NT
Company doesn't honor privacy requests
I’m extremely disappointed with my experience attempting to delete my account with Olivela. Despite submitting multiple requests through both the app and their support email address in March and July 2025, the company failed to honor my deletion request under the California Consumer Privacy Act (CCPA). Their account deletion page states that account deletion will be completed within 7 days and that someone will reach out to verify my identity—neither of which happened. The only response I received was from someone named Mindi, who simply informed me that I had been unsubscribed from email list. This was not what I requested. The California Attorney General should look into Olivela’s privacy and data protection practices, as this lack of responsiveness raises serious concerns about how user data is handled. I would not recommend Olivela to anyone who values transparency or control over their personal information.
Response from OlivelaAug 27, 2025
We take customer privacy and data requests very seriously, and what you describe is not typical of the Olivela experience. We sincerely apologize for the frustration this has caused. Our team has strict processes in place to ensure all requests are handled promptly and correctly. We have looked into the matter and confirmed your information has been deleted from our database. If you need further assistance, please send us an email at [email protected] so we can assist you directly and ensure your request is fully resolved.