Dana M.
Terrible returns
Terrible returns. It’s been over a month. They have the item but haven’t processed it. I know part of it goes to charity (although items are marked up), it’s a very disorganized company. Not worth the aggravation unless you’ve tried an item on elsewhere and you use one of their discount codes. If there is any possibility of returning, shop elsewhere.
Response from OlivelaMay 10, 2024
We're truly sorry to hear about your frustrating experience with our returns process. This certainly isn't the level of service we strive to provide. We appreciate your feedback and are actively working to improve our procedures to ensure smoother returns for our valued customers. I will have someone from our customer service team reach out to you about the processing of your return. Your satisfaction is our priority, and we're committed to making things right.