Olivia Bottega | Online Bridal ShopReviews of oliviabottega.com

Response from Olivia Bottega | Online Bridal ShopApr 30, 2025

Dear Patrice! Thank you so much for your wonderful feedback! We’re so happy to hear that you love your dress and that everything went smoothly—it’s exactly the experience we strive to provide for every bride. Your kind words mean the world to us, and we’re honored to have been part of your special day. Wishing you a lifetime of happiness and joy! With gratitude, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopApr 23, 2025

Hi Alice! We sincerely apologize for the delay in responding to your return request and any frustration this has caused. We’ve just sent detailed return instructions to your email. Please check your inbox (and spam/junk folder, just in case). We understand how important this is, especially with your upcoming travels, and we’ll do everything we can to expedite the process. If you don’t see our email or have any questions, please reply directly to this message—we’ll prioritize your case. Thank you for your patience and for choosing Olivia Bottega. We truly appreciate your love for the dress and regret that it didn’t work out. We’re here to make this right for you. Warm regards Mary Olivia Bottega Customer Care

Response from Olivia Bottega | Online Bridal ShopApr 19, 2025

Dear Drese! Wow — thank you so much for your kind words! We're beyond happy to hear that your dress arrived on time and that it exceeded your expectations. Hearing that it fit like a glove on your big day truly makes our hearts sing! 💖 It was such a pleasure to be a small part of your wedding journey, and we’re so glad everything went smoothly — from communication to delivery (even all the way to The Bahamas!). Thank you for trusting us with something so special and for recommending us to other brides. It truly means the world to us. Wishing you a lifetime filled with love, laughter, and unforgettable memories 💫 With love, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopApr 19, 2025

Dear Allison! I’m truly so sorry to hear about your experience — this is absolutely not the level of service we strive to provide, and I completely understand how upsetting and disappointing this must have been, especially when it comes to something as important as your wedding dress. Please accept our sincerest apologies for the delay in both communication and the refund process. We take this very seriously and would love the opportunity to look into this further and make things right. If you're open to it, please reach out to us directly at [email protected] with your order details, and I will personally make sure your case is prioritized. Again, I’m so sorry we let you down. Thank you for bringing this to our attention. Warm regards, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopApr 19, 2025

Dear Bride! We are truly heartbroken to read about your experience, and we’re so sorry that things unfolded this way. This is not the experience we ever want our brides — or anyone — to go through, especially during such a meaningful and emotional time. We deeply regret the confusion with the expedited shipping, the missed delivery date, and especially the delays and miscommunication around your refund. There’s no excuse for the lack of clear updates, and we completely understand your frustration and disappointment. Please know that we’re taking your feedback very seriously, and it’s already being reviewed by our team to help ensure this never happens again. You deserved much better, and we are truly sorry that we let you down. With sincere apologies, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopApr 16, 2025

Dear Bride! I’m truly sorry to hear about your frustrating experience with your return and refund. That’s absolutely not the experience we want our brides to have, and I sincerely apologize for the delay and the lack of clear communication. Thank you for following all the return steps and for your patience so far. I completely understand how disappointing and stressful this situation must be—especially during such an important time in your life. Please know that I’m escalating this personally to make sure your case is reviewed and resolved as quickly as possible. If you’re comfortable, feel free to reach out to us directly at [email protected] with your order number so we can prioritize your request right away. Thank you again for bringing this to our attention—we truly appreciate the opportunity to make things right. Warm regards, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopApr 16, 2025

Dear Nicole! Oh wow — thank you so much! 💖 It makes our whole team so happy to hear that we were able to create your perfect dress. That’s exactly what we dream of for every bride! Wishing you the most magical wedding day and a lifetime of love and happiness ✨ With love, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopApr 16, 2025

Dear Bride! I'm really sorry to hear that your return experience didn’t meet your expectations. That’s definitely not the kind of service we aim to provide, and I truly apologize for the frustration this has caused you. We always strive to make every step of your journey with us smooth and enjoyable, and it’s clear that in this case, we fell short. If you’re open to it, I’d love the chance to make things right or at least understand more about what happened so we can improve. Please feel free to reach out to us directly at [email protected] with your order details, and I’ll personally look into this for you. Warm regards, Mary Olivia Bottega Team