David N.
Beware...
Beware... When there's no way to contact a company except through email to some help address, beware. My wife purchased a gown that she would like to return. The box that it came in looked like an old steamer trunk with stucker upon sitcker all over it. The gown was thrown into it like a crumpled dish towel. There wasn't any documentation of any kind in the box and we never received a confirmation email. The return process requires an order number, but that's nowhere to be found. I fully expect them to delay responding to my email until my 30 day refund time limit is up. BTW the $1000 dollar gown looked like a cheap piece of junk. I gave 2 stars to to be fair. Maybe they will answer me. Not holding my breath.
Response from OlivelaOct 6, 2025
Thank you for sharing your feedback. We’re so sorry to hear about your experience — this is certainly not the level of service or presentation we strive to provide at Olivela. Our team responds promptly to all customer inquiries. I show a representative from our team replied to your email for the return request, and provided a return label after obtaining the correct order information. We take great care with every order, and we truly appreciate the opportunity to make this right.