OurCuffsOurCuffs was started to empower men and women across the world through meaningful custom jewelry. Each piece is custom made for that individual -- whether that's the coordinates of a special place, the initials of a loved one, or a daily motivational mantra.
OurCuffs (ourcuffs.com) has 74 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing74 approved reviews, newest moderated first
Grahame W.
I have ordered several items and have received them quickly. They are shipped with a very nice box and cloth bag for storage. I ordered a tennis bracelet, tennis necklace and another bracelet. They are all gorgeous and wear very well. One of the few sites that carries a bracelet in my size, which is a 9". Thank you so much for the great products and speedy service
NLW
I was so excited to get these bands- I love that you can personalize them. However, I do have issues...unfortunatley. After this experience, I would definitely not buy anything again from OurCuffs or consider making a positive review. 1. They were shipped internatioally and arrived on time with no issue except for the part where I never received free shipping like promised. I had to pay extra after going back and forth with the company on why my items had not arrived. Instead of telling me the issue was the problem, they ignored shipping for a month and it was only after I contacted them that they said I had to pay for shipping. THAT WAS A MAJOR MAJOR SCAM! 2. The other issue is that after about a month of wear, they have a crazy amount of scratches and look very very cheap. The "silver" has worn off and now looks like a cheap piece of poorly done metal.
Response from OurCuffsMay 7, 2021
Hello, Thank you so much for your feedback. Our team takes every comment into careful consideration. We are a small team of people looking to constantly improve where we can. Our cuffs are typically of the highest quality and I am so sorry that you have received what seems to be a defective cuff. I have never heard of them scratching and deteriorating in that way! Usually our packages arrive in a very timely manner. Unfortunately, I do not see an order under your name in our system. If you could email me at [email protected] your order number I would love to help resolve this issue to your satisfaction! Have a great day! -McKenzie
Anne H.
Be very wary, don't waste your time and money ordering form this company. I made an order back in January and never got it. After enquiring about it they are asking me to give them more money to have my items shipped; after over 2 months with no communications from their part! No apology, nothing. Very poor communication, all they want is your money. Also they claim to be in the USA when they're in China. I told them I want a refund and they totally ignored my request. I left a negative review on their Facebook which they of course deleted like all the other negative reviews and blocked me. I should have done my research better before ordering form Ourcuffs. DO NOT BUY FROM THEM!
Response from OurCuffsApr 29, 2021
Hello Mrs. Hertz, First off I want to sincerely apologize for the miscommunication on our part. As we cannot control the international shipment fees I also want to apologize for that. I can assure you that we do distribute our products from our New Hampshire location. I have contacted my supervisor to initiate your refund ASAP. I will also take a look into our facebook as you should not have been blocked for simply voicing your concerns. Please reach out to me at [email protected] if you have any more questions at all! -McKenzie
Maria N.
Amazing bracelete, absolutely love my co-ordinates bracelete. Ourcuffs great communication & fast delivery. Very professional & will definitely buy again & reccommend Ourcuffs. 💜
AC
Best present I could have surprised my man with! Ordering was easy and shipping was quick. The cuffs are a reminder of "where it all began"!
Response from OurCuffsApr 16, 2021
Thank you so much for your kind words and for supporting our small business! -The Ourcuffs Team
Mich S.
Granted that during the holidays there was delayed service, the products are worth it. I enjoy having a special piece of jewelry made just for me. I have bought multiple pieces and love each and everyone of them dearly. I have gifted people a few as well and it makes them feel special because of the sentimental touch it adds. Thanks ourcuffs for allowing a special place to always live with us.
Response from OurCuffsApr 16, 2021
We are so happy that you were able to enjoy your cuffs and then spread the joy to others! Thank for supporting our small business! -The Ourcuffs Team
Martin J Y.
Ordered a cuff on 17th Feb (2021) and nearly 2 months on still awaiting for it to arrive ? Chased with Customer Service who have told me they have chased with the relevant supplier and will get back to me with an answer as soon as they hear back...this was on the 21st March (2021).....needless to say if chased AGAIN today 10th April (2021) with Customer Service! It's not looking hopeful...:(
Response from OurCuffsApr 12, 2021
Hello Mr. Young, I sincerely apologize for the delayed response from our customer service team. We are discussing where we went wrong as this has not happened before. I looked into your order and found that it was an international shipment. Due to COVID impacts there have been many delays on international orders to ensure sanitary needs. These delays are unfortunately out of our hands. However, I just messaged my team to see if there is anything else holding your order back, as sometimes there are unforeseen fees with international orders. If you wouldn’t mind emailing me at [email protected], I can let you know if I hear anything else via email! -McKenzie
Satomi M.
Ive ordered 2 bangles last March 22 for my best friend’s birthday which is April 7th. I bought it because it says it will arrive on April 2nd and i thought ill have enough time even if it delays. Ive got the confirmation message but after that i didnt get any updates. I dont know if they forgot my order or what. Ive messaged their support team, facebook and instagram but didnt get any reply. Im very disappointed because i wasnt able to give my gift to my best friend on time.
Response from OurCuffsApr 12, 2021
Hello Satomi, I want to apologize for missing your friend's birthday. I would never want someone to not receive a present on time. I looked into your order and found that it was an international shipment. Due to COVID impacts there have been worldwide delays on international orders. This unfortunately is out of our hands. However, I just messaged my team to see if there is anything else holding your order back, as sometimes there are unforeseen fees with international orders. If you wouldn’t mind emailing me at [email protected], I can let you know if I hear anything else! -McKenzie
