One Kings LaneReviews of onekingslane.com

I brought a coffee table in April 2024 and was immediately charged $1500 despite the fact that delivery was for mid dec,I was ok with that although most likely not too legal ( pre/ paid services). In early December I sent an email on status… and got this aggressive reply that I accepted a December delivery and had no right to inquiry or cancel. I had to wait and accept the delivery end December. Ok fine. Today December 13 a week prior to hosting my family to my house for the holidays I get an email “ we successfully cancelled your order and will refund in 7 days. Are you kidding me? No apology they failed to supply and kept my 1500 for 8 months. Guess I will use cardboard box for table next week for family holidays. I will .NEVER order again from One KingsLane, Buyer BEWARE please!!! I am reporting to consumer protection and BBB .

Most companies today want and appreciate your business, this is not one of them,at least in my opinion.I returned a rug and paid for shipping charges, return charges, and a 15% restocking fee, I didn’t feel was fair. The final charges were $72.88 for an 8x8 rug.Just giving everyone a heads up on the experience I received. Do your homework.

Belle H. Provided outstanding customer service in responding to my request regarding my order. She researched the status of my cancellation request which I changed my mind on and ensured that since my order was back ordered that I received the latest price reduction. Belle H.was also friendly and a pleasure to work with.

When I originally spoke with customer service I was given the option to replace or repair the damaged chair I received. I was also given the option to repair and if I was unhappy with the results, then subsequently replace. However, when I reached out to express my disappointment and dissatisfaction with the repair job I was told there was nothing One Kings Lane could do for me. Buyer beware. I will not be purchasing from One Kings Lane again.

Though my order of custom furniture took a month longer than I expected to arrive, when it did arrive it was perfect! I’ve ordered twice form One Kings Lane this year, and both orders were just as I expected! I will continue to order from them because of the great quality of their products and very fair prices. I’m a happy customer.

I purchased chairs with the expectation that they would be delivered the end of September. I had many options to choose from other companies but this seemed to be the quickest I’d get something in the home. I have have had to followup MULTIPLE times to get updates on where my chairs are. This is a 2k order and I have to be the one to consistently ask where my items are. Well now apparently the new date (it’s changed 4 times) is mid November. This is a delay of 2 months and they won’t even offer a discount to accommodate for the fact that I now have to pay someone to be in my home to accept delivery as we will be away. Honestly one of the worst shopping experiences I’ve ever had and I will never use this company again. I wouldn’t doubt if they intentionally lie on their website or shipping time to get you to commit. Anyone considering ordering from OKL should greatly reconsider.

I had generally positive experiences with One Kings Lane, but then I purchased a chair earlier this year that arrived damaged. Despite it being obvious that the chair was damaged beyond repair, I had to wait for a technician to come and pronounce that the chair was damaged beyond repair. After I was finally able to return the chair, I had to follow-up after over a month went by when I did not receive my refund. I was then told that I would receive a refund in 7 to 10 business days, but then I never received the refund, and had to follow-up again after one month went by. The customer service is horrible and I will no longer purchase any products from this company.

Customer service is nonexistent. You speak with multiple people and there is no follow up. I have been requesting a refund for over a month and haven’t received an email or a refund. This company is a scam.