One Kings LaneReviews of onekingslane.com

Was afraid to order after reading some reviews ..but I had an excellent experience. Order came sooner than expected and the sculpture was better than I expected. Customer service was even great

Very disappointed in Kings Lane. Unlike other online stores, they return policy is poor. I ordered a rug which came with a very bulky edge, A possible tripping hazard. I called them anticipating to pay the shipping. I did not anticipate having to pay a 15% restocking fee. Instructed to send a picture and then they denied my claim. I have incurred all the extra costs. I had anticipated ordering another rug, but with the poor taste left in my mouth, I will never order from lane again. Big customer relations mistake .

Scam company all around DO NOT ORDER FROM THIS COMPANY. You will lose your time and money!!! They talk a big game but will ignore you after they get your money.

First time I’ve been scammed. I purchased a sofa in February 2024. When I checked my order status, it looked odd so I called the company. They said everything was in order And that I could expect delivery between July 11 and 25. I knew that going in but really loved the couch. I called four more times in the following months and The delivery date was affirmed each time (I was hoping it might be moved up.) When I called on July 9 to get a specific delivery date the customer service rep said the manufacturer quit doing business with one king lane IN MARCH and that all orders from that company has been canceled and refunded. He couldn’t understand why mine hadn’t been and he began the process. Right. What are the chances I will get back my $2000?

I ordered a $515 sconce and-returned it well within the return date limit … they only gave me $219 refund! Unacceptable! That is a 42% charge. I would NEVER HAD ORDERED it if I had known this.OUTRAGEOUS.DO NOT ORDER FROM THIS COMPANY

I ordered and paid for a bed and concierge service. I was giving an arrival time for the bed. That date came and went and I started calling OKL. I talked to multiple people, all saying they were checking with the vendor and get back to me. No one ever called back and to date I still dont have the bed but they have my money. GRRRRRR. BAD

I ordered a coffee table on a Monday - it was delivered on Friday - on Sunday I see that the same coffee table is now "on sale" for 20% less than what I paid (not even a week ago). When I called to ask for a credit for the difference, they said that I would have had to request that within 48 hours of placing my order and that it's company policy not to give any kind of credit. Very disappointed with this company and will think twice before ordering from them again

Horrible company. Never responded to my emails. I called today to cancel an item that never shipped for an order I placed over two months ago. I would avoid them if I were you.