One Kings Lane Reviews | Read Customer Reviews of onekingslane.com

One Kings LaneReviews of onekingslane.com

2.7389 reviews
Furniture Stores
8450 Broadway, Merrillville, Indiana

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One Kings Lane

About One Kings Lane

Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.

One Kings Lane (onekingslane.com) has 389 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: onekingslane.com
Website: onekingslane.com
Category: Furniture Stores
Location: Merrillville, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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One Kings Lane reviews

389 approved reviews, newest moderated first

Lynn N.
Jun 20, 2024
Does not communicate with their customers
20 May I ordered a neat objet d'art & paid for it. At the 1st of June I emailed the company to notify them I have not received the item I paid for. No response. I emailed again a few days ago & no response from One Kings Lane. After one month, yesterday I filed a dispute with the credit card company against One Kings Lane. After the reporting process they found that I had been refunded the total amount on 5 June but they failed to notify me of their action. Good news, I received a refund. Bad news, OKL does not communicate well with their customers
Response from One Kings LaneJun 20, 2024
Hello Lynn. I'm terribly sorry to hear about your frustrating experience with our One Kings Lane. Please accept my sincerest apologies for any inconvenience caused by the lack of communication regarding the refund of your order. We understand the importance of clear communication and we deeply regret falling short in this instance. We value your feedback and will make sure to improve our communication with our customers. One Kings Lane
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Terry B.
Jun 19, 2024
I ordered a vintage coronation mug over…
I ordered a vintage coronation mug over a month ago. Money was promptly taken out of my checking account, and I have never received the mug. Their customer service is terrible. I got no help from them at all. I think I’m just out 100 and some bucks.
Response from One Kings LaneJun 24, 2024
Good afternoon Terry. We appreciate your feedback regarding your mug purchase, and we apologize for the experience with our customer service. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention. One kings lane.
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Theresa
Jun 10, 2024
This company is horrible
This company is horrible. I sent 2 emails with questions about a purchase. no one responded. I called and got someone say english is not their first language. when I asked for a supervisor they refused. They double charged me for the product.
Response from One Kings LaneJun 20, 2024
Good afternoon Theresa. We appreciate your feedback regarding your experience with our customer service and we apologize if it did not meet your expectations. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention. One Kings Lane
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Griffin T.
Jun 10, 2024
I LOVE MY RUG
I use to order from One Kings Lane many years ago and I still absolutely love my items. I recently made a purchase and was shocked to see all these negative reviews. My rug arrived on time and I love it! There was a little issue with Maersk, the carrier but I stayed on them until the error on their part was resolved. OKL you may want to switch carriers.
Response from One Kings LaneJun 17, 2024
Good morning Griffin. Thank you for taking the time to share your positive experience with One Kings Lane. We greatly appreciate your kind words and your decision to make us your first choice for new furniture. We are glad everything was taken care of and we appreciate you bringing this to our attention. One kings Lane.
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Leslie P.
May 24, 2024
Wish I had read these before I bothered…
Wish I had read these before I bothered using One Kings Lane. I bought 3 Visby wall mirrors that were on sale. As I was placing my order, I got a text saying I'd get 20% off for signing up for texts, so I did. Well, they did not give me the sales price and refuse to correct it now. Mirrors also came without any hardware to hang them. Terrible company. Use anyone but them. Awful!
Response from One Kings LaneJun 4, 2024
Hello Leslie. I'm terribly sorry to hear about the issue you had regarding the missing hardware & for the confusion in regards to the discount in your order. I checked the breakdown of the order and the promotion applied correctly to the 3 Visby Wall Mirrors. However if you are still confused on this please send us an email at [email protected] where we can have one our representatives, provide you all the assistance you need. Have wonderful day. One Kings Lane
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Kristen
May 15, 2024
A Big ZERO in customer service
So sad when you have to come to trust pilot to leave a review from Horrendous customer service. OKL has beautiful products that deserve a 5 star rating and MINUS rating on customer service. In essence they don't believe in customer service and it is your privilege to purchase from them. Do your best to find merchandise elsewhere and if you dare purchase from them say a prayer that it is in good condition and they actually communicate with you as to when it is arriving
Response from One Kings LaneJun 5, 2024
Hello Kristen. I'm terribly sorry to hear about your frustrating experience with our One Kings Lane. Please accept my sincerest apologies for any inconvenience you have to go through. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention. Have a wonderful day. One Kings Lane
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Heather F.
May 14, 2024
Scam company
Scam company. Don’t do business with them. Terrible return policy, never sent item purchased yet took my money.
Response from One Kings LaneJun 5, 2024
Hello Heather. I'm terribly sorry to hear about your frustrating experience with our One Kings Lane. Please accept my sincerest apologies for any inconvenience you have to go through. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Have a wonderful day. One Kings Lane
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Consumer N.
May 14, 2024
Placed an order for a dining table
Placed an order for a dining table. It was received damaged, not once but TWICE. Communication with customer service is impossible and not forthcoming. Never seem to get the same customer service representative and even after them giving me their “direct” email NO return responses on their responsibility of what the solution should be. Once I finally got through and we agreed on a resolution of a credit so that I could have the table repaired locally, it was not the amount that we had agreed upon nor was it in the time frame assured. I am out of pocket to repair it and stuck accepting a table of poor quality. BEYOND frustrating experience. I have been in the design industry over 30 years and never treated my customers so poorly!
Response from One Kings LaneJun 5, 2024
Hello Sheri. I'm terribly sorry to hear about your frustrating experience with our One Kings Lane. Please accept my sincerest apologies for any inconvenience caused by the damaged item received, I can see that we have issued a refund for $159.61 back to your method of payment on May 10th. Thank you for bringing this to our attention, and please do not hesitate to reach us at [email protected] if you have any further questions, we will be more than happy to assist you. Have a great day. One Kings Lane
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