OurCuffsOurCuffs was started to empower men and women across the world through meaningful custom jewelry. Each piece is custom made for that individual -- whether that's the coordinates of a special place, the initials of a loved one, or a daily motivational mantra.
OurCuffs (ourcuffs.com) has 74 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Rob M.
This is fraud. I ordered and paid received an order number and this was many months ago now. Every email has bounced back and gone unanswered I am unimpressed as this is entirely the kind of fraudulent business which gets reputable internet vendors a bad name. Do not use them there are many others offering a similar product Rob
Katie J.
My first order I received in a timely manner - after they made me call back to confirm my address. I have ordered a second time (order #11998) and it has been weeks and I have not heard anything. I tried to email at supportatourcuffs.com and it bounces back saying address undeliverable. I also tried to contact via their online contact us. Am a bit concerned about fraud at this point since I haven’t heard back.
Ganesh P.
This is Ganesh,I placed order on 27th Jan and my order id is 11936 Order was confirmed over email since then I have been trying to reach out to the team but havent heard back about the status of my order. They stopped replying to my email month ago. Its big fraud company, don't waste your money on it.
Hiuman L.
I have placed my order (#11864)on your website on 12th December, but the item is still not shipped. I have sent several emails to the company email but have heard ZERO REPLIES.
Beverley
Beyond bad in communication with client. I placed my order on the 24th of May but have heard nothing since. I have been writing to all the email addresses for the past week, as would have expected a notification that it had been dispatched already. I have also written to this McKenzie character who sends his defensive replies here on Trustpilot and also fb messenger but nothing. They appear super professional on their fb feed but it all appears to be a scam. I am just about to cancel my payment with PayPal and report their ads on fb. *update July* PayPal gave me a full refund. The company did not even respond to them! They continue to email me with special offers !!! I will only order products through reputable companies in the future! Buyer beware.
Laurita P.
Frauds. Anyone who is not from US and needs international shipping DO NOT order. I have placed an order, they confirmed it, after a MONTH they started to write me that I need to pay extra for them to send my order to EU. I answered that I will not pay because international shipment was already included in to the price. They told me that in such case they will not send it away. I asked for the refund. They agreed and later told me that have sent it. 3 months passed I still did not receive it.
Response from OurCuffsJul 25, 2021
Hi Laurita, Thank you so much for your valuable feedback. We ship several orders internationally every day and with the current pandemic, occasionally packages go missing or get lost in transit. We are a small business with a small team of people, and we don’t have full control over logistics as Amazon would. This is most likely what occurred with your order. If you could email Sarah B. at [email protected] with your order number she would love to help resolve this issue to your satisfaction!
Rodrigo
I have order from here before and no issue, now when I order for a second time for a special birthday present, radio silence! How does this even happen? Not even a simple update as to what is going on. I am truly disappointed in the lack of customer service and just blatant disregard for the customer. This is suppose to bring special memories not headaches and stress. WOULD NOT RECOMMEND if you want open communication.
Response from OurCuffsJul 25, 2021
Hi Rodrigo, Thank you so much for your valuable feedback. Our team takes every comment into careful consideration. We’re sorry that you didn’t get your order in time, we would hate to ruin anyone's holiday. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email Sarah B. at [email protected] with your order number I would love to help resolve this issue.
Anne H.
Be very wary, don't waste your time and money ordering form this company. I made an order back in January and never got it. After enquiring about it they are asking me to give them more money to have my items shipped; after over 2 months with no communications from their part! No apology, nothing. Very poor communication, all they want is your money. Also they claim to be in the USA when they're in China. I told them I want a refund and they totally ignored my request. I left a negative review on their Facebook which they of course deleted like all the other negative reviews and blocked me. I should have done my research better before ordering form Ourcuffs. DO NOT BUY FROM THEM!
Response from OurCuffsApr 29, 2021
Hello Mrs. Hertz, First off I want to sincerely apologize for the miscommunication on our part. As we cannot control the international shipment fees I also want to apologize for that. I can assure you that we do distribute our products from our New Hampshire location. I have contacted my supervisor to initiate your refund ASAP. I will also take a look into our facebook as you should not have been blocked for simply voicing your concerns. Please reach out to me at [email protected] if you have any more questions at all! -McKenzie
