Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Olivia Bottega | Online Bridal Shop (oliviabottega.com) has 296 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
oliviabottega.com
Website
oliviabottega.com
Category
Wedding & Party
Location
San Jose, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
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Scammers! I never got my refund and I had to contact my bank to handle it.
Response:
The dress I bought arrived on February 19th, and I had mailed it back by February 26 th. By March 28th, I had no refund or email confirming they received the dress. I sent multiple emails where they always had an issue with the return being backed up and that they would expedite my case. By April 16th, I still had no refund, so I contacted my bank and filed a claim. I was given $750.00 back temporarily from my bank and NOT Olivia Bottega from this claim. By May 21st, my bank said I had won my claim, and the $750.00 return was permanent. I have receipts for all of this. It took me reaching out to my bank to get a refund; otherwise, I would not have gotten a refund. Also, their ‘phone number’ never works.
Response from Olivia Bottega | Online Bridal ShopMay 27, 2025
Dear Guisela!
We’re truly sorry to hear about this experience, and we appreciate you bringing it to our attention. After reviewing your case, we can confirm that the refund was processed on 18 Apr. Sometimes delays can happen with banks, but we sincerely apologize for any frustration this caused.
Customer trust is everything to us, and we’re deeply sorry that this situation made you feel otherwise. If there’s anything further we can do to assist, please don’t hesitate to reach out to us directly at [email protected] . We’d love to make this right.
Thank you for your patience, and we regret that we fell short of your expectations this time.
Sincerely,
Mary
Olivia Bottega Team
NY
Nay Y.
Pregnant and panicking until the night before my wedding
To preface, I was 7 months pregnant at my wedding - 32 weeks. I didn’t have many choices for my shape or would-be shape. Dress shopping was hard. So when I found a company that would work with me to take my exact measurements, and had beautiful dresses that I actually liked, I was so excited. Between planning a baby shower, planning a wedding, and the usual pregnancy things (bodily changes, hormones, symptoms, etc) it was really important to me that this aspect would be simple. It should be when you order a dress, provide measurements and receive a fulfillment date. The actual results? Timelines not met, poor or delayed communication, confusion/stress, and my dress didn’t arrive until literally the night before my wedding (I wish I was exaggerating). When we were two weeks out from my wedding - and two weeks past my original fulfillment date - I still had not received the dress or an update about the dress. When I reached out to customer care, I received responses days later - if I received a response at all - and the messages were pacifying and unclear with no real answers. There was a point where the dress was the only detail about my wedding that was not covered. I spent an additional $1k on cheap “backup dresses”. I essentially had to chase down the team (by going on their social media) to get any real updates about my dress and had to directly tell my customer care person to be honest with me (after a week of next to nothing). The only resolution they offered was to continue to wait. What’s not in their control is material delays, shipping delays, etc. What absolutely is in their control - prompt communication, proactive resolution, and honesty. I am not confident that if my dress had not arrived in time that I would have received a refund.
BUT it did the night before. It was beautiful, it fit beautifully, it beautifully covered my pregnant belly (which was my goal), and it was very easy to put on, bustle, dance in. It didn’t need a petticoat, the material was excellent. It flowed beautifully down the aisle, it landed right at the height it needed to (I didn’t trip once!) and I LOVED the dress.
For that reason, I can give 3/5 stars despite the high blood pressure stress I experienced working with the company.
Response from Olivia Bottega | Online Bridal ShopMay 14, 2025
Dear Nay!
First of all, congratulations on your wedding and on your growing family — what a powerful and emotional moment in life, and we’re honored to have been a small part of it 💛
We’re truly sorry that the experience brought you so much stress. You’re absolutely right — ordering a wedding dress should never add pressure during such a tender and full time, especially in the third trimester. We hear you. We know we fell short in communication, and we are genuinely sorry. Our team should have been clearer, more proactive, and much more present throughout. That’s on us, and we’re taking this feedback seriously to make sure no bride ever feels alone or unheard.
You deserved timely updates, transparency, and peace of mind — and while we’re deeply grateful that the dress was everything you hoped for in the end, we never want a bride to have to wait until the very last moment or chase answers.
Thank you for your grace in still sharing the beautiful outcome. It means a lot that you felt confident, comfortable, and radiant in the dress on your special day. We’ll keep doing the work — because every bride, especially one juggling so much, deserves nothing less.
With heartfelt apologies and gratitude,
Mary
Olivia Bottega Team
EV
Evgeniya
The quality exceeded my expectations
I’ve never been the “traditional bride” type 🙃 and honestly, trying on the usual gowns felt sooo not me. Then I found Olivia Bottega and their mix-and-match separates and was like - yup, THIS is it! ✨ I picked the Aviv crop top (those sleeves!! 😍) and the Romanica skirt with dreamy layered vibes. OB treated my two-piece look like a couture gown from day one SO much love and detail 💛I’m petite, so I was worried about the fit, but the team totally had my back. They adjusted the crop and waistband, sent me sketches (!!), and even checked lace placement so everything lined up perfectly 🙌 They kept me in the loop with pics, updates, and even messaged when one lace option ran low - no surprises, just care 💬 When it arrived (right on time, btw), I cried. It was beautifully packed, the fit was almost perfect, and my seamstress barely had to touch it. She even said it felt like a $$$ designer dress 👏 And the best part? I danced all night at our garden wedding + barn party, felt like a goddess, and already wore the top again with black pants for our post-wedding dinner 💃 If you’re not a “classic gown” kinda bride, trust me - Olivia Bottega separates are the move 💕
Response from Olivia Bottega | Online Bridal ShopMay 14, 2025
Dear Evgeniya!
Thank you from the bottom of our hearts for such a thoughtful and beautifully written review 💛
Reading your experience truly moved us—it means the world to know that our work helped bring your vision to life in a way that felt authentic and personal.
Creating something truly unique, especially for a bride with such a defined and eclectic style, is always an exciting challenge, and we're so grateful you trusted us with that journey. From the Georgia top to the Lily skirt and every little stitch in between, we loved crafting your custom look with intention and care.
Your feedback about the internal construction, fit, and comfort is everything we hope for when designing bridal separates. And hearing that you’ve already re-worn the top? That’s the ultimate compliment!
Wishing you a life filled with joy, style, and unforgettable moments—just like your wedding day.
With love and admiration, Mary
Olivia Bottega Team
LA
Laura A.
Truly worth every penny
The dress was packed carefully and I love the garment bag it came with. I also was completely in love with the dress itself - truly the dress of my dreams and though it was more $$ than I'd planned to spend on a second dress, it was SO worth it.
Response from Olivia Bottega | Online Bridal ShopMay 13, 2025
Dear Laura 🥰
Thank you so much for your heartfelt words! 💖 We’re absolutely thrilled to hear that your dress felt like a dream come true—it’s why we pour so much love into every stitch!
The fact that it was worth the investment means the world to us. (We may be biased, but we think every bride deserves to feel this level of magic, whether it’s a first dress, second dress, or tenth! ✨)
P.S. The garment bag is one of our little luxuries—we’re so glad you appreciated it! Wishing you all the joy in your beautiful dress.
With gratitude,
Mary
Olivia Bottega Team
KR
Kristina
Buy the dress
Purchased a short dress for the reception and it was perfect! Everything I dreamt of! Their customer service team was great, and make sure everything fit!
Response from Olivia Bottega | Online Bridal ShopMay 14, 2025
Dear Kristina!
Thank you so much for your kind words! 💛
We're absolutely thrilled to hear that your reception dress was everything you dreamed of—what an honor to be a small part of such a special day! It means the world to us that you felt supported by our team and that the fit was just right.
Wishing you a lifetime of happiness, laughter, and unforgettable moments.
With love,
Mary
Olivia Bottega Team
RR
Ryan R.
Do not purchase from Olivia Bottega.
Do not purchase from Olivia Bottega.
I ordered my wedding dress on January 31, 2025 and was charged and extra $150 to “expedite” the dress. I received a confirmation email stating that I would receive a delivery confirmation in 3 business days. I waited a month and reached out, they hadn’t even started working on my dress yet and they asked me to re send my measurements that I had provided when I initially ordered the dress. They have failed to provide me with a delivery confirmation as their policy states.
Months go by and I hear nothing so I contacted them on May 3, 2025 to follow up and received an email back stating there was a “fabric supply issue” and told that I they would get back to me. I have sent numerous follow ups and have heard nothing back.
They have taken my money, ghosted me and now I need to find a dress a month before my wedding. This has been a horrible experience, the customer service is abysmal and apparently, the refund process is just as long and irritating so wish me luck!
Response from Olivia Bottega | Online Bridal ShopMay 14, 2025
Dear Ryan!
First of all, I want to say how deeply sorry we are for the frustration and stress this situation has caused you—especially during such an important time in your life. We fully understand how upsetting it must feel, and it was never our intention to let you down.
You’re absolutely right: there was an unexpected fabric supply issue, and we take full responsibility for the delay this caused. As soon as we became aware of the problem, we contacted you with complete transparency and offered a ready-made alternative from our available stock—just to make sure you wouldn’t be left without a dress for your big day.
When you decided not to move forward with that option, we fully respected your choice and immediately processed a full refund. We’ve double-checked, and all refund confirmations were sent to your email—please take a moment to check your inbox or spam folder, just in case it landed there by mistake.
We’re truly sorry that your experience with us didn’t reflect the care and commitment we put into every bride’s journey. We’ve learned from this situation and are actively working to ensure no other bride has to go through the same.
If there’s anything else we can do to support you—even if just with advice or resources as you search for your next dress—please don’t hesitate to reach out. We’re here, and we truly wish you the most magical wedding day and a future full of love and happiness.
With heartfelt apologies and warmest wishes,
Mary
Olivia Bottega Team
AC
A C.
Ordered a dress in December that was to…
Ordered a dress in December that was to be Completed by the first week of April. We still do not have a dress. They “replaced” the ordered dress with an off the rack size that was less money but never issued a refund for the difference and it was only shipped once we contacted paypal to get a refund.
Response from Olivia Bottega | Online Bridal ShopMay 9, 2025
Dear Bride!
We’re truly sorry for the delays and missteps with your order—this is not the experience we want for our brides, and we take full responsibility. You’re absolutely right: we should have promptly refunded the price difference when substituting the dress, and we regret the frustration this caused.
Thank you for holding us accountable. If there’s anything else we can do, please reach out directly to [email protected] . We’re committed to making this right for you.
Sincerely,
Mary
Olivia Bottega Team
D
Алена П.
Absolutely gorgeous dress
Absolutely gorgeous dress, and I got so many compliments on it! I chose a custom size, and it fit almost perfectly. I only had to make small adjustments, which is expected with a wedding dress. The team was really helpful with my questions, but I did experience a little shipping delay. Other than that, everything was flawless!
Response from Olivia Bottega | Online Bridal ShopApr 30, 2025
Hi Dear 🥰
Thank you so much for your kind words! We’re absolutely thrilled that you loved your dress and received so many compliments—you deserve to feel stunning on your special day!
We’re glad the custom sizing worked so well for you and that only minor alterations were needed. It’s also wonderful to hear that our team could assist you along the way. We sincerely apologize for the shipping delay and appreciate your understanding—we’re always working to improve our processes to ensure a smoother experience.
Thank you for trusting us with your wedding dress, and we wish you all the happiness in this new chapter of your life!
Warmest wishes,
Mary
Olivia Bottega Team
