Olivia Bottega | Online Bridal ShopReviews of oliviabottega.com

Response from Olivia Bottega | Online Bridal ShopAug 3, 2026

Hi Kati, We'd really like to understand the issue you experienced, but unfortunately we haven't been able to reach you. Please check your email, as we've already contacted you there. As far as we can see, you ordered a corset. If you've experienced any issues with the corset, please don't hesitate to contact us. We'd be happy to look into the matter and do our best to resolve it. Please contact me directly at [email protected]

Response from Olivia Bottega | Online Bridal ShopJan 26, 2026

Dear Bride! Thank you for bringing this to our attention - we’re truly sorry for the stress and disappointment this caused, especially right before your wedding. We'd like to look into this situation right away. Please email us directly at [email protected] with your order number so we can investigate what happened and make sure your refund is fully resolved. We appreciate you sharing your experience and hope we can make this right. Sincerely, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopDec 9, 2025

Dear Michele! Thank you for taking the time to share your experience. We sincerely apologize for the delays and communication challenges you encountered with your order. We understand how frustrating and stressful this must have been, especially when planning for an important occasion. We’re glad to hear that the dresses eventually arrived and that the quality met your expectations, though we regret that our service fell short in ensuring a smooth and timely process. Your feedback is invaluable to us as we continue to improve our customer care and logistics. We are actively working to enhance our response times, shipping transparency, and support channels to better serve our brides in the future. Sincerely, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopOct 23, 2025

Dear Angel! Thank you for sharing your feedback - we truly value it, and we’re sorry for any frustration this situation caused. We understand how disappointing it can be when an expected item becomes unavailable. As soon as we were aware the dress was no longer in stock, we immediately issued a full refund to you. We also offered to create a custom version of the dress tailored to your measurements as an alternative, though we understand you chose not to move forward with that option. We sincerely apologize for the inconvenience and appreciate your understanding. Our goal is always to provide a transparent and positive experience, and we’re here to assist should you have any further questions or need help finding another style you’ll love. Warmly, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopOct 23, 2025

Dear Bride! Thank you for taking the time to share your concerns. We want to assure you that we have not deleted any reviews - all feedback, including yours, is important to us as we strive to improve our services. We apologize for any frustration this situation has caused and appreciate the opportunity to make things right. Sincerely, Mary

Response from Olivia Bottega | Online Bridal ShopSep 9, 2025

Dear Rebecca! Thank you for sharing your experience. We are truly sorry for the immense frustration and disappointment we have caused you. You are right to be upset, and we want to sincerely apologize for our failure in communication and the unacceptably long delay in processing your refund. You have highlighted several areas where we fell critically short: - Website Clarity: We are already revising our product descriptions to make the "made-to-order" nature of our dresses unmistakably clear from the first moment a customer sees them. - Refund Policy Transparency: While our policy does outline potential fees for custom orders, your feedback shows it is not prominent enough. We are making immediate changes to ensure these terms are explicitly stated at the point of purchase, not just in the policy section, so this is never a surprise again. - Communication & Timelines: There is no excuse for our slow responses and for not proactively updating you on the delay. This was our failure, and we are implementing new processes to ensure refunds are handled within a standard, much shorter timeframe and that customers are kept informed every step of the way. We know this does not undo your negative experience, but we hope the immediate resolution of your refund and our commitment to fixing these issues demonstrates how seriously we are taking your feedback. Thank you for holding us accountable. We are using this to make real improvements. Sincerely, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopAug 14, 2025

Dear Jane! Thank you for sharing your feedback - we’re truly sorry for the frustration and disappointment you’ve experienced. Falling short of your expectations is something we deeply regret, especially during such an important moment in your life. We acknowledge that our communication should have been more responsive and supportive. While we did send you the additional lacing you requested, we understand that this doesn’t make up for the challenges you faced along the way. Please know that we’re actively addressing these issues to ensure no other bride has a similar experience. We’re grateful you found a local salon to help perfect your dress, and we wish you nothing but joy on your wedding day. If there’s anything more we can do to make this right, please don’t hesitate to reach out. With sincere apologies, Mary Olivia Bottega Team