OurCuffsReviews of ourcuffs.com

Response from OurCuffsFeb 23, 2021

Hello, Thank you so much for your feedback. Our team takes every comment into careful consideration. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. Unfortunately, I do not see an order under your name in our system. If you could email me at [email protected] your order number I would love to help resolve this issue to your satisfaction! Have a great day! -McKenzie

Response from OurCuffsFeb 17, 2021

Hello Mr. Mizrahi, Thank you for leaving your feedback here, our team takes every review into consideration. Firstly, I’m sincerely sorry that the package has still not arrived. We just shipped out your product yesterday (2/15) as we have a 5-7 business day window to make custom orders after purchase. Your tracking will be sent over as soon as the shipment company updates their system with the shipping label, which can take a few days unfortunately. If I can be of anymore help to you please do not hesitate to email me at [email protected], have a great night! -McKenzie

Response from OurCuffsFeb 14, 2021

Hello Mr. Kim, Thank you so much for your feedback. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. We’re very sorry that you didn’t get your order. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at [email protected] your order number I would love to help resolve this issue. -McKenzie

Response from OurCuffsFeb 13, 2021

Hello Ms. Robertson, I want to thank you for your feedback. I have reached out to our shipment team to try and find where our team made a mistake regarding your shipment. I am sincerely sorry for the mishap, I cannot imagine your frustration, this problem has never happened before and we do not anticipate it happening again. If you wouldn’t mind emailing me at [email protected] to further resolve this to your satisfaction I would love to help! -McKenzie

Response from OurCuffsFeb 13, 2021

Hello Ms. Robinson, I am so sorry for the frustration, we appreciate your feedback immensely. Since your order was international it did take some time to arrive. It looks like your order was delivered on February ninth at 1:39pm. I have already communicated with our customer service team to identify where the problem was on response time for your email, so that we are better in the future.. If I can be of any more help to you please do not hesitate to email me at [email protected].