DNB
Do not be fooled by the beautiful…
Do not be fooled by the beautiful boutique-style photos. I ordered in early February and did not receive my package until late March. I had spent $185 and was genuinely excited for it to arrive, but I was absolutely shocked when I opened the package and saw the quality. The item looked and felt extremely cheap compared with how it was presented online. I honestly don’t think I would have paid even $85 for it in person. When I contacted the company about returning it, the process became even more frustrating. Instead of simply handling the return, the communication felt like bargaining back and forth, as though I was being offered some great deal to keep something I did not want. The product was made overseas, which in itself is not the issue — the issue is that what I received did not remotely live up to the impression created by the photos and pricing on the website. In my opinion, the pictures are extremely misleading. Communication was also poor. They may believe they are being helpful, but that was certainly not my experience. One other thing that stood out to me: I have not seen customer reviews displayed on their actual website. After my experience, that definitely gives me pause. For $185, I expected something that reflected the quality, presentation, and price shown online. Unfortunately, what arrived was nowhere close.
Response from OlivelaSep 30, 2026
We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be to wait for an order you were genuinely looking forward to receiving, only to feel that the product did not live up to your expectations. We take feedback regarding product quality, communication, and the returns experience seriously, and we’re disappointed to hear that you felt let down by your experience with us. Unfortunately, we’re unable to identify or verify the order referenced in this review, as no order number or other identifying information was provided. We would genuinely appreciate the opportunity to look into the concerns raised and better understand what occurred. If you’re willing, please reach out to our customer service team with your order number and the email address associated with your purchase so we can locate your order and review the matter with you directly. We value customer feedback and are always looking for opportunities to improve both our products and our service.