One Kings LaneReviews of onekingslane.com

I ordered a pillow and it took over six weeks to get. I didn’t initially get an update about the delay and had to call, but they have since been responsive and helpful.

Excellent customer service. Great follow up and they answered all my questions.

It is now April 7th and I and I am writing to express my extreme frustration that I still have not received the $99 refund. I have spoken with Bank of America, and they have confirmed there is no pending refund transaction for my account. I do not understand why you are attempting to close this ticket when the matter is not resolved. Please provide the following documentation immediately: - The document I signed or digitally agreed to that shows I accepted the terms and conditions of this membership The document where I authorized a $99 withdrawal from my debit card. Clicking "yes" for a future discount is not a legal authorization to withdraw funds without allowing a customer to review terms or select a payment method. We are now eight days into this process, and your company is still holding my money without my consent! I expect a response before you close this out why we are on day 8 and my 99 dollars has not been returned. I find the membership illegally done and I wonder why your allowed to steal money from someones bank without an authorization form Refund my money that you took without authorization. I have been waiting 8 days for a refund.

I am very disappointed with this company. I ordered a mirror from them and a day later found out there was a $200 price drop. Since I had not received the mirror yet, I called customer service and requested a price adjustment. I received a response several days later and was told that I was not going to get a price adjustment and if I refused delivery then there would be a $300 restocking fee. Half the price of the mirror!! I will never order from this company again and recommend no one else does either. Also, it took almost 2 weeks for me to receive the mirror. I still haven’t even gotten it yet because it takes so long.

Christian T understood immediately what I was asking and efficiently and politely fulfilled my request in a friendly manner. Great customer service - thank you!

Excellent customer service. Had to cancel an order because it wasn't an item wife wanted. Staff were very courteous and prompt. Gives me confidence in purchasing online from One Kings Lane in the future.

Phenomenal Customer Relations and Excellent Customer Service

Item not as advertised — and they won't make it right I ordered the Linden Scalloped Rattan Wall Mirror based on product photos showing a fully woven rattan frame. What arrived has a cheap exposed metal border with minimal rattan — it looks completely different from the listing. I contacted customer service the same day it was delivered and submitted photos as requested. After a week of "checking with the vendor," they classified it as a "Customer Preference Return" — meaning I'd be hit with a 15% restocking fee and lose the shipping cost. This isn't a preference issue. The product simply doesn't match what they're selling online. I requested a review of the decision. They upheld it. No explanation, no accountability, just a copy-paste response saying it "meets product standards." If a metal-framed mirror meets the standard for a product called a "Rattan Wall Mirror," those standards are meaningless. I'm now disputing the charge with my credit card company. Don't shop here unless you're fine with receiving something that doesn't match the photos and being penalized for returning it.