OurCuffsReviews of ourcuffs.com

Lost shipment, long delay, two unanswered email requests for an update. Then Selena restored confidence with two replies in two days, found the problem, it's on its way. Good save Selena! Would I buy from Ourcuffs again? Yes, I would/will. "Hello, We have reshipped it with tracking number ......and it is in transit. Thank you! Selena"

Edit 12/7/20: I ordered another bracelet after the first became damaged. The experience was entirely different. Shipping took a bit, but I expected that it would - I didn't pay for priority shipping. It was still about the same as when I paid for priority. Not an issue, as I wasn't contending with a deadline. My initial review came after the initial "too bad, so sad" reply from Selena Mendez. Compliments to the company for finally making an effort to make it right. Notwithstanding the shipping and original customer service issues, it is a fantastic product. The stackable charms had a tendency to slide around on mine, so I super glued them where I want them. I've also soaked it in coconut oil and vacuum sealed it for a day, (and put the whole bag in hot water, to help it penetrate) which really helps with water resistance, and it's wonderfully soft now. I reapply coconut oil once in a while. (Leather and oil go together like peas and carrots.) The leather has taken on a beautiful mahogany color, and a nice patina. Thanks again, McKenzie. Rating upgraded. ORIGINAL REVIEW: I would think twice before doing business with OurCuffs. If you post the truth, they will censor you on their Facebook profile, and subsequently make it impossible for you to leave a review or a comment there. Even if you pay for priority shipping (3-5 days), you won't get priority shipping. Mine was on the order of 18-20 days. They will blame it on their "forwarder", refuse to refund what you paid for priority shipping, and expect you to be satisfied that you got the item, at all. Looking at you, Selena Mendez in Customer Service. Don't expect Made-In-America. They purport to be a US company, but their stuff comes from China. They ship it to some place in the US, who relabels it and sends it out - label carefully applied over the original. The first time I saw the stackable bracelet (leather, with stackable charms), it was $38. Then $40, then $44, which is what I bought it for. As of today, they're listed for $59.