OlivelaReviews of olivela.com

Easy purchase great dress absolutly smashing but chat function lacking

I have not heard anything from the several emails I have sent starting on Oct. 25th. I did receive a response for a separate inquiry on October 13. For this separate question, a representative said they would look into it, but I haven’t heard a response from them on this matter either. I ended up figuring it out myself and just ordering an item. I am have a time sensitive question about a FedEx duties charge I was notified about on Oct. 24th. This was surprising to me, because I saw on Olivela’s check out that there would be no additional fees charged after purchase. I purchased the item originally, and asked for an exchange. The exchange item that was sent is what apparently incurred the duties charge. I sent an email inquiring about this on the 24th, the 25th and then a follow up on the 29th. I have gotten several “message not delivered” and some other messages saying thanking me for responding, and noting me that I could expect a response within one business day. I understand the need to be patient with customer service, but I received a second bill from FedEx asking for immediate payment. With it being the 31st, I would hope a full business week would be enough time to receive a response. I would like the duties fee cleared or funded to my credit card.

Shipped fast. Happy with shirt. Fit well.

No problem ordering. Had ordered before and they had my info. Also already shipped.

I initially ordered a dress from O and it was wrong size the return was seamless Secondly, I have ordered a necklace and I learned that O supports charitable causes so that makes me happier with my purchase

The dress looks nothing like the picture in the ad. The fabric is poor quality. I need to receive a label to return it

when sizing was wrong on my purchase, you gave great options to for returning and replacing

Smooth transaction!