OlivelaReviews of olivela.com

Response from OlivelaJan 13, 2026

We’re truly sorry this order didn’t arrive as expected, especially during the holidays. At Olivela, delivering a thoughtful, seamless experience is always our priority, and we regret that we missed the mark here. Your feedback is sincerely appreciated as we continue to elevate our service, particularly during peak moments. Thank you for taking the time to share your experience.

Response from OlivelaOct 6, 2025

Thank you for sharing your feedback. We’re so sorry to hear about your experience — this is certainly not the level of service or presentation we strive to provide at Olivela. Our team responds promptly to all customer inquiries. I show a representative from our team replied to your email for the return request, and provided a return label after obtaining the correct order information. We take great care with every order, and we truly appreciate the opportunity to make this right.

Response from OlivelaApr 30, 2025

Thank you for your feedback, and we truly apologize for the delay you experienced. This is not the standard at Olivela—we take pride in providing timely service, and situations like this are extremely rare. We’ve taken steps to improve our processes and prevent future delays. We’re grateful for your patience and appreciate the opportunity to make things right.

Response from OlivelaJan 3, 2025

Thank you for your feedback! We're sorry to hear about your experience with the app and Safari browser. Our team is actively working to improve the user experience and resolve any glitches. Please know that we strive to provide a seamless shopping experience, and issues like this are rare. If you'd like, feel free to reach out to our customer service team for further assistance. We appreciate your patience and understanding!

Response from OlivelaDec 31, 2024

We sincerely apologize for your experience. At Olivela, we strive for excellence in every order, and we’re truly sorry this didn’t meet your expectations. Please rest assured that mistakes like this are very rare, and we are committed to resolving any issues swiftly. Our team will reach out to assist you further and ensure this is made right. Thank you for bringing this to our attention.

Response from OlivelaAug 20, 2024

Hi Sara, I just forwarded you copies of your order confirmation & shipment confirmation emails. You can also view up to date order information by logging into Olivela.com using the email address you used to place the order. I hope that helps!

Response from OlivelaAug 20, 2024

Thank you for your feedback and for sharing your experience with the Paco Rabanne bucket bag. We’re sorry to hear about the issue with the straps and would be happy to assist—please reach out to our customer service team so we can help resolve this for you.

Response from OlivelaJun 20, 2024

Thank you for your feedback! We're delighted to hear you found the romper beautiful. We apologize for the sizing issue and appreciate your understanding. Your experience is important to us, and we'll review our sizing information to ensure a better fit for future purchases. If you need any further assistance, please don't hesitate to reach out.