NLW
They scratch easily and start looking cheap
I was so excited to get these bands- I love that you can personalize them. However, I do have issues...unfortunatley. After this experience, I would definitely not buy anything again from OurCuffs or consider making a positive review. 1. They were shipped internatioally and arrived on time with no issue except for the part where I never received free shipping like promised. I had to pay extra after going back and forth with the company on why my items had not arrived. Instead of telling me the issue was the problem, they ignored shipping for a month and it was only after I contacted them that they said I had to pay for shipping. THAT WAS A MAJOR MAJOR SCAM! 2. The other issue is that after about a month of wear, they have a crazy amount of scratches and look very very cheap. The "silver" has worn off and now looks like a cheap piece of poorly done metal.
Response from OurCuffsMay 7, 2021
Hello, Thank you so much for your feedback. Our team takes every comment into careful consideration. We are a small team of people looking to constantly improve where we can. Our cuffs are typically of the highest quality and I am so sorry that you have received what seems to be a defective cuff. I have never heard of them scratching and deteriorating in that way! Usually our packages arrive in a very timely manner. Unfortunately, I do not see an order under your name in our system. If you could email me at [email protected] your order number I would love to help resolve this issue to your satisfaction! Have a great day! -McKenzie