OMTechReviews of omtech.com

Response from OMTechOct 27, 2025

Dear Jennifer, Please accept our sincerest apologies for the condition in which your two machines arrived. We understand how disappointing and disruptive it must be to receive damaged equipment, and we are truly sorry for the frustration this has caused. We have immediately logged the issues you reported and have escalated them directly to our Quality Control and shipping departments. We are already reviewing and strengthening our packaging and inspection protocols to prevent this from happening in the future. Most importantly, we want to make this right for you. A full refund has been credited to your account. If you need any other assistance, please feel free to contact us again. Our priority is to resolve this for you promptly and restore your confidence in our service. Sincerely, The OMTech Customer Service Team

Response from OMTechOct 27, 2025

Hello, Thanks for sharing your feedback. We sincerely apologize for the multiple frustrations you have experienced with the damaged product, communication delays, and the stock discrepancy, which collectively fell far short of the service we strive to provide. We have reviewed your case and can confirm that your return has been processed and a full refund has been issued. You should see the funds reflected in your account by now. The machine you ordered was actually in presale on our website. We are sorry about the confusion. We wish you the best with your new equipment and thank you for bringing these critical issues to our attention, as it certainly helps us improve. Sincerely, The OMTech Customer Service Team

Response from OMTechOct 23, 2025

Thank you so much for the review, Jennifer! Should you need any assistance, we are always here to help. Thank you so much for choosing OMTech! Respectfully, The OMTech Team

Response from OMTechOct 21, 2025

Thank you so much for your review, Larry! We are glad you are enjoying your OMTech laser. If you need any assistance or if you have any questions, please reach out to us 24/7. Thank you so much for your support! Respectfully, OMTech.com Customer Service Team

Response from OMTechOct 21, 2025

Hello Kimberlee! Thank you so much for taking the time to leave us a review. Please reach out to us if you have any issues or need any additional assistance. Respectfully, OMTech.com Customer Service Team

Response from OMTechOct 21, 2025

Dear Daniel, Please accept our sincere apologies for the long wait and the trouble you've had with your machine. We can only imagine how frustrating this must be. We have located the previous update showing our technician identified the laser tube as the issue and provided a quotation. To get things moving, we've just re-sent this quote to you in a separate email. We totally understand that the back-and-forth communication may be time-consuming, and we have created a new help center for some common issues and solutions: https://help.omtech.com/en/maker/troubleshooting. Please feel free to visit it at any time, and hopefully, this will save you some time. By the way, you are more than welcome to contribute. Your satisfaction is our top priority, and we are committed to resolving this for you promptly. Best regards, OMTech Customer Service

Response from OMTechOct 21, 2025

Thank you so much for this feedback. We can be reached by phone. email, chat, and text 24 hours a day 7 days a week. Our goal is to ensure all customers receive the best aftercare services possible. Thank you so much, Jerry! We will be here if you need us. Respectfully, OMTech.com Customer Service Team

Response from OMTechOct 21, 2025

Thanks Roberto! Please let us know if you need any assistance or if you have any questions. We are available at 949-438-4949 24/7. Respectfully, OMTech.com Customer Service Team