One Kings Lane Reviews | Read Customer Reviews of onekingslane.com

One Kings LaneReviews of onekingslane.com

2.7389 reviews
Furniture Stores
8450 Broadway, Merrillville, Indiana

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One Kings Lane

About One Kings Lane

Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.

One Kings Lane (onekingslane.com) has 389 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: onekingslane.com
Website: onekingslane.com
Category: Furniture Stores
Location: Merrillville, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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One Kings Lane reviews

389 approved reviews, newest moderated first

leonor E.
Oct 8, 2024
Not even one star for this company
Not even one star for this company , they take your money and ship nothing , poor customer service , they are either scammers or stealers nothing you want to get anything to do, my rug over 1000 never was shipped
Response from One Kings LaneOct 14, 2024
Hello Leonor, We appreciate your feedback regarding your Rug purchase, and we apologize for the experience you have had. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention. One Kings Lane.
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Yasemin B.
Oct 7, 2024
White glove delivery- Beware !
I bought a supposedly in stock rug with white glove delivery that costs $279 extra for this service and after months of waiting , my rug is now scheduled to be simply dropped off instead of the white glove delivery i paid for. I called several times to customer service and agents say they will correct the problem but the shipper never received any updates from One King’s Lane. They are defrauding customers by charging white glove delivery but not fulfilling it !
Response from One Kings LaneOct 10, 2024
Hello Yasemin, I'm terribly sorry to hear about your frustrating experience with our One Kings Lane. Please accept my sincerest apologies for any inconvenience caused by the incorrect shipping service on your order. We understand the importance of clear communication and providing the service requested, we have created a case to get this resolved as soon as possible with our carrier. We will be contacting you via email. We value your feedback and will make sure to improve our communication.
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Kerry O.
Sep 27, 2024
$3500 for the wrong color couch
Spent $3500 on a LIGHT BLUE couch and was delivered a DARK BLUE couch they could not care less “ our vendor has confirmed this is the correct color fabric and that the lighting can make a difference” huh? It’s 100 percent the wrong color. Zero interest in making the situation right - they are disgusting.
Response from One Kings LaneSep 27, 2024
Dear Kerry, We appreciate your feedback regarding your Sofa purchase, and we apologize if it did not meet your expectations. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention. One Kings Lane
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John L.
Aug 30, 2024
This is by far the worst place to…purchase from
This is by far the worst place to purchase anything from. I order four items and at the time were assured they were in stock. On the second order I joined the rewards program for 100.00. And used it on one item which they canceled because it was out of stock. I’ve been attempting to get a refund for the items that are out of stock I mean after all it’s been month…every time I call I get a different answer… this I requested to cancel the reward program since I never used it due to the item not being available … this has been a nightmare and calling Mexico City which is there call center is a joke…. I have never gotten any correspondence let me know the status on my orders …my next step is to contact my credit card company
Response from One Kings LaneSep 2, 2024
Hello John. We appreciate your feedback and we apologize for the experience you have had so far. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention. One kings lane.
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S R.
Aug 26, 2024
Horrible customer service.
Horrible customer service.
Response from One Kings LaneAug 27, 2024
Good afternoon S. Rios. We appreciate your feedback and we apologize for the customer service you have received. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details about your experience via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention. One Kings Lane
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Deanna K.
Aug 14, 2024
This company is a scam!
Ordered two vases & my credit card was charged immediately despite being informed that the items were on back order. After several delays and approximately 6 months, I sent emails requesting a refund, but heard nothing. Finally, I disputed the charges with my credit card company and they cancelled the order & issued a refund. This company is a scam.
Response from One Kings LaneAug 14, 2024
Dear Deanna. We appreciate your feedback regarding your purchase, and we sincerely apologize for the delays and lack of follow up. We appreciate you taking the time to share your experience with us so we can improve in all areas of opportunity we might have in order to create better experiences to our customers, your satisfaction is our priority. Thank you for bringing this to our attention.
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Kim W.
Aug 7, 2024
I ordered a decorative serving platter…
I ordered a decorative serving platter but the items was actually a plastic salad plate. Very disappointed.
Response from One Kings LaneAug 12, 2024
Good afternoon Kim. We appreciate your feedback regarding your serving platter purchase, and we apologize if it did not meet your expectations. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention.
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Stephanie M.
Aug 2, 2024
Do not order from One Kings Lane
UPDATE 8/9 I would like everyone to know that One Kings Lane is still failing to provide a solution to this issue. I was informed this week that my shipment was expected to ship today. As expected, I did not receive tracking information and when I followed up, OKL informed me that my shipment was pushed back again. I am certain that this order is never going to be fulfilled. DO NOT ORDER FROM ONE KINGS LANE Do not order from One Kings Lane. I spent over $1k on chairs on June 3rd that were expected to arrive a month ago. I have received no communication from the company. I have chatted with customer service several times and they keep providing me ship dates and not following through. I am convinced these chairs are never going to arrive. Do not waste your time ordering from this store.
Response from One Kings LaneAug 6, 2024
Hello Stephanie. We sincerely apologize for the inconvenience you've experienced with your order. We have properly assigned your case for follow up in a timely manner. We understand your frustration regarding this situation. Please know that we are actively working on your case, and you should expect a follow-up regarding the status of your order today by the end of the day. We truly value your patience and understanding. Once again, we apologize for any inconvenience this situation has caused you. Thank you for bringing this to our attention, and please do not hesitate to reach us if you have any further questions, we will be more than happy to assist you. One kings Lane
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