Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Olivia Bottega | Online Bridal Shop (oliviabottega.com) has 296 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
oliviabottega.com
Website
oliviabottega.com
Category
Wedding & Party
Location
San Jose, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Très beau voile sauf les paillettes ne restent pas sur le voile il y en a partout dans la maison dommage
KW
Kris W.
Long turn around but good customer service
It took a long time for the payment system to work but the customer service team worked hard to make it right. They do take a long time to custom order so plan accordingly. The dress I received was slightly different than the one on the site, the tulle was very very poofy compared to the natural look in the images. I had the tulle fixed and love the dress. The dress was good quality and breathtaking. Pros and cons for sure. I would order from here again but I’d do it a couple months prior to my event.
Response from Olivia Bottega | Online Bridal ShopSep 10, 2026
Hi Kris, thank you so much for taking the time to share your experience!
We’re so happy to hear that you loved the quality of your dress and found it breathtaking.
We’re sorry about the payment processing delay you experienced.
We wish you a beautiful and unforgettable wedding day, and we’d absolutely love it if you shared some photos with us afterward!
MG
Meghan G.
Dress fabric was heavier and…
Dress fabric was heavier and cheaper-looking than the description would have you believe. Ended up not wearing it
MT
Megan T.
My experience was okay
My experience was okay. The dress was stunning but had the cheapest, roughest tulle in it that made the skirt so stiff and immovable. The zipper came to me already broken (or maybe just hastily sown in poorly?) and the cuffs snap off with the slightest movement. Honestly, felt much cheaper than what I paid for it. I took it to a mom and pop seamstress, got the tulle removed altogether (seamstress also commented on the bulkiness/choice of tulle), and the sleeves and zipper fixed. I got a lot of compliments on the look of it though!
Response from Olivia Bottega | Online Bridal ShopNov 6, 2025
Dear Megan!
Thank you for taking the time to share your thoughtful and detailed review. We're truly glad to hear that you received so many compliments on your dress and that the overall look was stunning! At the same time, we sincerely apologize for the issues you experienced with the tulle, zipper, and cuffs – this is certainly not the quality we strive to deliver.
Your feedback is incredibly valuable to us. Regarding the tulle, we use a structured, slightly firmer fabric in certain designs to help the skirt hold its shape and volume throughout the celebration. That said, we completely understand that it can feel stiff and less movable than softer tulles, and we regret that it impacted your comfort.
We're so sorry that the zipper and cuffs did not meet your expectations. This is not our standard, and we’ll be reviewing these elements with our production team to prevent similar issues in the future.
Thank you again for your honesty and for giving us the opportunity to improve.
Warmly,
Mary
Olivia Bottega Team
NY
Nay Y.
Pregnant and panicking until the night before my wedding
To preface, I was 7 months pregnant at my wedding - 32 weeks. I didn’t have many choices for my shape or would-be shape. Dress shopping was hard. So when I found a company that would work with me to take my exact measurements, and had beautiful dresses that I actually liked, I was so excited. Between planning a baby shower, planning a wedding, and the usual pregnancy things (bodily changes, hormones, symptoms, etc) it was really important to me that this aspect would be simple. It should be when you order a dress, provide measurements and receive a fulfillment date. The actual results? Timelines not met, poor or delayed communication, confusion/stress, and my dress didn’t arrive until literally the night before my wedding (I wish I was exaggerating). When we were two weeks out from my wedding - and two weeks past my original fulfillment date - I still had not received the dress or an update about the dress. When I reached out to customer care, I received responses days later - if I received a response at all - and the messages were pacifying and unclear with no real answers. There was a point where the dress was the only detail about my wedding that was not covered. I spent an additional $1k on cheap “backup dresses”. I essentially had to chase down the team (by going on their social media) to get any real updates about my dress and had to directly tell my customer care person to be honest with me (after a week of next to nothing). The only resolution they offered was to continue to wait. What’s not in their control is material delays, shipping delays, etc. What absolutely is in their control - prompt communication, proactive resolution, and honesty. I am not confident that if my dress had not arrived in time that I would have received a refund.
BUT it did the night before. It was beautiful, it fit beautifully, it beautifully covered my pregnant belly (which was my goal), and it was very easy to put on, bustle, dance in. It didn’t need a petticoat, the material was excellent. It flowed beautifully down the aisle, it landed right at the height it needed to (I didn’t trip once!) and I LOVED the dress.
For that reason, I can give 3/5 stars despite the high blood pressure stress I experienced working with the company.
Response from Olivia Bottega | Online Bridal ShopMay 14, 2025
Dear Nay!
First of all, congratulations on your wedding and on your growing family — what a powerful and emotional moment in life, and we’re honored to have been a small part of it 💛
We’re truly sorry that the experience brought you so much stress. You’re absolutely right — ordering a wedding dress should never add pressure during such a tender and full time, especially in the third trimester. We hear you. We know we fell short in communication, and we are genuinely sorry. Our team should have been clearer, more proactive, and much more present throughout. That’s on us, and we’re taking this feedback seriously to make sure no bride ever feels alone or unheard.
You deserved timely updates, transparency, and peace of mind — and while we’re deeply grateful that the dress was everything you hoped for in the end, we never want a bride to have to wait until the very last moment or chase answers.
Thank you for your grace in still sharing the beautiful outcome. It means a lot that you felt confident, comfortable, and radiant in the dress on your special day. We’ll keep doing the work — because every bride, especially one juggling so much, deserves nothing less.
With heartfelt apologies and gratitude,
Mary
Olivia Bottega Team
AB
Alice B.
I have been trying to return the dress…
I have been trying to return the dress I ordered, which unfortunately did not fit me, for days now with no reply from customer service. I have a short period of time to get this done because I’ll be traveling for work at the end of the month. I read some reviews saying that they experienced some issues with the return and refund process. But I went ahead and purchased anyway because I fell in love with this dress.
Response from Olivia Bottega | Online Bridal ShopApr 23, 2025
Hi Alice!
We sincerely apologize for the delay in responding to your return request and any frustration this has caused. We’ve just sent detailed return instructions to your email. Please check your inbox (and spam/junk folder, just in case).
We understand how important this is, especially with your upcoming travels, and we’ll do everything we can to expedite the process. If you don’t see our email or have any questions, please reply directly to this message—we’ll prioritize your case.
Thank you for your patience and for choosing Olivia Bottega. We truly appreciate your love for the dress and regret that it didn’t work out. We’re here to make this right for you.
Warm regards
Mary
Olivia Bottega Customer Care
AB
AB
Long return/refund process
Long return/refund process.
Response from Olivia Bottega | Online Bridal ShopApr 16, 2025
Dear Bride!
I’m truly sorry to hear about your frustrating experience with your return and refund. That’s absolutely not the experience we want our brides to have, and I sincerely apologize for the delay and the lack of clear communication.
Thank you for following all the return steps and for your patience so far. I completely understand how disappointing and stressful this situation must be—especially during such an important time in your life.
Please know that I’m escalating this personally to make sure your case is reviewed and resolved as quickly as possible. If you’re comfortable, feel free to reach out to us directly at [email protected] with your order number so we can prioritize your request right away.
Thank you again for bringing this to our attention—we truly appreciate the opportunity to make things right.
Warm regards,
Mary
Olivia Bottega Team
MT
Mel T.
I thought there would be more personal & the extra super customized cost did not do me well.…
I thought there would be more personal interactions. I don't do well with email as I get 200+ spam emails a day & kept getting forced to communicate through email even though I asked not to. I spent well over $3000 on a gorgeous dress & veil. They kept nickel and dime ing me to death for absolutely everything. I paid the extra $ for the super customized size yet everything but the sleeves was good. The sleeves were so far off! I had to have them altered again. I understand a little adjustment. However the sleeves were huge! I know my measurements were correct because the seamstress took them. Overall the dress was gorgeous and everything I dreamed of, after I had to spend yet another $700 in more alterations after I paid the extra money for super customized. Not 1 person reached out to me to find out how satisfied I was just more spam emails constantly.
Response from Olivia Bottega | Online Bridal ShopSep 27, 2024
Dear Mel,
We sincerely apologize for any inconvenience you may have experienced.
We are delighted to hear that you liked the dress and the veil. We acknowledge your preference for communication through chat on the website and have taken note of this request for future interactions.
We appreciate your feedback and will strive to improve our services to ensure a more satisfying experience.
We are grateful that, in the end, you found the dress to be gorgeous and everything you dreamed of. We would like to extend our apologies for not reaching out personally to inquire about your satisfaction. Your input is invaluable to us, and we are committed to making things right for our clients.
Warm regards,
Olivia Bottega
