Olivia Bottega | Online Bridal ShopReviews of oliviabottega.com

Response from Olivia Bottega | Online Bridal ShopJun 9, 2025

Dear Alena! We’re absolutely overjoyed to hear about your wonderful experience with Olivia Bottega! Knowing that your dress arrived quickly, fit perfectly, and made you feel beautiful is exactly why we pour so much love into what we do. Our team works tirelessly to ensure every bride feels supported and stress-free, so your shout-out about their responsiveness means the world to us. Thank you for trusting us with such a special purchase - and for taking the time to share your recommendation. It’s brides like you who inspire us every day! Wishing you all the happiness in the world. Don’t forget to tag us in your wedding photos - we’d love to see you shining in your Olivia Bottega gown! With gratitude, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopJun 9, 2025

Dear Daniil! We’re absolutely thrilled to hear that your wife’s dress exceeded expectations and fit her perfectly - this is exactly what we strive for with every order! It’s so rewarding to know the dress looked just like the photos and didn’t need alterations. Moments like this remind us why we do what we do. Thank you also for your patience with the slight shipping delay and communication timeline. We’re constantly working to improve both our response times and delivery processes, so feedback like yours is truly invaluable. Wishing you both a lifetime of happiness, and we’d be honored to be part of your future celebrations! Warmly, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopJun 9, 2025

Dear Ashley! First and foremost, we want to sincerely apologize for the unacceptable delay in processing your refund. You're absolutely right - no customer should have to wait this long or follow up repeatedly, and we take full responsibility for falling short of your expectations. The good news is: your refund has been processed! The funds should be back in your account shortly (if they aren't already). Please check your email for the confirmation receipt - it might be in your spam folder. We completely understand how frustrating this experience must have been, especially when you kept receiving the same response without resolution. We're currently overhauling our refund system to prevent this from happening again. As a small gesture of apology, we'd like to offer you (compensation - e.g., a discount on a future purchase or gift card, just write to us by email [email protected]). We value your patience and hope to have the opportunity to serve you better in the future. If there's anything else we can do to make this right, please don't hesitate to reply directly to this email - I'll be handling your case personally. With love, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopJun 2, 2025

Dear Jana! We’re so happy to hear that you love the quality of your dress and that your shipping experience was smooth! Delivering beautiful designs with reliable service is our top priority, and your feedback truly means a lot to us. Thank you for trusting us with your special occasion—we hope you feel as amazing as you look in your new dress! If there’s ever anything else we can do for you, just let us know. With love Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopJun 2, 2025

Dear Jamma! We're absolutely delighted to hear about your positive experience with our service! Providing excellent communication and fast, hassle-free shipping is at the heart of what we do, and we're thrilled we could meet your expectations. Thank you for taking the time to share your kind words - they mean the world to our team. It was our pleasure to assist you, and we hope to have the opportunity to serve you again in the future! With love Mary

Response from Olivia Bottega | Online Bridal ShopMay 27, 2025

Dear Anne! Thank you so much for your review! 💕 We’re so happy to hear that the second dress fit perfectly—our size chart is there to help, and it’s awesome to know it worked for you! Returns should always be stress-free (life happens!), so we’re glad the process was smooth for you✨ Thanks for giving us another shot—we truly appreciate you! Wishing you all the best😊 Hugs, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopMay 27, 2025

Dear Christine! Wow, thank you SO much for this amazing review! 💖 We’re absolutely thrilled that your daughter’s wedding gown was everything you hoped for—our team works really hard to make sure every detail is perfect, so this means the world to us! Helping with sizing, keeping you updated along the way, and seeing that ‘stunning’ dress arrive just in time? That’s the Olivia Bottega experience we love delivering! 🎉 Thank you for trusting us with such a special moment—we’re honored to be part of your family’s big day. Wishing your daughter the most beautiful fall wedding (and all the happy tears!)✨ With love, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopMay 27, 2025

Dear Karina! Thank you for reaching out, and we sincerely apologize for the delay in resolving this. We’ve processed your refund - it should reflect in your account soon, depending on your bank’s processing time. To ensure everything is handled properly, I’ll personally double-check the details and send you a confirmation email with all the information. Please don’t hesitate to write to us directly at [email protected] anytime - we’re here to help and want to make sure this is fully resolved for you. We truly regret the inconvenience this has caused and appreciate your patience. Looking forward to making things right. Best regards, Mary Olivia Bottega Team