OurCuffsReviews of ourcuffs.com

Response from OurCuffsApr 12, 2021

Hello Mrs. Nicolette, I want to apologize again for any frustration we may have caused! However, I don’t believe i ever received an email with your order number. I could be mistaken though! I would love to help resolve this. I just need an order number! -McKenzie

Response from OurCuffsMar 22, 2021

Hello Mrs. Kaposy, I want to thank you for your feedback. I went looked into your order and found the tracking number. To answer your question your package was shipped out on march 16th and is currently on its way to you! I am so sorry for the delays and complication on our end, this never happens! Unfortunately, international orders and shipping can take a bit longer depending on the shipment. I can assure your that the products will be worth the wait once you receive them! If I can be of any more help to you please do not hesitate to email me at [email protected] ! -McKenzie

Response from OurCuffsMar 22, 2021

Hello Mr. Hoover, Most importantly, thank you for taking time out of your day to let us know how to better serve you. I looked into your order and found that it was delivered on March 16th. I sincerely apologize for the delay and we would never want to be the reason someone feels forgotten. I went ahead and refunded you for your priority processing and I hope that your wife loves her anniversary gift. If I can be of any more help to you please do not hesitate to email me at [email protected] ! -McKenzie

Response from OurCuffsMar 14, 2021

Hello Mr. Kavanagh, Thank you so much for your valuable feedback. We ship several orders internationally every day and with the current pandemic, occasionally packages go missing or get lost in transit. We are a small business with a small team of people, and we don’t have full control over logistics as Amazon would. This is most likely what occurred with your order. Now, we do honor our refund policy and have already issued a refund. Please confirm that you’ve received it. You can confirm this via email. My email is [email protected]. If there is anything else we can do to fix this problem to your full satisfaction, please don’t hesitate to email me. -McKenzie

Response from OurCuffsMar 15, 2021

Hello Mr. Gravett, First off thank you for voicing your concerns and bringing our attention to this problem. Unfortunately with the covid vaccine taking precedence over other mail, shipments have been taking a bit longer. Not to mention the delay with the winter storms. I went ahead and looked into your order and did find that it was delivered on March 10th. If you wouldn’t mind emailing me at [email protected] to confirm the delivery of your item and the address of the delivery. I would love to resolve this situation to the best of my abilities for you. -McKenzie

Response from OurCuffsMar 14, 2021

Hello Mr. Chang, I want to thank you for your feedback. We would never want to infringe on such a memorable moment for you and your wife. I have reached out to our shipment team to try and find where our team made a mistake regarding your shipment and resolve the issue immediately. I am sincerely sorry for the mishap, I cannot imagine your frustration, I have never seen a problem like this before and we do not anticipate it happening again. If I can be of any more help to you please do not hesitate to email me at [email protected], have a great night! -McKenzie