Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Olivia Bottega | Online Bridal Shop (oliviabottega.com) has 296 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
oliviabottega.com
Website
oliviabottega.com
Category
Wedding & Party
Location
San Jose, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Response from Olivia Bottega | Online Bridal ShopJun 13, 2025
Dear Arielle!
Your radiant energy is contagious - we can feel your joy through those capital letters! 💖 There’s nothing more magical than hearing a bride say she LOVED her dress (extra points for all caps enthusiasm!).
Thank you for letting us be part of your special day. Wishing you a lifetime of happiness - may every photo of you in that dress bring back the same incredible feeling!
With glittery gratitude,
Mary
Olivia Bottega Team
AL
Alexandra
Amazing Dress Olivia Bottega
My dress was Midi Sparkly from Olivia Bottega and it fits me so well. All the measurements were perfect. I got my dress before the initial shipment, almost with 2 weeks before, which made my experience great. I got a tracking number when I asked, this have been sent via email.
Overall, I would like to thank to all the entire team that made this possible! I am grateful for the experience and I highly recommend this business, despite their bad reviews, my dress arrived before the expected date.
Response from Olivia Bottega | Online Bridal ShopJun 13, 2025
Dear Alexandra!
We're absolutely thrilled to hear how much you loved your Midi Sparkly dress - and that it arrived two weeks early! (We love when we can exceed expectations!) Thank you for trusting us with your measurements and for celebrating our team's hard work.
It means the world to us that you took a chance on Olivia Bottega despite the noise, and we're so grateful you shared your positive experience. We really experienced some serious transportation difficulties and made every effort to deliver the dress on time!
Wishing you endless reasons to shine,
Mary
Olivia Bottega
EW
Erin W.
Gorgeous dress!
Gorgeous dress! I received so many compliments all night, and it was comfortable to wear. It is a glitter bomb, which gives it the beautiful shimmer, but everything and everyone I touched was covered. The customer service was phenomenal! I ordered a custom size, but missed a confirmation email, and then received a phone call from a consultant making sure that my measurements were correct. The dress arrived earlier than expected, which was wonderful. All in all, it was a great experience and was my dream dress!
Response from Olivia Bottega | Online Bridal ShopJun 10, 2025
Dear Erin!
Your review just lit up our day brighter than your glitter bomb dress! We’re absolutely delighted to hear you felt comfortable, confident, and covered in compliments all night long (though we might owe your guests an apology for the extra sparkle they took home - consider it our wedding favor to them! 😉).
A special shoutout to our consultant for catching those measurements - we know custom sizing can feel nerve-wracking, and we’re so glad it paid off with a perfect fit and early delivery!
Wishing you a lifetime of happiness - you’ve reminded us why we love what we do!
With gratitude,
Mary
Olivia Bottega Team
CB
Carly B.
THANK YOU OLIVIA BOTTEGA
If you are unsure about purchasing a dress online, this is a sign to take the plunge! I sent my measurements in and the dress fit PERFECTLY! I would recommend a lace up back if you are concerned about weight fluctuations. The Freya dress was an absolute dream! The material was high quality and everyone kept asking me where I got my dress. THANK YOU OLIVIA BOTTEGA !
Response from Olivia Bottega | Online Bridal ShopJun 10, 2025
Dear Carly!
WOW - your review just gave our entire team the biggest smile! Hearing how perfectly your Freya dress fit (and how many compliments you received!) is exactly why we pour so much love into what we do. You’re a dream bride for trusting us with your measurements - we’re honored you took the leap!
Thank you for choosing us and for spreading the love. Wishing you a lifetime of happiness!
With gratitude,
Mary
Olivia Bottega Team
EC
Elizabeth C.
Ordered custom $2,300.00 - never arrived
Ordered custom $2,300.00 dress with rushed 5 week shipping. 8 weeks later no dress. Company emailed assuring my dress was done and going to be shipped from their Europe office to my destination Airbnb address instead of my US address since they were delayed. Even received email stating Olivia Bottega shipped the dress but after clicking the USPS tracking it said label not created- going all the way up to my wedding day. Luckily, I knew it was a total lie from the gecko bc USPS does not even ship packages from Europe to Aruba 😅 Based on other recent reviews and reddit complaints, this company has a going theme including lying about shipments and deliveries so I made sure to buy a last minute dress before flying to my wedding. Don't recommend! Its one thing to own up to a failure... another to straight lie about it and tell someone to show up to their wedding destination with no bridal shops and no dress. Complete nonsense.
Response from Olivia Bottega | Online Bridal ShopJun 9, 2025
Dear Elizabeth!
We are heartbroken that your dress didn’t arrive in time for your wedding day. You’re absolutely right - we failed you, and no apology can undo that stress.
We want to clarify what happened with complete transparency:
Your dress was shipped from Europe as promised, but destined for Aruba Post (not USPS).
Our system automatically generated a USPS tracking link due to a technical error, which was understandably misleading. This was never our intention.
We should have canceled the order the moment delays became inevitable, but we desperately hoped to deliver in time.
What we’ve done:
✓ Processed your full $2,300 refund (3-5 business days to appear)
✓ Overhauled our tracking system to prevent future confusion
✓ Added manual checks for atypical destinations like Aruba
The dress is still en route - if you’d like to keep it, we’ll cover all customs fees. If not, we fully understand.
This was a painful lesson for us. We’re so sorry your trust was broken, and we’re committed to earning it back.
With deepest regret,
Anastasia & Olivia Bottega Team
AN
anon
READ BEFORE BUYING
first off, my dress is okay. it is a custom crepe jessica and it’s a little more mermaid than i expected. now that we got that out of the way, this company has given me more stress than i ever had in my 25 years of life. no bride deserves this. first, i bought a standard dress, didnt fit, so i sent it back and was told id get a refund. i started to become suspicious when they kept saying they’ll process it the next week, so i dug into it and realized they don’t like to refund customers unless they file a dispute with their credit card. so i did that and just found out (3 months later) that i won. great, moving on. i ordered a custom dress in FEB, made it obvious my wedding was in june. the woman said it should be finished and in my hands by May 2. Great, that’s more than enough time before my wedding. Come May 2, i haven’t heard anything, so i reached out asking for a status. Crickets. reached out again, was told my dress had a “fabric setback” and it was delayed 1-2 weeks. at this point, i have zero trust in this company, so i don’t take their word that it’s 1-2 weeks. i follow up weekly asking for updates for the next three weeks, and there are multiple days before hearing any response, which of course is just fluff. i panic. i accept that i am not getting my dress for my wedding despite them telling me i’d have it 7 weeks before. i finally get word that it shipped but it’s stuck in customs in belarus. the shipping itself took 2-3 weeks (be aware). my wedding is 3 weeks away and i just got my dress today, 4 weeks delayed. the irony is this dress has multiple dupes on the internet for 1/7th of the price, but i went with OB to avoid being scammed/disappointed. hah. the dress itself is good, not what i was expecting but good. i will never recommend them. the customer service team was very patient with me, they need a raise as im sure they deal with bridezillas all day. i’ve been waiting months to write this review, brides, please go somewhere else where you won’t have anxiety about where your dress is three weeks before your wedding.
Response from Olivia Bottega | Online Bridal ShopJun 9, 2025
Dear Bride!
First and foremost, we want to sincerely apologize for the immense stress and frustration we've caused you during what should have been a joyful and exciting time. You're absolutely right - no bride should ever have to experience this level of anxiety, and we take full responsibility for falling short of your expectations.
We want to be completely transparent about the challenges we faced:
We encountered unexpected logistical and economic difficulties that disrupted our normal operations
Our supply chain experienced severe delays due to global circumstances
We spent weeks desperately searching for alternative shipping solutions when our standard routes failed
None of this excuses the poor communication you experienced or the delays that caused you so much stress. We should have been more proactive in updating you and more realistic about timelines.
We're especially sorry for the refund delay - this was completely unacceptable. We're implementing new systems to ensure refunds are processed immediately in the future.
While we're relieved your dress arrived in time and that you found it beautiful (even if not exactly what you expected), we know this doesn't make up for the ordeal you went through. Your feedback is incredibly valuable to us, and we're using it to make urgent improvements to our processes.
We truly appreciate your kind words about our customer service team - we'll be sure to recognize their efforts. If there's anything at all we can do to make this right for you, please don't hesitate to reach out to me personally at [email protected]
Wishing you a beautiful wedding day and a lifetime of happiness,
Mary
Olivia Bottega
AA
AA
Took over 2.5 months to receive refund
Took over 2.5 months to receive my refund after confirmation that they received my return. No proactive communication, I had to reach out multiple times asking for updates.
Response from Olivia Bottega | Online Bridal ShopJun 9, 2025
Dear Bride!
First and foremost, we owe you a huge apology - for the delay, for the lack of updates, and for the frustration this must have caused you. This is not the experience we want for our customers, and we’re truly sorry for letting you down.
We’ve confirmed that your refund has been processed, and the funds should be back in your account shortly (if they aren’t already!). Please check your email for the confirmation receipt, and if you don’t see it, let us know right away - we’ll personally chase it down.
You’re absolutely right: we should have kept you informed every step of the way. We’re already implementing new systems to prevent this from happening again, because no one should have to wait this long or follow up repeatedly.
Thank you for your patience, and for giving us the chance to make it right. If there’s anything else we can do to regain your trust, please don’t hesitate to reach out 🙏
With sincere apologies,
Mary
Olivia Bottega
LE
Leila
Thank you!
I want to thank the team of Olivia Bottega for all the help and guidance they have offered to me during the purchase process. Excellent quality and big variety of dresses! You will not regret buying from them, so I definitely recommend ♥️
Response from Olivia Bottega | Online Bridal ShopJun 9, 2025
Dear Leila!
Your message has filled our hearts with so much joy! At Olivia Bottega, we strive to make every bride's experience as magical as possible, and hearing that we could guide you seamlessly through your dress journey means the world to us.
We're thrilled that you loved the quality and variety of our collection - it’s our passion to create beautiful dresses that make you feel extraordinary. Your recommendation is the greatest compliment we could receive, and we’re so grateful you took the time to share your kindness.
Wishing you endless happiness, and we’d be honored to see you shine in your Olivia Bottega dress! Don’t forget to tag us in your photos - we’d love to celebrate your special day with you!
With love and gratitude,
Mary
Olivia Bottega
