sorry for all of the miscommunication and complications on our end. Usually our packages arrive in a very timely manner. I have reached out to our shipment team to try and find where our team made a mistake regarding your shipment. I went to look over your order and pinpoint exactly where our team went wrong but unfortunately I need your last name or an order number to identify your order. If you could email me at [email protected] your order number I would love to help resolve this issue to your satisfaction! Have a great day!
-McKenzie
HP
HEATHER P.
I ordered back in November
I ordered back in November. STILL have not received my order. I’ve emailed and keep getting excuses from “Selena” that fedex needs my contact number. They won’t give me a refund and keep asking me to be patient with them during these trying times. REALLY?!! It’s been basically 5 MONTHS!!
Response from OurCuffsMar 6, 2021
Hello Ms. Pruett,
Thank you so much for your feedback. I am sincerely sorry for all of the frustration and complications on our end. Our team takes every comment into careful consideration. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. I went to look over your order and pinpoint exactly where our team went wrong, our team has been notified and I can assure you this will not happen in the future. Your order is predicted to arrive on Monday March 8th and we cannot wait for you to receive your product. If there is anything else I can do for you please do not hesitate to email me at [email protected]. Have a great day!
-McKenzie
KA
Kate A.
I placed an order February 22 as a…
I placed an order February 22 as a birthday gift for my sister. I am confused as to why this company does not provide an order number, and it has taken countless emails for them to finally provide a tracking number. My order is sitting in a Shanghai shipping hub. What??? I thought this company shipped from New Hampshire. Overall, a very disappointing experience. I had hoped to order a cuff for myself, but now not sure.
Response from OurCuffsMar 6, 2021
Hello Ms. Alpert,
Firstly, I am very sorry that you did not receive your products in time. We would never want to be the reason someone does not receive a birthday present. You should have received an order number in your confirmation email, however, if you did not receive a confirmation email that is entirely on us. Unfortunately, shipping times can be increased due to the recent winter storms and the COVID vaccine delaying the process. Again, I sincerely apologize for the inconvenience, but shipping times can be out of our hands at times. I checked on your order and it is enroute ot Ohio as we speak. It should be at your doorstep any day now. Again, I’m terribly sorry about this situation. This normally doesn’t happen, but with how the year has unfolded, a lot has been out of our control. If there is anything else I can do to help resolve this situation to your satisfaction please email me at [email protected].
-McKenzie
JS
jeffrey S.
Lost shipment
Lost shipment, long delay, two unanswered email requests for an update. Then Selena restored confidence with two replies in two days, found the problem, it's on its way. Good save Selena!
Would I buy from Ourcuffs again? Yes, I would/will.
"Hello,
We have reshipped it with tracking number ......and it is in transit.
Thank you!
Selena"
D
אלינור ע.
I ordered three weeks ago on Feb
I ordered three weeks ago on Feb, 6th. You have never give me a order number nor tracking number for my order.. I have no idea where it is or if it is even coming.
Response from OurCuffsMar 2, 2021
Hello,
Thank you for leaving your feedback here, our team takes every review into consideration. Since you do not know your order number I cannot check on your order. Would you mind emailing me at [email protected] so that we can try and decipher which order is yours? I would love to help resolve this issue for you as soon as possible and provide some clarification for you! Have a great day!
-McKenzie
KW
Kenny W.
Did not receive refund
I’m very disappointed by the whole experience with this company. I placed my order in 28 Jan. They didn’t inform me that they do not ship to my address until I emailed them after 2 weeks. Then they told me on 12 Feb that they will proceed to issue a refund. But it’s over 2 weeks now and I still have not received my refund! And I emailed them and also messaged them via fb several times to follow up, and no further response. I have no idea when can I receive my refund.
Response from OurCuffsFeb 28, 2021
Hello Mr. Wong,
I want to thank you for your feedback. I have reached out to our shipment team to try and find where our team made a mistake regarding your shipment. I am sincerely sorry for the mishap, I cannot imagine your frustration, this problem has never happened before and we do not anticipate it happening again. I went ahead and refunded your order in its entirety. If I can be of any more help to you please do not hesitate to email me at [email protected], have a great night!
-McKenzie
SA
salvatore
really really bad
I did a bad review yet few days ago.
The answer was "contact me on mckenzie address"
I did it twice and nobody answered, than i sent 3 messages even in thei facebook page.
in every message i said the same thing: i just wanted some information about my package, as i ordered on 1st of february.....
Response from OurCuffsFeb 28, 2021
Hello Mr. Salvatore,
Thank you so much for your feedback. Our team takes every comment into careful consideration. However, I did respond to your email in which you responded “no worries, just to let you know the bracelet has arrived.” I may have wrongly assumed that your frustrations had been resolved. If so, I apologize for the miscommunication, and I have no problem further discussing your concerns. Thank you!
-McKenzie
